Contacting Customer Support - Lexmark Pro4000 Series User Manual

Troubleshooting
C
HECK THE ADDRESS ENTERED IN THE
•
Depending on the network settings, you may need to type "https://" instead of "http://" before the printer
IP address to access the Embedded Web Server. For more information, contact your system support person.
•
Make sure printer IP address is correct.
T
EMPORARILY DISABLE
Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. For
more information, contact your system support person.

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing, the message
on the printer display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label on the inside top
front cover of the printer. The serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at
http://support.lexmark.com, and then select one of the following:
Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you
solve common problems.
E-mail You can send an e-mail to the Lexmark team, describing your problem. A Lexmark team representative will
respond and provide you with information to solve your problem.
Live chat You can chat directly with a Lexmark Service Representative. They can work with you to solve your printer
problem or provide Assisted Service where the Lexmark Service Representative can remotely connect to your
computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help
you successfully use your Lexmark product.
Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the
Lexmark Web site at http://support.lexmark.com.
W
EB BROWSER
W
EB PROXY SERVERS
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