Resetting A Fortimail-5001A Board; Troubleshooting; Fortimail-5001A System Does Not Start Up; Chassis With A Shelf Manager: No Communication With Shelf Manager - Fortinet FortiMail-5001A Hardware Manual

Hardware installation

Resetting a FortiMail-5001A board

Troubleshooting

FortiMail-5001A system does not start up

Chassis with a shelf manager: no communication with shelf manager

All chassis: firmware problem

FortiMail-5001A status LED is flashing during system operation

FortiMail-5001A Hardware Guide
Version 3.0 MR5
http://docs.fortinet.com/ • Feedback
You must eject the FortiMail-5001A board from the chassis slot to cycle the power and
reset the board. See "Removing a FortiMail-5001A board" on page 15
about how to eject a FortiMail-5001A board from a chassis.
This section describes the following troubleshooting topics:
• FortiMail-5001A system does not start up
• FortiMail-5001A status LED is flashing during system operation
Shelf manager or firmware problems may prevent a FortiMail-5001A board from starting
up correctly.
If the FortiMail-5001A board is receiving power and the handles are fully closed and the
FortiMail-5001A still does not start up, the problem could be that the FortiMail-5001A
cannot communicate with the chassis shelf manager. This problem can only occur in an
ATCA chassis that contains a shelf manager (such as the FortiGate-5140 and FortiGate-
5050).
To correct this problem power down and then restart the chassis. If you are operating a
FortiGate-5000 series chassis you can power down and then restart the chassis without
removing FortiGate-5000 series components.
If the FortiMail-5001A board is receiving power and the handles are fully closed, and you
have restarted the chassis and the FortiMail-5001A still does not start up, the problem
could be with FortiOS. Connect to the FortiMail-5001A console and try cycling the power
to the board. If the BIOS starts up, interrupt the BIOS startup and install a new firmware
image. For details about installing a new firmware image in this way, see the
5000 Series Firmware and FortiUSB
If this does not solve the problem, contact Fortinet Technical Support.
Normally, the FortiMail-5001A Status LED
operating normally. If this LED starts flashing while the board is operating, a fault condition
may exist. At the same time the FortiMail-5001A may stop processing traffic.
To resolve the problem you can try removing and reinserting the FortiMail-5001A board in
the chassis slot. Reloading the firmware may also help.
If this does not solve the problem there may have been a hardware failure or other
problem. Contact Fortinet Technical Support for assistance.
Resetting a FortiMail-5001A board
Guide.
is off when the FortiMail-5001A board is
for information
FortiGate-
17