Multitech FaxFinder FF440 Administrator's Manual page 61

The default gateway may be set incorrectly.
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If the name server ping succeeds, then try to ping the mail server using its domain name.
# ping mail.ourcompany.com
If you can successfully ping the mail server by its IP address, but cannot ping it via its domain name,
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then the name server is not functioning correctly.
If the mail server cannot be pinged by either its domain name or its IP address, the mail server may not
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be running or contacted by FaxFinder. See #2.
2. The mail server is not running or cannot be contacted from the FaxFinder unit.
To verify that the mail server is running, use your email software to send an email to yourself.
If you cannot send an email to yourself, the mail server is not running. Troubleshoot the mail server.
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If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit.
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Contact Multi-Tech Technical Support through our portal at https://support.multitech.com.
3. The client PC running the mail software cannot connect to the mail server.
Troubleshoot the mail server.
4. The administrator's email address may be missing or incorrect.
Check the administrator's email address through the User page.
5. The mail server does not support SMTP.
a. Use secure shell to contact the FaxFinder either at its IP address or name (if a name server is present).
b. Specify the SMTP Port Number.
The standard port number is 25, but you can configure this number through System Configuration |
SMTP.
c. Use Telnet (IP address: port) to get to the SMTP server.
The mail server should return a Welcome message.
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d. Enter EHLO.
The mail server should list supported protocols and other information.
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If the mail server does not respond to the welcome message or the EHLO, either it does not support SMTP
or the port number is wrong. The port number specified in the System Configuration | SMTP must match
the port number used in Telnet.
If the email server does not support SMTP, it will not work with any FaxFinder.
6. A discrepancy exists between FaxFinder's SMTP settings and the mail server's user ID and password
requirements.
Some mail servers require a user ID and password and reject authentication if they are not provided. Other
mail servers do not require a user ID and password and reject authentication if provided.
a. Confirm your mail server's user ID and password requirements.
b. Verify that FaxFinder's System Configuration | SMTP settings are correct for your mail server. As
required by your mail server, either enter the SMTP user ID and password or leave these fields blank.
FaxFinder x40 Administrator Guide
Appendix A – Troubleshooting
61