Testing The Phone's Lights And Display - Avaya 4620 User Manual

10. Management and Troubleshooting
This chapter provides information for:
Testing your phone to be sure it is operating correctly.
·
Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested
·
resolutions.
Application-specific troubleshooting; this chart describes problems and solutions specific to phone applications;
·
Speed Dial, Call Log or Web Access.
Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
·

10.1 Testing the Phone's Lights and Display

1. With the phone idle (on-hook), press and release
8 3 7 8 # (which reads out 'TEST').
The display should indicate the self-test has started. If the test is successful, the message "Self test Passed #=end"
displays; if the test is not successful, the message "Self test Failed #=end" displays instead.
2. To return to the phone screen, press #.
If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact
your system administrator for assistance or additional troubleshooting information.
4620/5620 Phone
IP Office
MUTE, then press the following numbers on the dialpad:
15-601123 Issue 05a (16 July 2009)
Page 60