Cannot Receive Faxes - Lexmark Pro4000 Series User Manual

Troubleshooting
E
NABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color
fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving machine
can support.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup >
OK
2
Check to see if automatic fax conversion is set to On.
If it is not set to On, then press the arrow buttons to select On, and then press
M
AKE SURE THAT THE
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number
that you need to press so you can make a call outside the office.
Make sure that the dial prefix entered in the printer is correct for your network.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup >
OK
2
Press the arrow buttons to create or modify the prefix.
3
If the prefix is not correct, enter the correct prefix, and then press

Cannot receive faxes

If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following:
M
AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
If the printer is sharing the telephone line with an answering machine, then make sure that the following are set:
•
Auto Answer is On.
• The printer picks up on a greater number of rings than the answering machine.
•
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure that the following
are set:
•
Auto Answer is Off (if you have only one number on the telephone line).
•
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
M
AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
> Dialing and Sending >
OK
D P
IAL REFIX SETTING IS CORRECT
> Dialing and Sending >
OK
> Auto Fax Convert >
OK
.
OK
> Dial Prefix >
OK OK
.
OK
158
OK