Cannot Receive Faxes - Lexmark S415 User Manual

Troubleshooting
E
NABLE ERROR CORRECTION
Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the
printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may
be rejected by the receiving fax machine.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup >
OK
2
Check to see if error correction is set to On.
If it is not set to On, then press the arrow buttons to select On, and then press
E
NABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color
fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving machine
can support.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup >
OK
2
Check to see if automatic fax conversion is set to On.
If it is not set to On, then press the arrow buttons to select On, and then press
M
AKE SURE THAT THE
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number
that you need to press so you can make a call outside the office.
Make sure that the dial prefix entered in the printer is correct for your network.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup >
OK
2
Press the arrow buttons to create or modify the prefix.
3
If the prefix is not correct, enter the correct prefix, and then press

Cannot receive faxes

If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following:
M
AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
If the printer is sharing the telephone line with an answering machine, then make sure that the following are set:
• Auto Answer is On.
•
The printer picks up on a greater number of rings than the answering machine.
•
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
> Dialing and Sending >
OK
> Dialing and Sending >
OK
D P
IAL REFIX SETTING IS CORRECT
> Dialing and Sending >
OK
> Error Correction >
OK
.
OK
> Auto Fax Convert >
OK
.
OK
> Dial Prefix >
OK OK
.
OK
OK
OK
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