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Comdial Large Screen Display Speakerphone User Manual

Dxp, dxp plus, and fx series
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DXP , DXP Plus, and FX Series
Digital Communications Systems
Large Screen Display Speakerphone
Station User's Guide
GCA70349.05 06/03
Printed in U.S.A.

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Summary of Contents for Comdial Large Screen Display Speakerphone

  • Page 1 DXP , DXP Plus, and FX Series Digital Communications Systems Large Screen Display Speakerphone Station User’s Guide GCA70349.05 06/03 Printed in U.S.A.
  • Page 2 •Impact SCS 8412S-** Rev. A and later. •Impact SCS 8412FJ-** Rev. A and later •Impact SCS 8412SJ-** Rev. A and later Contact your Comdial dealer for updates of this as well as other Comdial publications. Copyright © 2003 Comdial Corporation All rights reserved.

  • Page 3: About This Book

    Appendix A Quick Reference Guide Appendix B Display Abbreviations Appendix C Glossary Appendix D Speakerphone Characteristics Appendix E Feature Networking Support Finally, at the end of the publication, an index provides a detailed reference to the feature locations. June, 03 Comdial...
  • Page 4 NOTES: Comdial June, 03...

  • Page 5: Table Of Contents

    Large Screen Display Speakerphone User’s Guide TABLE OF CONTENTS 1. GETTING STARTED ............1 1.1 Welcome ................1 1.2 Setting Up Your Speakerphone...........1 1.2.1 Positioning Your Speakerphone........2 1.2.2 Using Your Speakerphone ..........3 1.2.3 Setting Display Contrast ..........4 1.2.4 Setting a Personal Ringing Tone.........5 1.2.5 Setting Volume Levels ..........5...
  • Page 6 3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA) ................40 4. ADVANCED CALL HANDLING ........41 4.1 Waiting For A Line (Queuing)..........41 4.2 Conferencing..............42 4.3 Call Forwarding ..............44 4.3.1 Forwarding a Call .............44 4.3.2 Diverting All Incoming Calls To Another Station ..47 June, 03 Comdial...
  • Page 7 Large Screen Display Speakerphone User’s Guide 4.4 Call Forward Outside System (CFOS) ......48 4.5 Call Parking ..............50 4.5.1 Parking a Call............50 4.5.2 Handling Park Recalls ..........50 4.6 Call Transferring...............52 4.6.1 Screened Call Transfers ..........52 4.6.2 Unscreened Call Transfers ........53 4.6.3 Other Call Transferring Options .......54 4.6.4 Hot Transfer ..............54...
  • Page 8 7.14IMIST Module ..............93 7.15DSS/BLF Console Operation ...........95 7.15.1Accessing The DSS/BLF Console Button Levels ..96 Appendix A Feature Access Codes ........97 Appendix B Display Abbreviations ........101 Appendix C Glossary ............107 Appendix D Speakerphone Characteristics ......117 Appendix E Feature Networking Support......123 June, 03 Comdial...

  • Page 9: Getting Started

    Large Screen Display Speakerphone User’s Guide 1. GETTING STARTED 1.1 Welcome Congratulations and thank you for using a Comdial telephone! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

  • Page 10: Positioning Your Speakerphone

    Getting Started 1.2.1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.

  • Page 11: Using Your Speakerphone

    Large Screen Display Speakerphone User’s Guide 3. When the telephone is at the desired height, SELECT the closest pair of notches and INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

  • Page 12: Setting Display Contrast

    Getting Started 1.2.3 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing. • To adjust the display contrast, 1. SELECT OPTIONS. 2. SELECT Programming. 3. SELECT Contrast Level. 4. SELECT the Contrast Level interactive button (to the right of the LCD, on the same row as the words Contract Level) once for...

  • Page 13: Setting A Personal Ringing Tone

    Large Screen Display Speakerphone User’s Guide 1.2.4 SETTING A PERSONAL RINGING TONE You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.
  • Page 14 Getting Started 2. SELECT SAVE to end. NOTE: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your station. • To set the speaker and handset loudness levels, 1.

  • Page 15: Answering And Making Calls

    Large Screen Display Speakerphone User’s Guide 1.3 Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

  • Page 16: Understanding The Basic Functions

    Getting Started 1.4 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal DisplayLCD) • Displays time, day, date, and active call information. •...
  • Page 17 Large Screen Display Speakerphone User’s Guide Impact SCS 8412S and 8412F- LCD Speakerphone June, 03 Comdial.

