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Users Manual 610 / 611 / 612 Printers PAXAR Systems Group Manual Edition 5.8 5 August 2003 Manual Part Number 441400...
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Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Paxar reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Paxar has made every effort to provide complete and accurate information in this manual, Paxar shall not be liable for any omissions or inaccuracies.
1. Getting Started The Paxar 610 / 611 / 612 Care Label printers let you print text, graphics, and bar codes on thermal transfer (ribbon) fabric labels. This chapter includes information about ♦ Unpacking the printer. ♦ Connecting the power cord.
The Operator's Handbook is for the person who prints and applies labels. Unpacking the Printer After you unpack the printer, you should have: a 610 / 611 / 612 printer, power cord, communication cable and a ribbon take-up core (may already be on take-up reel).
Connect the communications cable to the appropriate port on your computer. If you are unsure where to connect the cable, consult your computer documentation. Note: It is highly recommended that you use the cable supplied with your printer. Paxar cannot be responsible for communications problems when a non-Paxar cable is used.
"Communication Values" for more information. Default Printer Settings These defaults can be changed using Paxar's PCMate software. Print Speed - 4.0 ips (inches per second), Ribbon - High Energy, Supply Type - Black Mark, Contrast - 255, Backfeed - Enabled, Dispense Position - 120 dots, Backfeed Distance - 110 dots.
For a description of the problem, look up the error code in Chapter 9, “Troubleshooting”. __________ If there is no error, the display is blank. __________ 1. Getting Started • 9 Users Manual - 610 / 611 / 612 Printers...
♦ When the screen displays a left and a right arrow, press either display more options. MAIN MENU Print Mode ♦ When you see the menu option you want, press Enter / Pause to select it. 10 • 1. Getting Started Users Manual - 610 / 611 / 612 Printers...
If you press Escape / Clear from a menu, your Settings are not saved. Your settings are only Saved when you press Enter / Pause from a menu. __________ 1. Getting Started • 11 Users Manual - 610 / 611 / 612 Printers...
This chapter describes how to load a roll of supply and a ribbon roll. You can use Paxar's fabric label kits containing fabric labels and ribbon. If you switch from black mark to continuous supplies make sure the DIP switches are set correctly.
Make sure the printer is configured for the correct supply type. To load a roll of labels: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 2. Loading Supplies • 13 Users Manual - 610 / 611 / 612 Printers...
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Do not pick up the printer by the supply holder. 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. 14 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
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8. Tuck the supply under the nibs. Nibs Supply Lever __________ Make sure a few inches of supply are past the front end of the printer. __________ 2. Loading Supplies • 15 Users Manual - 610 / 611 / 612 Printers...
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10. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 11. Close the printhead by pressing down on the thumb well until you hear it click into place. 16 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
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See "Adjusting the Wide / Narrow Knobs” on page 27 for more information. If the printer will be unused for extended periods of time, leave the printhead unlatched. 2. Loading Supplies • 17 Users Manual - 610 / 611 / 612 Printers...
Make sure the printer is configured for the correct supply type. To load a roll of labels: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 18 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
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Do not pick up the printer by the supply holder. 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. 2. Loading Supplies • 19 Users Manual - 610 / 611 / 612 Printers...
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"Printer Alignment – Top and Bottom Copy – 612". Label Length Adjustment Gauge (Shown with approximate adjustment for 50, 55, 65, 110 and 130 mm labels) 20 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
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8. Reach under the platen roller and pull the label strip back towards the turn bar (F). Thread the label strip under the guide roller (E) and around the turn bar (F) as shown below. 2. Loading Supplies • 21 Users Manual - 610 / 611 / 612 Printers...
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After a period of not printing, it is recommended that you feed the material through the printer until the “set” material has gone through the knife. This will reduce the possibility of jamming. 22 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of Paxar supplies or contact your Paxar Representative for more information. 2. Loading Supplies • 23 Users Manual - 610 / 611 / 612 Printers...
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Since some supplies are more abrasive to printheads than others, using a ribbon wider than your supply helps protect the printhead. Failure to do this may void your printhead warranty. 24 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
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8. Carefully feed the ribbon under both ribbon rollers and printhead as shown. 9. Tape the ribbon to the take-up core. Do not tape the ribbon to the take-up reel. 2. Loading Supplies • 25 Users Manual - 610 / 611 / 612 Printers...
