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• Group by Agent Extension - enter the extension in the Callee ID
field.
• Group by Workgroup - enter the workgroup number in the
Workgroup field.
• Group by DNIS - enter the DNIS number in the DNIS field.
• Group by Day (Daily Summary) - formats report based on date
period summary for each day.
4.
Click OK.
5.
VRM Client generates a separate Report window displaying the
selected report parameters. From there, you can select Print Setup,
Preview, Print, or Export (as a tab-separated text file).
Figure 12. Report Results
28 VRManager
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