  • Page 18: Your Speakerphones Buttons

    Getting Started 1.5 Your Speakerphones Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. • If available, scrolls through LCD response messages. • If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).
  • Page 19 Large Screen Display Speakerphone User’s Guide Shift Button (SHIFT) Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button locationone in the regular tier and one in the second tier).

  • Page 20: Your Speakerphones Display Lights

    Getting Started 1.6 Your Speakerphones Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): • Steady red = station is in use. •...
  • Page 21 Large Screen Display Speakerphone User’s Guide Next to a fixed feature or programmable feature button: • Steady red = the feature is on. • Steady off = the feature is off. NOTE:You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons.

  • Page 22: Understanding The Large Screen Display

    Getting Started 1.7 Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line dis- plays.

  • Page 23: Answering Calls

    Large Screen Display Speakerphone User’s Guide 2. ANSWERING CALLS 2.1 Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your ringing line is programmed to receive.
  • Page 24 Answering Calls • After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, and RECORD 1. SELECT Hold to place the call on hold at your station, or 2. SELECT Transfer to initiate a transfer to another station, then dial the station number, announce the call or hang up to...

  • Page 25: Answering Intercom Calls

    Large Screen Display Speakerphone User’s Guide 2.2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker.

  • Page 26: Night-Transferred Calls - Line Access From Any Station

    Answering Calls 2.3 Night-Transferred Calls - Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. • If your telephone rings, 1. PRESS line button with flashing light. 2. LIFT handset to talk. •...

  • Page 27: Holding Calls

    Large Screen Display Speakerphone User’s Guide 2.4 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.
  • Page 28 Answering Calls 3. After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange.
  • Page 29 Large Screen Display Speakerphone User’s Guide Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have...

  • Page 30: Call Pickup

    Answering Calls 2.5 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. 2.5.1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.
  • Page 31 Large Screen Display Speakerphone User’s Guide 2.6 Pickup For Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that tele- phone, and you can press the button to make a call to that telephone if you wish.
  • Page 32 Answering Calls • To call an idle monitored station or to answer one that is ringing, 1. NOTE the BLF light condition. 2. PRESS assigned DSS/BLF button. 3. SPEAK toward telephone, or LIFT handset if privacy is desired. Note: If you place this call on hold or if you transfer it to another telephone, the BLF light flashes a hold signal.

  • Page 33: Receiving Subdued Off-Hook Voice Announcements (Sohva)

    Large Screen Display Speakerphone User’s Guide 2.7 Receiving Subdued Off-Hook Voice Announcements (SOHVA) 2.7.1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.
  • Page 34 Answering Calls • To respond to a SOHVA by blocking (see Voice Announce Blocking for more information), —SELECT BLOCK when you hear SOHVA tone. (SOHVA call is dis- connected). Note: A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA.

  • Page 35: Voice Announce Blocking

    Large Screen Display Speakerphone User’s Guide 2.7.2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will refuse any attempted SOHVAs.

  • Page 36: Caller Id (Automatic Number Identification)

    Answering Calls 2.8 Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD.
  • Page 37 Large Screen Display Speakerphone User’s Guide Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed.
  • Page 38 Answering Calls Notes: Comdiall June, 03...

  • Page 39: Making Calls

    Large Screen Display Speakerphone User’s Guide 3. MAKING CALLS 3.1 Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.

  • Page 40: Making Intercom Calls

    Making Calls 3.2 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

  • Page 41: Automatic Dialing

    Large Screen Display Speakerphone User’s Guide • To voice announce manually, 1. PRESS INTERCOM. 2. DIAL extension number. 3. SPEAK your announcement. • To voice announce automatically, 1. PRESS DSS/BLF button. 2. SPEAK your announcement. 3.3 Automatic Dialing This feature provides one- or two-button speed dialing using pro- grammable buttons at which you have previously stored numbers.

  • Page 42: Redialing

    Making Calls • To speed dial a system speed dial number, —While on hook, DIAL * and system speed dial number. Note: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad.

