Adding A Maxcs Server To Superq - Altigen SuperQ Manual

Is a java-based application designed to queue and distribute calls for call centers with workgroups located in different geographic locations or across multiple maxcs acm systems
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Adding a MAXCS Server to SuperQ

To add a MAXCS server to a SuperQ:
1.
Select a SuperQ from the SuperQ List, then click the Add button at
the bottom of the pane, or right-click on the blank space of the SuperQ
List pane and click Add.
2.
In the Add Server dialog box, enter the Server Name, IP Address,
Maximum In-use IP Channels, and use the drop-down box to select
the local Time Zone for this MAXCS server.
Note: Maximum In-use IP Channels is the maximum number of
VoIP trunks that can be used simultaneously in this server (due
to network bandwidth considerations). "In use" includes all
calls, not only the calls distributed by SuperQ.
If not enough VoIP trunks are available, calls will not be
dispatched from SuperQ to that server.
3.
Click OK.
4.
Repeat steps to add additional MAXCS servers to the SuperQ.
Use the Edit or Delete buttons to modify or delete a server.
Once added, the MAXCS server appears in the server list displayed in the
right pane.
12 AltiGen SuperQ Manual

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