Table of Contents
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The top section displays the SuperQ Workgroup Queue Status. The
second section displays Local Workgroup Status. The third section
displays SuperQ Statistics. The bottom section displays Call Log View
Status.
Window Button
Use the Window button to select how to view the SuperQ display window:
Tile Horizontally, Tile Vertically or Cascade. You can also use the
button to change the SuperQ Monitor password or exit SuperQ Monitor.
SuperQ Status
The SuperQ Status window displays the following fields for each SuperQ:
ID, Server, Caller ID, Caller Name, DNIS, Queue Time and Caller
Priority.
Local Workgroup Status
The Workgroup Status window displays—for each workgroup—real
time workgroup activity and performance, workgroup performance since
midnight, and a summary of workgroup data. The statistics displayed are
for workgroup calls only.
These statistics are reset every night at midnight.
Most of the statistics are self-explanatory, but you may want to note the
following:
36 AltiGen SuperQ Manual
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