Altigen MaxSupervisor Manual page 33

Listening In
When you listen in to a call, you cannot be heard.
To listen in to a call
1. On the Agent State tab, click to select an agent connected to an
incoming workgroup call.
2. Click the Listen button
by phone or headset.
Alternatively, using the handset, press # 59 + <agent extension> +
<workgroup password> + 1.
3. When you are finished monitoring, click the Stop button at the bottom
of the tab.
The Stop button becomes available on the tab after you click Listen.
Barging In
You can barge into a workgroup agent call and enter the conversation in
progress.
To barge in to a call
1. On the Agent State tab, click to select an agent connected to an
incoming workgroup call.
2. Click the Barge In button
to the agent and caller through the handset.
Alternatively, using the handset, press # 59 + <agent extension> +
<workgroup password> + 2.
3. To exit the call, click the Stop button at the bottom of the tab.
The Stop button becomes available on the tab after you click Barge
In.
Coaching
You can coach a workgroup agent, telling the agent what to say, without
the caller hearing you.
to ring your extension, then listen in
to ring your extension, then speak
MaxSupervisor Manual 29