Troubleshooting; Fortigate-5005Fa2 Does Not Start Up - Fortinet FortiGate FortiGate-5005FA2 Security System Manual

Fortinet fortigate fortigate-5005fa2: user guide

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Hardware installation

Troubleshooting

FortiGate-5005FA2 Security System Guide

01-30000-0377-20070201

This section describes the following troubleshooting topics:

•

FortiGate-5005FA2 does not start up

Positioning of FortiGate-5005FA2 extraction levers may all prevent a

FortiGate-5005FA2 module for starting up correctly. This section describes how to

fix this problem.

All chassis: extraction levers not fully closed

If the extractions lever are damaged or positioned incorrectly the

FortiGate-5005FA2 module will not start up. Make sure the extraction levers are

correctly aligned, fully inserted and locked.

All chassis: Firmware problem

If the FortiGate-5005FA2 module is receiving power and the extraction levers are

fully closed and the FortiGate-5005FA2 still does not start up, the problem could

be with FortiOS. Connect to the FortiGate-5005FA2 console and try cycling the

power to the module. If the BIOS starts up, interrupt the BIOS startup and install a

new firmware image. For details about installing a new firmware image in this way,

see the

FortiGate-5000 Series Firmware and FortiUSB

If this does not solve the problem, contact Fortinet Technical Support.

Troubleshooting

Guide.

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