E-Mail Troubleshooting - Lexmark Pro4000 Series User Manual

Troubleshooting
Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C USB
HECK THE CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
R
ESTART THE COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
LOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED
R
ESTART THE COMPUTER
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK
M
AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

E-mail troubleshooting

• "Cannot send e‑mail" on page 155
Cannot send e‑mail
‑
C
HECK YOUR E MAIL CONFIGURATION SETTINGS
Make sure you have correctly completed the e‑mail setup and successfully configured an SMTP server.
.
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