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12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 26 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
If you experience ribbon smudging in cold, dry environments, adjust the wide / narrow knobs to the wide setting. For wide supplies, push down and turn the wide / narrow knobs clockwise with a screwdriver. 2. Loading Supplies • 27 Users Manual - 610 / 611 / 612 Printers...
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For narrow supplies, turn the wide / narrow knobs counter-clockwise with a screwdriver until it pops back up. The adjustment is shown in the wide position. 28 • 2. Loading Supplies Users Manual - 610 / 611 / 612 Printers...
1. Press until you see SUPPLY Ribbon 2. Press Enter / Pause to set the ribbon option. You will see the current setting, for example: Users Manual - 610 / 611 / 612 Printers 3. Setting Supply Options • 29...
__________ Batch Separators The 610 / 611 / 612 printers do not support Batch Separators. Paxar strongly recommends leaving to Batch Separator selection to “NO”. Feed Mode You can use continuous or on-demand printing. On-demand printing allows you to remove a label before printing the next one.
To change the setting, from the Main Menu, select Setup, then Supply, then Positioning. Then, follow these steps. 1. Press until you see Positioning Print Pos Users Manual - 610 / 611 / 612 Printers 3. Setting Supply Options • 31...
♦ Decrease the number to feed less supply out of the chute. This option takes effect on the next label or tag printed. Changing supply position may also affect print position. 32 • 3. Setting Supply Options Users Manual - 610 / 611 / 612 Printers...
When you move the image to the right or left on the supply, avoid moving the image too close to either edge, because it may not print. Print too far to the left. Print too far to the right. Users Manual - 610 / 611 / 612 Printers 3. Setting Supply Options • 33...
To change the setting, from the Main Menu, select Setup, then Supply, then Positioning. Then, follow these steps. 1. Press until you see Positioning Cut Pos 34 • 3. Setting Supply Options Users Manual - 610 / 611 / 612 Printers...
Enter / Pause. Press Escape / Clear twice to exit to the Main menu. Note: Select “Continuous” only for the 612 printer. The 612 printer does not support indexed supplies. Users Manual - 610 / 611 / 612 Printers 3. Setting Supply Options • 35...
In continuous mode, only the last label in the batch is advanced to the dispense position. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 36 • 3. Setting Supply Options Users Manual - 610 / 611 / 612 Printers...
Your System Administrator should refer to the optional Packet Reference Manual to set the backfeed or dispense position. Verifier The 610 / 611 / 612 printers do not support the use of a verifier. Leave the verifier setting at “Disabled”. Setting Contrast The print contrast controls the darkness of the printing on your supply.
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5. Press Enter / Pause to select the displayed value. Press Escape / Clear to exit to the Main Menu. 38 • 3. Setting Supply Options Users Manual - 610 / 611 / 612 Printers...
3. Press to display the baud rate you need, then press Enter / Pause. Press Escape / Clear three times to exit to the Main Menu. 4. Communication Values • 39 Users Manual - 610 / 611 / 612 Printers...
Escape / Clear three times to exit to the Main Menu. XON is 17; XOFF is 19. Set flow control to DTR for PC computers (unless you have XON / XOFF software). 4. Communication Values • 41 Users Manual - 610 / 611 / 612 Printers...
See Appendix B, "Accessories and Options" for more information about Ethernet options. The parallel communication values are listed in the table below. Option Choices Default Port External / Internal External Mode 1284 Compatible (Centronics mode) 42 • 4. Communication Values Users Manual - 610 / 611 / 612 Printers...
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3. Press Enter / Pause to select the external port. You are now ready to communicate using an external connection through a cable or external device, such as the external Ethernet print server. 4. Communication Values • 43 Users Manual - 610 / 611 / 612 Printers...
The settings for Monetary Sign, Secondary Sign, Slashed Zero, and Decimal Places are applied when a format is downloaded. Changing the settings does not affect batches already in the printer. __________ 44 • 5. Setting Defaults Users Manual - 610 / 611 / 612 Printers...
3. Press until you see the country's monetary sign you want. 4. Press Enter / Pause. Press Escape / Clear twice to exit to the Main menu. 5. Setting Defaults • 45 Users Manual - 610 / 611 / 612 Printers...
