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Hardware installation
1
2
3
4
5
Troubleshooting
FortiGate-5001A does not start up
FortiGate-5001A Security System Guide
01-30000-83456-20081023
Caution: FortiGate-5001A boards and FortiGate AMC modules must be protected from
static discharge and physical shock. Only handle or work with these components at a
static-free workstation. Always wear a grounded electrostatic discharge (ESD) preventive
wrist strap when handling these components.
Attach the ESD wrist strap to your wrist and to an available ESD socket or wrist
strap terminal.
Eject the FortiGate-5001A board from the chassis slot.
With the FortiGate-5001A left (top) handle fully open, pull the latch on the AMC
module front panel to the extended position to unlock the module from the
FortiGate-5001A board.
Gently pull the latch to remove the module.
With the FortiGate-5001A left (top) handle fully open, install a replacement AMC
module or an AMC slot filler panel into the opening in the FortiGate-5001A front
panel.
This section describes the following troubleshooting topics:
•
FortiGate-5001A does not start up
•
FortiGate-5001A status LED is flashing during system operation
•
FortiGate AMC modules not detected by FortiGate-5001A board
Shelf manager or firmware problems may prevent a FortiGate-5001A board from
starting up correctly.
Chassis with a shelf manager: no communication with shelf
manager
If the FortiGate-5001A board is receiving power and the handles are fully closed
and the FortiGate-5001A still does not start up, the problem could be that the
FortiGate-5001A cannot communicate with the chassis shelf manager. This
problem can only occur in an ATCA chassis that contains a shelf manager (such
as the FortiGate-5140 and FortiGate-5050).
To correct this problem power down and then restart the chassis. If you are
operating a FortiGate-5000 series chassis you can power down and then restart
the chassis without removing FortiGate-5000 series components.
All chassis: Firmware problem
If the FortiGate-5001A board is receiving power and the handles are fully closed,
and you have restarted the chassis and the FortiGate-5001A still does not start
up, the problem could be with FortiOS. Connect to the FortiGate-5001A console
and try cycling the power to the board. If the BIOS starts up, interrupt the BIOS
startup and install a new firmware image. For details about installing a new
firmware image in this way, see the
FortiUSB
Guide.
If this does not solve the problem, contact Fortinet Technical Support.
FortiGate-5000 Series Firmware and
Troubleshooting
23
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