Receiving Problems - Canon JX510P User Manual

Documents Sent From the Fax are Spotted or Dirty
Cause
The receiving fax machine may not be
working properly.
The document may not have been
loaded correctly into the ADF.
Cannot Send Using Error Correction Mode (ECM)
Cause
The receiving party's fax machine may
not support ECM.
ECM may be disabled.
Errors Occur Frequently While Sending
Cause
The telephone lines may be in poor
condition, or you may have a bad
connection.

Receiving Problems

Cannot Receive a Document Automatically
Cause
The fax may not be set to receive
automatically.
The fax may have a document stored in
memory.
An error may have occurred during
reception.
The Rear Tray may be empty.
The telephone line may not be
connected properly.
The machine is under maintenance. /
The machine is sending a fax. / The
machine is printing another document.
* Only available in some countries.
** JX510P only.
The Fax Does Not Switch Automatically Between Telephone and Fax
Reception
Cause
The fax may not be set to switch
automatically between telephone and
fax reception.
Check the fax by making a copy (see page 22). If the copy is clear, the problem
may be in the receiving fax machine. If the copy is spotted or dirty, clean the
scanner components (see page 69).
Remove the document, stack it if necessary, and load it into the ADF correctly
(see page 21).
If the receiving party's fax machine does not support ECM, then the document is
sent in normal mode without error checking.
Make sure ECM is on (see <ECM TX> on page 57).
Lower the transmission speed (see <TX START SPEED> on page 58).
For the fax to receive documents automatically, the receive mode must be set to
<FAX ONLY MODE>, <Fax/Tel Mode>, <NET SWITCH>*, <ANS.MACHINE
MODE> (see page 32), or TAM mode** must be set (see page 42). If you have
set <ANS.MACHINE MODE>, check that an answering machine is connected to
the fax and that it is turned on with an outgoing message properly recorded (see
page 34).
Print out any documents stored in memory (see page 40).
Check the LCD for an error message (see page 85).
Print the ACTIVITY REPORT and check for an error (see page 60).
Make sure paper is loaded in the Rear Tray (see your setup sheet or page 21).
Make sure all line connections are secure (see your setup sheet).
Cancel sending, printing, or maintenance as soon as possible.
For the fax to switch automatically, the receive mode must be set to <Fax/Tel
Mode>, <NET SWITCH>* or <ANS.MACHINE MODE> (see page 32), or TAM
mode** must be set (see page 42). If you have set <ANS.MACHINE MODE>,
check that an answering machine is connected to the fax and that it is turned on
with an outgoing message properly recorded (see page 34).
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Troubleshooting 75