  • Page 43: Redial - Last-Dialed Number

    Large Screen Display Speakerphone User’s Guide 3.4.1 REDIAL - LAST-DIALED NUMBER • To redial the last-dialed number, 1. PRESS SPEAKER or HANG UP handset to disconnect current ring- ing or busy tone. 2. DIAL #. 3. LISTEN for ringing or busy tone over the telephone speaker.

  • Page 44: Camping On - Busy Station, Automatic Callback

    Making Calls 3.5 Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called camping on at a station.

  • Page 45: Advanced Camping On Options

    Large Screen Display Speakerphone User’s Guide • To cancel the call back before your telephone sounds the tone bursts, —PRESS INTERCOM and DIAL #6 or SELECT CLEAR . • To camp on at a station with a Do Not Disturb condition set, —SELECT Camp-On.

  • Page 46: Camping On - Busy Station, Wait For An Answer (Call Waiting)

    Making Calls 3.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).
  • Page 47 Large Screen Display Speakerphone User’s Guide • To answer a call-waiting tone if you receive one while on a call, Camping On Options 1. HEAR short tone burst in receiver. 2. PLACE current call on hold, or complete call and HANG UP (waiting call will ring at your telephone).

  • Page 48: Sending Subdued Off-Hook Voice Announcements (Sohva)

    Making Calls 3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. • Make a SOHVA announcement using the SOHVA button as follows: 1.

  • Page 49: Advanced Call Handling

    Large Screen Display Speakerphone User’s Guide 4. ADVANCED CALL HANDLING 4.1 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. • To queue for a line group, 1.

  • Page 50: Conferencing

    Advanced Call Handling 4.2 Conferencing When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 51 Large Screen Display Speakerphone User’s Guide • To retrieve a line from hold and bring that party back into the conference, 1. PRESS TRNS/CONF. 2. PRESS line button. 3. PRESS TRNS/CONF. If you are involved in a conference call with two outside lines, you can...

  • Page 52: Call Forwarding

    Advanced Call Handling • To drop a party out of a conference call, 1. SELECT Drop Party. 2. SELECT the party you wish to drop from the conference call by pressing the interactive button beside the appropriate line. Conference Call Management 4.3 Call Forwarding 4.3.1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to...
  • Page 53 Large Screen Display Speakerphone User’s Guide You can forward calls that ring at your telephone but receive no answer; this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave.
  • Page 54 Advanced Call Handling • To cancel call forwarding, —SELECT CLEAR to disable call forwarding. Call Forwarding Options Comdiall June, 03...

  • Page 55: Diverting All Incoming Calls To Another Station

    Large Screen Display Speakerphone User’s Guide 4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle.

  • Page 56: Call Forward Outside System (Cfos)

    Advanced Call Handling 4.4 Call Forward Outside System (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system • To activate CFOS with your LCD speakerphone, 1.
  • Page 57 Deactivate CFOS * Comdial has taken reasonable steps in the design of all product features, including CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.

  • Page 58: Call Parking

    Advanced Call Handling 4.5 Call Parking 4.5.1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered.
  • Page 59 Large Screen Display Speakerphone User’s Guide • To answer a park recall, —SELECT Answer. The call will then connect to your station. • To place a park recall on hold at your station, —SELECT Hold.. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall.

  • Page 60: Call Transferring

    Advanced Call Handling 4.6 Call Transferring 4.6.1 SCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

  • Page 61: Unscreened Call Transfers

    Large Screen Display Speakerphone User’s Guide • If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. SELECT Reconnect to reconnect the call to your station. 2. SELECT Message to leave a mes- sage-waiting indication at the called station.

  • Page 62: Other Call Transferring Options

    Advanced Call Handling 4. PRESS SPEAKER to disconnect (if in speakerphone mode), or HANG UP. The transfer will ring at the called telephone. Note: Unscreened transfers ring at busy telephones and wait to be answered. • If an unscreened transfer call is not answered and recalls to your telephone, you can take one of the following steps:...

