Table Of Contents - Altigen SuperQ Manual

Is a java-based application designed to queue and distribute calls for call centers with workgroups located in different geographic locations or across multiple maxcs acm systems

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Manual (44 pages)

Table Of Contents

Table of Contents

Contents

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About AltiGen SuperQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Important WAN Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . 2

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Installing SuperQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

For SuperQ Server Administration . . . . . . . . . . . . . . . . . . . . . . . . . 5

Additional Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SuperQ Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

For SuperQ Manager and SuperQ Monitor Clients . . . . . . . . . . . . . 6

Application Extension Configuration . . . . . . . . . . . . . . . . . . . . . . . 7

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Using AltiGen SuperQ Manager . . . . . . . . . . . . . . . . . . . . . . . 9

Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adding a SuperQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adding a MAXCS Server to SuperQ . . . . . . . . . . . . . . . . . . . . . 12

Workgroup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Adding a Workgroup to SuperQ. . . . . . . . . . . . . . . . . . . . . . . . . 13

Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Queue Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Quit Queue Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CDR Backup Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

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Running SuperQ Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

AltiGen SuperQ Manual

Table of Contents

Table Of Contents - Altigen SuperQ Manual

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