Fax Cannot Be Sent (Internet Fax) - Konica Minolta bizhub C650 User Manual

Troubleshooting
4 Troubleshooting
4.1

Fax cannot be sent (Internet Fax)

If you are unable to send E-mail, refer to the following table and perform the indicated operations. If the fax
still cannot be sent correctly, even after performing the described operations, contact your technical
representative.
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Detail
If you are unable to send a fax, the TX Result Report will be produced by the machine. For details, refer
to "TX Result Report" on page 10-7. (When the TX Result Report printing is set)
When Nxx type error code is displayed, refer to "Error Messages" on page 4-5.
For details on the troubleshooting procedures for original misfeed, paper misfeed, poor print quality, or
empty toner, refer to the User's Guide [Copy Operations].
Checkpoints
Does the capacity of E-mail to be sent ex-
ceed the SMTP server capacity?
Was the transmission procedure per-
formed correctly?
Are the network settings and connection
correct?
Has the main E-mail address been set?
Note
E-mail may not reach the recipient due to internet network pathway even if "----" is displayed in the
result column of Transmission Result Screen (Job List > Job Details > Send > Job History list) and
Activity Report.
"----" displayed in the Transmission Result Screen and the Activity Report indicates that the fax is sent
properly. If the reception confirmation (MDN) is received, "OK" is displayed in the result column of
Transmission Result Screen and Activity Report. Use G3 Fax to send and receive important contents.
C650
Remedy
When an SMTP server capacity is specified and this capacity is exceed-
ed, an error occurs and E-mail cannot be sent.
For details on the SMTP server capacity settings, refer to the User's
Guide [Network/Scanner Operations].
Check the transmission procedure, and then try sending the fax again.
For details on the transmission procedure, refer to page 2-2.
Check the network settings and connection.
For details on the network settings, refer to the User's Guide [Net-
work/Scanner Operations].
Specify the main mail address.
For details on Main E-mail address settings, refer to page 9-38.
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