  • Page 63: Quick Transfer

    Large Screen Display Speakerphone User’s Guide 6. PRESS SPEAKER to disconnect (if in speakerphone mode) or HANG UP. The person receiving the transfer then has the call 4.6.5 QUICK TRANSFER When the installer programs the quick transfer method on your tele- phone, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CONF button.
  • Page 64 Advanced Call Handling Call Transferring Summary Sender’s Actions Delivery Method Transfer After Answering of transferred Best Suited Option Original Call. call. Screened 1. Press TRNS/CONF Normal intercom Normal trans- Transfer 2. Dial Extension ringing (two short fers that 3. Announce Call bursts) and the require intro- 4.
  • Page 65 Large Screen Display Speakerphone User’s Guide Call Transferring Summary (Continued) Sender’s Actions Delivery Method Transfer After Answering of transferred Best Suited Option Original Call. call. Quick Trans- 1. Dial Extension Intercom ringing Normal trans- fer (with 2. Announce Call (two short bursts)
  • Page 66 Advanced Call Handling Notes: Comdiall June, 03...

  • Page 67: Nonverbal Messaging

    Large Screen Display Speakerphone User’s Guide 5. NONVERBAL MESSAGING 5.1 LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. • To turn on a message from your telephone, 1.
  • Page 68 Nonverbal Messaging • To turn off the message and your intercom light, —SELECT CLEAR. Dialing Code Table Character Dialing Code Character Dialing C ode space Comdiall June, 03...
  • Page 69 Large Screen Display Speakerphone User’s Guide LCD Message List Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back (default message 5) June, 03 Comdial.

  • Page 70: Message Waiting Light And Messaging

    Nonverbal Messaging 5.2 Message Waiting Light and Messaging If the system installer designates your LCD speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. • To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1.
  • Page 71 Large Screen Display Speakerphone User’s Guide • To receive a message at an alerted station, 1. OBSERVE flashing message wait- ing light and the LCD message indi- cating who called for you. 2. SELECT CALL to dial the messag- ing station automatically.

  • Page 72: Response Message Delivery

    Nonverbal Messaging 5.3 Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant.

  • Page 73: Programming

    Large Screen Display Speakerphone User’s Guide 6. PROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF program- mable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con- veniently.

  • Page 74: Speed Dial Numbers

    Programming 8. PRESS SPEAKER to end. CAUTION Do not attempt to program interactive but- tons; doing so can cause the system to make features unavailable. If you inadvertently program inter- active buttons, you can retrieve their functions in the following manner: 1.
  • Page 75 Large Screen Display Speakerphone User’s Guide • To store an outside number as a speed dial number, follow the display prompts and proceed as follows: 1. SELECT OPTIONS. 2. SELECT Programming. 3. SELECT NEXT until Speeddial option appears. 4. SELECT Speeddial to choose speed dial programming.
  • Page 76 Programming 7. Make your speed dial route selection choice from the list on the LCD by pressing the appropriate button. • PRESS line button to select outside line, • DIAL 00 to select prime line or last line used. • DIAL 01 to 16 to select line group.

  • Page 77: Feature Access Codes

    Large Screen Display Speakerphone User’s Guide 6.3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.

  • Page 78: Programmable Buttons

    Programming • To clear a feature button assignment, —REPEAT the above procedure, but SELECT EXIT once you have selected the feature button. As you program numbers, fill in the identification strips on your tele- phone as well as these tables. Speed Dial Numbers, Features, or DSS/BLF Locations (Programmable Buttons) Personal Speed Dial Numbers...

  • Page 79: Lcd Feature Buttons

    Large Screen Display Speakerphone User’s Guide 6.3.1 LCD FEATURE BUTTONS You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on page 73).
  • Page 80 Programming • Call Forward Ring No Answer Personal (Call Forward RNA Personal)allows you to forward all prime line calls that ring at your station but receive no answer after a preprogrammed number of rings. • Camp-On With Automatic Call Back (CAMP)allows you to camp on to a station.
  • Page 81 Large Screen Display Speakerphone User’s Guide • Response Messaging (Response Messaging)allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone. • Saved Number Redial (Saved Number Redial)redials the last number saved •...

  • Page 82: Reminder Alert

    Programming 8. SELECT the feature you want to assign to by SELECTING the corre- sponding interactive button. (SELECT NEXT to scroll through the list of available feature. 9. REPEAT steps 1 through 7 for other features. 10. SELECT EXIT to end programming. •...

