Troubleshooting
Action
Step 3
Replace the toner cartridge. For more information, see the instruction
sheet that came with the supply.
Can you receive faxes?
Fax and e-mail functions are not set up
Notes:
•
Before you troubleshoot, check if the fax cables are connected.
•
The indicator light is blinking red until you set up fax and e‑mail.
Action
a
From the home screen, navigate to:
> Settings > General Settings > Run initial setup > Yes > Submit
b
Turn off the printer, and then turn it back on.
The "Select your language" screen appears on the printer display.
c
Select a language, and then touch
d
Select a country or region, and then touch Next.
e
Select a time zone, and then touch Next.
f
Select Fax and E‑mail, and then touch Next.
Are fax and e‑mail functions set up?
Received fax has poor print quality
Action
Step 1
Ask the person who sent you the fax to:
a
Check if the quality of the original document is satisfactory.
b
Increase the fax scan resolution, if possible.
c
Resend the fax.
Is the fax print quality satisfactory?
.
Yes
No
The problem is solved. Contact
support.
Yes
No
The problem is solved. Contact
support.
Yes
No
The problem is solved. Go to step 2.
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customer
customer