Toolbar; Network Configuration; Adding A Superq - Altigen SuperQ Manual

Is a java-based application designed to queue and distribute calls for call centers with workgroups located in different geographic locations or across multiple maxcs acm systems
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Using AltiGen SuperQ Manager, the administrator can set up AltiGen
SuperQ routing rules, add and delete workgroups, and start and stop
AltiGen SuperQ.

Toolbar

The toolbar contains buttons to access SuperQ functions.
Start and stop
SuperQ
Change the SuperQ
manager password

Network Configuration

Adding a SuperQ

To add a SuperQ:
1.
Click the Add button in the SuperQ list pane, or right-click on the pane
and select Add.
2.
In the Add SuperQ dialog box, enter the Name, Application
Extension Number and Password for the SuperQ. Select the Auto
start when service restarted option to have the SuperQ start
automatically the next time the AltiGen SuperQ Service is restarted.
Important:
The password used here must be the same application
extension password used for all systems
.
10 AltiGen SuperQ Manual
Set CDR backup log
to every x months
Open SuperQ
Report window
Get
version
info

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