  • Page 83: Response Message Button

    Large Screen Display Speakerphone User’s Guide 7. Toggle interactive button between AM or PM. 8. SELECT Reminder Alert interactive button to select ON. 9. SELECT EXIT. When an alert sounds at the set time, you hear four short tone bursts, which will continue until acted upon.
  • Page 84 Programming 4. SELECT Feature Button. 5. SELECT the programmable button you wish to use as a response mes- sage button. 6. SELECT NEXT until the Response Message option appears. 7. SELECT Response Message. 8. SELECT from the list of displayed messages. SELECT NEXT to scroll through the list of messages.

  • Page 85: Other Advanced Features

    Large Screen Display Speakerphone User’s Guide 7. OTHER ADVANCED FEATURES 7.1 Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements.

  • Page 86: Do Not Disturb Condition

    Other Advanced Features • If your system has line groups, access them as follows: 1. PRESS INTERCOM. 2. DIAL desired line group access code, Line Group Access Codes Line Group Default Code Active Code * 2 through 11 80 through 89 12 through 16 60 through 64 —If your system attendant has reassigned your line group access codes,...

  • Page 87: Automatic Redial

    Large Screen Display Speakerphone User’s Guide • To disable the DND condition, —REPEAT the above procedure, BUT SELECT OFF instead of ON at step 4. • To set a Do Not Disturb condition at your telephone when a call rings at your station, 1.
  • Page 88 Other Advanced Features • To use the automatic redial feature to redial a busy or unanswered number, 1. While on the call, SELECT Auto Redial or PRESS the AUTOMATIC REDIAL button programmed by your installer. 2. The system repeatedly dials the number until you cancel the feature or the system has dialed the number Initiating Auto Redial...

  • Page 89: Tracker Paging System

    Large Screen Display Speakerphone User’s Guide • To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, 1. While your telephone is in the process of dialing a number, SELECT Auto Redial or the programmed AUTOMATIC REDIAL button twice.
  • Page 90 Other Advanced Features • To track a called party after receiving a ring no answer, 1. MAKE an intercom call to someone and RECEIVE no answer. 2. SELECT TRACK. 3. HEAR confirmation beep (Tracker page accepted) or HEAR busy tone (Tracker page not accepted). 4.

  • Page 91: Auxiliary Jack

    Large Screen Display Speakerphone User’s Guide 5. PRESS SPEAKER button to end. Note: Tracker parked calls will recall to your station after a pre- programmed time-out. You can either place the call into another Tracker page orbit or retrieve the call.
  • Page 92 Other Advanced Features • The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset. Note: The recorder, external ringer, or pager requires external power. • The recorder mode allows you to send your voice and that of the distant party to a tape recorder.
  • Page 93 Large Screen Display Speakerphone User’s Guide 7. RETURN to previous steps to add another device, or SELECT SPEAKER to quit. • To enable an auxiliary mode, —SELECT enable/disable button to enable mode. Light associated with button turns on and display denotes feature.

  • Page 94: Account Codes

    Other Advanced Features 7.7 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1.

  • Page 95: Dial By Name

    SELECT interactive button corre- sponding to the letters in the name you want to locate (for example, dial ABC for Comdial). There is no limit to the number of digits you can dial. 4. The display shows the first existing...

  • Page 96: Volume Control

    Other Advanced Features 7.9 Volume Control 7.9.1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode.
  • Page 97 Large Screen Display Speakerphone User’s Guide • There are at least eight handset loudness levels that you can set for the current call as follows: —While on a call and in handset mode, PRESS the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire.

  • Page 98: Muting Your Speakerphone

    Other Advanced Features 7.9.2 MUTING YOUR SPEAKERPHONE By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. • To mute your station, —PRESS MUTE (mute function and light turn on).

  • Page 99: 2Status Of Busy Lines And Stations (Busy Dss/Blf Button Inquiry)

    Large Screen Display Speakerphone User’s Guide 7.10.2 STATUS OF BUSY LINES AND STATIONS (BUSY DSS/BLF BUTTON INQUIRY) You can use this feature to identify the station that is busy on a line or the line on which a station is busy.

  • Page 100: Paging

    Other Advanced Features • To assume the extension number and programming features from the new location, 1. CONNECT the telephone line cord to the new jack. 2. OBSERVE the flashing HOLD light and DIAL # while the light is still flashing (your telephone immediately assumes the features from the new location).

