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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using XRT-811
and some possible solutions to them. If you follow the suggested steps and XRT-811 still does
not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to XRT-811 to configure it.
Solution 1:
Check the following:
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
Problem 2:
Some applications do not run properly when using XRT-811.
Solution 2:
XRT-811 processes the data passing through it, so it is not transparent.
Use the Special Applications feature to allow the use of Internet applications
XRT-811 is properly installed, LAN connections are OK, and it is
powered ON.
Ensure that your PC and XRT-811 are on the same network segment. (If
you don't have a router, this must be the case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with XRT-811's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match XRT-
811.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
If the PCs are configured correctly, but still not working, check XRT-
811. Ensure that it is connected and ON. Connect to it and check its set-
tings. (If you can't connect to it, check the LAN and power connections.)
If XRT-811 is configured correctly, check your Internet connection
(DSL/Cable modem etc) to see that it is working correctly.
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