Troubleshooting The Printer; Contacting Product Support - Intermec PX4i User Manual

Chapter 4 — Troubleshooting and Maintaining the Printer

Troubleshooting the Printer

Contacting Product Support

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You may have printer operation, print quality, or printer
communication problems at some time during the life of your printer.
You can easily fix most of the problems you encounter. If you cannot
find the answer to your problem in this section, you may need to
contact Product Support.
Before contacting Intermec Product Support, you may want to visit
the Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to
Contact to find your local Intermec representative.
Before calling Intermec Product Support, make sure you have the
following information ready:
• Printer serial number
• Firmware type and version
Ethernet, wireless, or serial port settings
•
You can find all of the information listed above in the printer menu
system or on a test print page.
to review technical information or to request
www.intermec.com
PX4i and PX6i High Performance Printer User's Manual
and click