Table of Contents
Related Manuals for Altigen VRManager
Summary of Contents for Altigen VRManager
- Page 1 VRManager ™ Manual 12/2010...
- Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 3: Table Of Contents
HAPTER Installing VRManager ....... 1 Requirements ......... . 1 Pre-Setup Required for MSDE 2000 . - Page 4 VRManager Manual...
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Page 5: Hapter
Requirements Install VRManager on a different system than the one on which the MaxACD server is installed. VRManager requires the following: • VRManager License installed at the MaxACD system. (You can verify the licenses when you run MaxAdministrator by selecting License >... -
Page 6: Pre-Setup Required For Msde 2000
Pre-Setup Required for MSDE 2000 The MSDE 2000 database is installed with the VRManager Setup program. MSDE 2000 requires certain settings in order to install successfully. Before running Setup, please ensure the following. • File and print sharing must be active on your operating system. To verify: 1. - Page 7 Service and Voice Record Manager Admin. If you plan to use VRM Client at this system, also select Voice Record Manager Client. Then click Next. After installation, you can run VRManager Admin from Start > Programs > VRManager > VRM Admin. VRManager Manual...
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Page 8: Installing Vrmanager For A Client
Client or Voice Record Manager Admin. If you install VR Admin on a client system, some Browse buttons will not appear. After installation, you can run VRManager Client from Start > Programs > VRManager > VRM Admin or VRM Client. Note: If VRManager is run behind a firewall, open TCP port 10040. -
Page 9: Hapter
H A P T E R Using VRManager Admin To run VRManager Admin: Choose Start > Programs > VRManager > VRM Admin. The VRM Admin Login dialog box opens. Enter the VRM Server IP address or server name and Password. -
Page 10: User Page
User Page The VRM User page displays the User List for VRManager clients and shows the workgroups, extensions, and systems that the user can query. From this page, an administrator can add, edit, and delete users; limit their queries to certain workgroups, extensions, and systems; change user passwords;... -
Page 11: Editing A User
In the New User dialog box, enter a User Name, Password and Password Confirmation. (The account name is NOT case-sensitive. For example, VRManager does not differentiate between the name “John” and “john” in a user account name.) Click OK. The new user is displayed in the User List field. -
Page 12: Changing The Admin Password
Changing the Admin Password To change the VRM Admin password: Click the Change Admin Password button. The Change Admin Password dialog box opens. Enter the information in the Old Password, New Password and Confirm Password fields. Click OK. 8 VRManager Manual... - Page 13 MaxACD server, and saves them into the primary storage directory in the .wav format you select here (G.723.1, GSM, PCM). Note: The Browse button is not available if VRM Admin is running on a different server than VRM Service. VRManager Manual...
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Page 14: Storage Page
Schedule - for detailed settings, click the Details button. In the Details dialog box, use the drop-down list to select the Schedule Task (Daily/Weekly/Monthly), use the up/down arrows to select the Start Time and to define the Daily Schedule (every x days), 10 VRManager Manual... - Page 15 You can add new multiple schedules, then modify them. • Backup Storage - enter the location for the backup storage, or use the Update button to select a new location. If you click the Update button, the following dialog box opens: VRManager Manual...
- Page 16 The user must have full privilege to read/write to the shared and local folders. Also, VRManager supports backup to DVD/RW; simply enter the path for the DVD/RW location.
- Page 17 • Send daily report by mail - if you check this option, VRM will send a report When there is a warning or error or Always. Use the Mail Configuration button to configure the recipient’s email address. Use the Test button to send a test email. Click Apply or OK when finished. VRManager Manual...
- Page 18 MaxACD Page The MaxACD page displays the MaxACD servers and centralized recording directories that VRManager will access. Here, administrators can add or delete MaxACD servers, and specify the centralized recording directory for the specified MaxACD server. 14 VRManager Manual...
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Page 19: Adding Servers
After adding a new server, VRM Service immediately checks the MaxACD server for the VRManager License. The newly added server is displayed in the MaxACD Server List field. Note: VRManager starts converting all voice recording data as soon as the MaxACD server information is added to the MaxACD Server List. -
Page 20: Changing The Centralized Recording Directory
Changing the Centralized Recording Directory To edit a MaxACD server’s location for the centralized recording directory, highlight the MaxACD server in the server list, then input the new location in the Centralized Recording Directory field. 16 VRManager Manual... -
Page 21: Hapter
H A P T E R Using VRManager Client To run VRManager Client: Choose Start > Programs > VRManager > VRM Client. A Login dialog box opens Enter the VRM Server IP address or server name, User name and Password. -
Page 22: Vrm Client Main Window
Using the menus, you can perform the following functions: • File – Save As, Export to File, Change Password, Exit • Edit – Search, Play, Display Column, Option • Report – Generate report • Help – VRM Client version information 18 VRManager Manual... -
Page 23: File Menu
To save a file, click on a voice record in the main window to highlight it, and click the Save As button. OR, right-click on a voice record, and select Save As. OR, click on a voice record to highlight it, and choose File > Save As from the main menu. VRManager Manual... -
Page 24: Export To File
Choose File > Change Password from the main menu. In the Change User Password dialog box, enter the necessary information in the Old Password, New Password and Confirm Password fields, then click OK. The new password applies at the next log in. 20 VRManager Manual... -
Page 25: Edit Menu
• The date/time format is the same as the system format of the operating system. • Typing “OR” in upper case in the edit box means “or.” • Typing “AND” in upper case in the edit box means “and.” • To leave out a condition, leave the edit box empty. VRManager Manual... -
Page 26: Playing Voice Records
Edit > Play from the main menu. Note: Deleted voice files are not played. Displaying Columns You can select which columns you want displayed in the main view window. These are the column headers you can select from: • ID 22 VRManager Manual... - Page 27 Use the arrow keys (< or >) to move a field from one list to the other. You can use the << or >> buttons to move the entire group of fields from one list to the other. Click OK when finished. VRManager Manual...
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Page 28: Sorting
VRM client plays the selected file using a media player defined by the user. If the media player is not defined, VRManager does not play the file, and instead opens the Media Player Location dialog box so you can assign a media player. - Page 29 • Group by Day (Daily Summary)—formats report based on date period summary for each day. Click OK. VRM Client generates a separate Report window displaying the selected report parameters. From there, you can select Print Setup, Preview, Print, or Export (as a tab-separated text file). VRManager Manual...
- Page 30 VRM Client Main Window 26 VRManager Manual...
- Page 31 15 admin password, changing 8 automatic delete record without MaxACD page 14 backup 10 media player, assigning 24 backup 4, 12 NAT and VRManager 4 location 4, 12 schedule 10 storage 11 password changing admin 8 changing client 20...
- Page 32 9 storage page 10 user page 6 VRM Client edit menu 21 file menu 19 generating reports 24 login 17 VRManager configuring 5 installing 1 license 2 requirements 1 VRManager Admin using 5 VRManager Client using 17 VRManager Manual...