Fax Cannot Be Sent - Konica Minolta bizhub C550 User Manual

Troubleshooting
4 Troubleshooting
4.1

Fax cannot be sent

If the fax cannot be sent, refer to the following table, and then perform the
indicated operations. If the fax still cannot be sent correctly, even after per-
forming the described operations, contact your service representative.
!
Detail
If the fax cannot be sent, TX Result Report is output. For details, refer to
"TX Result Report" on page 11-9. (When TX Result Report printing is set)
For error messages refer to "Error Messages" on page 4-5.
For details on the troubleshooting procedures for original misfeed, paper
misfeed, poor print quality, or empty toner, refer to the User's Guide
[Copy Operations].
Checkpoints
Was the transmission procedure per-
formed correctly?
Is the recepient's Fax number correct?
Was the Address Book or Program
destination registered correctly?
Are the telephone line settings cor-
rect?
Is the telephone line connected cor-
rectly?
Is there any trouble in the recipient's
fax machine?
Has the password been entered incor-
rectly with a password transmission?
With an address confirmation trans-
mission, is the fax number incorrectly
registered on the recipient's machine?
C550
Remedy
Check the transmission procedure, and then try send-
ing the fax again.
There may be a mistake in the registering the Fax
number when using the Address Book or Program
destination.
Print the Address Book list and check that the num-
bers are registered correctly.
Correct if an error is found.
Is the [Dialing Method] set in the Utility mode suitable
for the line used?
Check the settings and correct if there is an error.
Is the telephone line disconnected?
Check the telephone line connection and connect it if
it is disconnected.
Is there any trouble such as recipient's fax machine is
turned off or there is no paper?
Check by calling up the recipient.
Check the password at the receiving end, and then try
sending the fax again with the correct password.
Check that the fax number is correctly registered on
the recipient's machine.
Otherwise, try sending the fax again with "Check Dest.
& Send" set to "No".
4
4-2