  • Page 101: Viewing The Call Log

    Large Screen Display Speakerphone User’s Guide 7.13 Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O.
  • Page 102 Other Advanced Features • The IMIST module functions on a DXP system with the appropriate digital station board, but the IMIST module will not have its own extension number and will not function simultaneously with the speakerphone. • On a DXP Plus system, the IMIST module functions simultaneously with the speakerphone and has its own extension number if your system has the appropriate digital station board and memory board.

  • Page 103: Dss/Blf Console Operation

    Large Screen Display Speakerphone User’s Guide 7.15 DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previ- ously in this guide.

  • Page 104: 1Accessing The Dss/Blf Console Button Levels

    Other Advanced Features 7.15.1 ACCESSING THE DSS/BLF CONSOLE BUT- TON LEVELS The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active.

  • Page 105: Appendix A Feature Access Codes

    Answer, Personal Calls extension number Call Forward, All Calls INTERCOM + *52 + INTERCOM + #5 extension number Call Park, Orbit 910-990 INTERCOM + * + 910 to 999 Call Park, Pickup INTERCOM + # + 910 to 999 June, 03 Comdial...
  • Page 106 Station, All Zones Meet-Me Answer Page INTERCOM + 78 Message Waiting INTERCOM + *3 + INTERCOM + #3 + extension number extension number Message Wait Retrieval Operator Access INTERCOM + 0 Paging, All Call INTERCOM + 70 Comdial June, 03...
  • Page 107 6 , 7 , 8 , 9 , or 0. Speed Dial, System *100 to *599 Speed Dial, Program- INTERCOM + **1 ming Station Lock INTERCOM + #04 + code Volume Save INTERCOM + **7 Voice-Announce Block INTERCOM + *2 INTERCOM + #2 June, 03 Comdial...
  • Page 108 The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones. FeatureEnable Code Pick Up Last Line*08 Pick Up Last Line Broker’s Call Speed Dial Access Code Saved Number Redial Dial Saved Number TAP dialing Code Comdial June, 03...

  • Page 109: Appendix B Display Abbreviations

    Stores a button that selects tape recorder operation through the auxiliary jack. ARING* Auxiliary Ringer Stores a button that selects auxiliary ringer operation through the auxiliary jack. ARDL Automatic Redial Redials a busy call once a minute for 10 minutes. June, 03 Comdial...
  • Page 110 Stores a button that clears a currently active or engaged feature. Clear Cancels a call forward condition. CONF Conference Establishes a confer- ence. DARK Dark (contrast) Makes LCD screen darker. DISP Display Adjusts the contrast of your LCD screen. Comdial June, 03...
  • Page 111 SOHVA caller so he or she will know to place the out- side caller on hold. LIGHT Light (contrast) Makes the LCD screen lighter. Message Turns on message wait- ing light at another sta- tion. June, 03 Comdial...
  • Page 112 Route your personal intercom calls to a dif- ferent station location. PRIV Privacy When chosen as a fea- ture, stores a button that releases privacy for a current call. QUERY Button Query Displays program sta- tus of any button. Comdial June, 03...
  • Page 113 Voice Announce Block Inhibits your station from receiving a SOHVA. Also, blocks voice calls sent over the speaker. When chosen as a feature, stores a button that provides the function. * Available only on SCS8412FJ and 8412SJ models only.. June, 03 Comdial...
  • Page 114 Display Abbreviations Notes: Comdial June, 03...

  • Page 115: Appendix C Glossary

    System will ring a calling telephone when a busy called telephone becomes idle. Automatic Dialing (or Autodialing) Using programmable buttons to store numbers for one- or two-button dialing. Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes. June, 03 Comdial...

  • Page 116: Block Programming

    Call Park Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone. Call Pick-Up Answering a call at one telephone when it is ringing at another tele- phone. Comdial June, 03...

  • Page 117: Caller Id

    This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item. June, 03 Comdial...
  • Page 118 The tones made by your telephone when you dial. DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable. Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.
  • Page 119 The switch on a telephone which, when depressed manually or by the handset, disconnects a call. IMIST Module which allows the connection of an external device to a Comdial digital telephone. Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features...
  • Page 120 Buttons 0 through 9 , * and # used for dialing. Last Number Redialing Automatically dialing the last number dialed. Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.
  • Page 121 Programmable Buttons Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements. Pulse/Tone Switching Changing from pulse/rotary dial signals to tone/DTMF signals. June, 03 Comdial...
  • Page 122 (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). Station A single system telephone with an individual identity and feature set assigned by the programmer. Comdial June, 03...
  • Page 123 The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. TRNS/CNF A fixed feature button that allows you to transfer outside calls and set up conference calls. June, 03 Comdial...
  • Page 124 A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Zone Paging Paging through the intercoms of some stations or departments in the system. Comdial June, 03...

