Resetting A Fortimail Board; Troubleshooting; Fortimail System Does Not Start Up; Fortimail Status Led Is Flashing During System Operation - Fortinet FortiMail-100 Install Manual

FortiMail-5001A hardware installation

Resetting a FortiMail board

Troubleshooting

FortiMail system does not start up

Chassis with a shelf manager: no communication with shelf manager
All chassis: firmware problem

FortiMail status LED is flashing during system operation

FortiMail™ Secure Messaging PlatformVersion 4.0 Patch 1Install Guide
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You must eject the FortiMail board from the chassis slot to cycle the power and reset the
board. See "Removing a FortiMail board" on page 59
FortiMail board from a chassis.
This section describes the following troubleshooting topics:
• FortiMail system does not start up
• FortiMail status LED is flashing during system operation
Shelf manager or firmware problems may prevent a FortiMail board from starting up
correctly.
If the FortiMail board is receiving power and the handles are fully closed and the FortiMail
still does not start up, the problem could be that the FortiMail cannot communicate with the
chassis shelf manager. This problem can only occur in an ATCA chassis that contains a
shelf manager (such as the FortiGate-5140 and FortiGate-5050).
To correct this problem power down and then restart the chassis. If you are operating a
FortiGate-5000 series chassis you can power down and then restart the chassis without
removing FortiGate-5000 series components.
If the FortiMail board is receiving power and the handles are fully closed, and you have
restarted the chassis and the FortiMail still does not start up, the problem could be with
FortiOS. Connect to the FortiMail console and try cycling the power to the board. If the
BIOS starts up, interrupt the BIOS startup and install a new firmware image. For details
about installing a new firmware image in this way, see the
and FortiUSB Guide.
If this does not solve the problem, contact Fortinet Technical Support.
Normally, the FortiMail Status LED
normally. If this LED starts flashing while the board is operating, a fault condition may
exist. At the same time the FortiMail may stop processing traffic.
To resolve the problem you can try removing and reinserting the FortiMail board in the
chassis slot. Reloading the firmware may also help.
If this does not solve the problem there may have been a hardware failure or other
problem. Contact Fortinet Technical Support for assistance.
for information about how to eject a
FortiGate-5000 Series Firmware
is off when the FortiMail board is operating
Resetting a FortiMail board
61