Summary Table - Altigen SuperQ Manual

Is a java-based application designed to queue and distribute calls for call centers with workgroups located in different geographic locations or across multiple maxcs acm systems
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Summary Table

SuperQ summary information is saved every 15 minutes in the following
format:
Field Name
SuperQNum
OutQDate
OutQDaytime
OutQWeekday
CallInQueue
LongestQueueTime
AvgQueueTime
Field Type Memo
integer
SuperQ workgroup Number
integer
Date of quitting queue
integer
Time of quitting queue
integer
Day of quitting queue
integer
Number of calls in queue
integer
Longest waiting time
integer
Average waiting time
AltiGen SuperQ Manual
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