SLASHED ZERO 3. Press until you see the option you want. Then press Enter / Pause. Press Escape / Clear twice to exit to the Main menu. 5. Setting Defaults • 47 Users Manual - 610 / 611 / 612 Printers...
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. 1. Press until you see DEFAULTS Prompt Set 48 • 5. Setting Defaults Users Manual - 610 / 611 / 612 Printers...
If you do not change a default value for an option, the system default is used if the prompt is not displayed. __________ Setting format options requires the optional keypad, which must be purchased separately. __________ 5. Setting Defaults • 49 Users Manual - 610 / 611 / 612 Printers...
NOTE: Due to the way labels are printed by the 612 printer, the total label count will not be exactly the same as the batch size. 50 • 6. Printing Users Manual - 610 / 611 / 612 Printers...
Print Mode ♦ If you want to cancel only the paused batch, skip step 3. ♦ If you want to cancel all the batches, skip step 2. 52 • 6. Printing Users Manual - 610 / 611 / 612 Printers...
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If password protection is enabled, you will be prompted to enter a password before the formats, graphics, and fonts are deleted. Press Feed / Cut three times and then press Enter / Pause. 6. Printing • 53 Users Manual - 610 / 611 / 612 Printers...
The number increments until the entire batch has printed. When it is finished, you will see PRINT MODE Ready NOTE: This feature will not operate properly on the 612 printer. 54 • 6. Printing Users Manual - 610 / 611 / 612 Printers...
Care symbol fonts require a 0.375-inch non-print zone at the leading edge of the label. Without these non-print zones, the ribbon sticks to the supply and can cause jams. 0.375 inch non-print zone Feed 6. Printing • 55 Users Manual - 610 / 611 / 612 Printers...
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Regardless of the software package you are using to create / design formats, do not place logos or bar codes too close to the edge of your supply. 56 • 6. Printing Users Manual - 610 / 611 / 612 Printers...
Open (unlock) the printhead before a break period, at the end of each shift, and at the end of each day. Printing Serial Bar Codes Currently, the 610 / 611 / 612 printer does not support printing serial (ladder) bar codes. Parallel (Picket Fence) Bar Code Serial (Ladder) Bar Code...
Adjust the drop tray by removing the plastic pins and re-inserting them according to the diagram below. Select the setting based on the length of your label. 58 • 6. Printing Users Manual - 610 / 611 / 612 Printers...
The 610 / 611 / 612 printers can print the Ginetex care symbols in two sizes with Ginetex Font 70 and Font 71. The 300 DPI version of the 610 / 611 / 612 printers, using Font 70, can fit five (5) symbols in 22mm (0.88 inches). Please refer to the Paxar...
♦ Replace a fuse ♦ Lubricate the knife CAUTION Do not use sharp objects to clean the printhead. This may damage the printer and void your warranty. 60 • 7. Care and Maintenance Users Manual - 610 / 611 / 612 Printers...
EXCESSIVE FORCE TO REMOVE TAGS BECAUSE DAMAGE TO THE KNIFE MAY OCCUR. 3. Turn on the printer. Send a test batch of tags to the printer. 7. Care and Maintenance • 61 Users Manual - 610 / 611 / 612 Printers...
You may have to clean the supply sensor more often if you frequently receive supply error codes. Paxar recommends that you clean the printhead and platen roller at least once a day when the printer is in use. You may need to clean more frequently depending on usage.
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6. Rub the cotton swab across the supply sensor and remove any build-up. 7. Clean the build-up in the supply path. 8. Let the printer dry and reload your supplies. 7. Care and Maintenance • 63 Users Manual - 610 / 611 / 612 Printers...
To replace the printhead: 1. Turn off the printer. 2. Open the cover. 64 • 7. Care and Maintenance Users Manual - 610 / 611 / 612 Printers...
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The printhead will drop down. 5. Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place. 7. Care and Maintenance • 65 Users Manual - 610 / 611 / 612 Printers...
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However, it is normal to feel some resistance when correctly connecting the cable. 8. Align the new printhead with the tabs. 66 • 7. Care and Maintenance Users Manual - 610 / 611 / 612 Printers...
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11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. 13. Turn on the printer. 14. Press Feed to position the supply under the printhead. 7. Care and Maintenance • 67 Users Manual - 610 / 611 / 612 Printers...