  • Page 125: Appendix D Speakerphone Characteristics

    At the beginning of each call the telephone must perform a “speech training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself.
  • Page 126 “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test again. Comdial June, 03...

  • Page 127: Speakerphone User Guidelines

    Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches. • If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches. June, 03 Comdial...
  • Page 128 • Since the system takes several seconds to provide the best switching, constant sound patterns —such as elongating your words and playing externally-supplied must—may prevent the sound-activated switches from operating properly. Comdial June, 03...
  • Page 129 When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. June, 03 Comdial...
  • Page 130 Speakerphone Characteristics Notes Comdial June, 03...

  • Page 131: Appendix E Feature Networking Support

    System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too. Type Originating/...
  • Page 132 Feature Networking Support Type Originating/ Remote Feature Name Terminating/ Networking Feature Program (Continued) Both Support Parameters Feature Attendant Program- Both Comdial Local Node Authorization Code Originating None Local Node Auto Hold Terminating None Across Net- Node work Auto Pause Terminating...
  • Page 133 Feature Program (Continued) Both Support Parameters Feature Call Time Originating None Across Net- Node/Sta- work tion Call Transfer Both Comdial Across Net- Node/Sta- work tion Call Waiting Tone Terminating None Local Node/Sta- tion Camp On Terminating None Local Node/Sta- tion...
  • Page 134 Originating/ Remote Feature Name Terminating/ Networking Feature Program (Continued) Both Support Parameters Feature DNIS (passed Both Comdial Local (dis- Node across the Network play phones) but must be enabled per node) DSS/BLF Both Comdial Across Net- Node/Sta- work (with tion...
  • Page 135 Only tion LCD Messaging Both None Local Node Line Group Both None Local or Node Network Channels Line Monitoring Both Comdial Local Node Line Names Both Comdial/ Across Net- Node QSIG work Line Queue Both None Lock Both None...
  • Page 136 Node/Sta- tion Pulse Set On Originating None Local Node Query (button) Originating None Local Node/Sta- tion Queue Terminating Comdial Local Node/Sta- tion Quick Transfer Terminating Comdial Across Net- Node/COS work (with limitations) Recall Call Forward Across Net- Node/Sta- work(with tion...
  • Page 137 Across Net- Last Line work SLPS—Save Num- Originating None Across Net- work SLPS—TAP Both None Across Net- work SMDA/SMDR Both Comdial Across Net- Node work (with limitations) Softkey Both Comdial Across Net- work (with limitations) SOHVA Terminating Comdial Local Node/Sta-...
  • Page 138 TAFAS (line answer Both None Local Node/Sta- from any station) tion Toll Restriction Both None Across Net- Node/COS work Tracker Both Comdial Local Transfer to Voice Both Comdial Across Net- Node/Sta- Mail work tion Trunk to Trunk Both Comdial Across Net- Transfer...
  • Page 139 38 cancel the automatic redial feature 81 handset loudness levels 89 CFOS 48 headset loudness levels 89 Conferencing 42 headset mode 84 create a feature access button 73 Hold Button 10 Holding calls 19 June, 03 Comdial...
  • Page 140 Personal Speed Dial Numbers 70 (SOHVA) 25 Placing Calls on Hold 19 Program the enable/disable buttons 84 Programmable Buttons 10 Programming TAP button 111 DSS Numbers 65 Tap Button 11 Feature Access Codes 69 Tracker Paging System 81 Comdial June, 03...
  • Page 141 77 turning on background music 77 unscreened transfer call 54 Viewing The Call Log 93 voice announce 33 Voice Announce Blocking 27 Volume Control 11, 88 VOLUME DOWN 11 VOLUME UP 11 zone paging 84 June, 03 Comdial...

  • Page 142: Iv Comdial June

    Notes: Comdial June, 03...
  • Page 143 Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publi- cation to the contrary, Comdial makes no representation herein as to the compatibility of features.
  • Page 144 GCA70349.05 06/03 Printed in U.S.A.

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