5. Repeat steps 2 – 4 for the other cam. 6. Wipe off any excess grease from the top cover of the knife. 7. Turn on the printer. 68 • 7. Care and Maintenance Users Manual - 610 / 611 / 612 Printers...
Anti-Static Protection To help minimize static build-up in printed labels, the 610 / 611 / 612 printers are equipped with an anti-static plastic plate where the labels exit the printer. To ensure continued protection, a bottle of anti-static solution is provided with the printer.
NOTE: DO NOT PRINT A TEST LABEL ON A 612 PRINTER. 1. From the Diagnostics Menu, press until you see DIAGNOSTICS User Diag 2. Press Enter / Pause and until you see USER DIAG 70 • 8. Diagnostics Users Manual - 610 / 611 / 612 Printers...
DIAGNOSTICS User Diag 2. Press Enter / Pause. You will be at the User Diagnostics menu. Press until you see USER DIAG Supply Quality 8. Diagnostics • 71 Users Manual - 610 / 611 / 612 Printers...
3. Enter the password: press Feed / Cut three times and then press Enter / Pause. If you enter the wrong password, you return to the Main Menu. 72 • 8. Diagnostics Users Manual - 610 / 611 / 612 Printers...
The Service Diagnostics menu can only be accessed by a Monarch Representative, because it requires a separate password. If you need to call Technical Support, print a test label first. 8. Diagnostics • 73 Users Manual - 610 / 611 / 612 Printers...
This chapter provides: ♦ Information about printing a test label. ♦ Solutions to minor printing problems. ♦ Explanations of error messages you may receive while using the printer. 74 • 9. Troubleshooting Users Manual - 610 / 611 / 612 Printers...
Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). Field restriction must be V (variable) or F (fixed). 76 • 9. Troubleshooting Users Manual - 610 / 611 / 612 Printers...
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Option number must be 1, 4, 30, 31, 42, 50, 60, or 61. Copy length is outside the range 0 to 2710. Copy start position must be 1 to 2710. Destination start position must be 1 to 2710. 9. Troubleshooting • 77 Users Manual - 610 / 611 / 612 Printers...
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Contrast adjustment must be –390 to 1000 dots. Print adjustment must be –99 to 99 dots. Margin adjustment must be –99 to 99 dots. Speed adjustment is invalid. 78 • 9. Troubleshooting Users Manual - 610 / 611 / 612 Printers...
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Duplicate count must be 0 to 999. Bitmap line encoding must be H (hex) or R (run length). Font selector must be 1 to 9999. Font data length must be 68 to 16384. 9. Troubleshooting • 79 Users Manual - 610 / 611 / 612 Printers...
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The number of string that is currently being processed is too long. Too many fields exist in the format. You cannot have more than 1000 fields in the format. Lines, boxes, and constant text fields count as fields. 80 • 9. Troubleshooting Users Manual - 610 / 611 / 612 Printers...
An error occurred during the loop back test on the parallel port. Call Service. An error occurred during the loop back test on the serial port. Call Service. 9. Troubleshooting • 81 Users Manual - 610 / 611 / 612 Printers...
Magnification must be 1 to 7. Font and printhead density mismatch. Check the font or verify the correct printhead (203 dpi or 300 dpi) is installed. 82 • 9. Troubleshooting Users Manual - 610 / 611 / 612 Printers...
The printhead has less than four bad spots. The printer can shift bar code fields to avoid bad dots. Press Clear to continue printing. Print a test label to confirm the number of bad dots. 9. Troubleshooting • 83 Users Manual - 610 / 611 / 612 Printers...
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Errors numbered 900 – 999 are hard printer failures. Call Service if you receive these messages. ________ Error 911 may appear when you turn off the printer. ________ 84 • 9. Troubleshooting Users Manual - 610 / 611 / 612 Printers...
If you experience label jamming with narrow Supplies in humid environments, store Supplies separately from the printer in a dry, Less humid environment. ________ 86 • Appendix A - Specifications & Accessories Users Manual - 610 / 611 / 612 Printers...
1-800-96PAXAR (967-2927) or (570) 888-6641 Fax: (570) 888-5230 For parts and service in other countries please contact your local PAXAR supplier. PAXAR Apparel Identification Systems Group reserves the right to incorporate any modifications or improvements in the machine system and machine specifications which it considers necessary and does not assume any obligation to make said changes in equipment previously sold.