Panasonic KX-VC300 User Manual page 36

Troubleshooting
Message
XXXXXXXX
Note
•
An error code
(containing
alphanumeric
characters) is
displayed in
"XXXXXXXX".
Service will expire soon!
Please purchase and register
new Registration Key Card to
avoid interruption of NAT
Traversal Service. Expiration
date could be checked at
Enhancement screen.
Service expired! Please
purchase and register new
Registration Key Card to
activate NAT Traversal
Service.
36 NAT Traversal Service User's Guide
•
The router or the LAN cable is not connected correctly to the unit, and
therefore you cannot make a video conference call. The following table
explains the error codes:
Error Code
01000003
01000006
01000007
05000008
0700000b
05000009
0600000a
→
Check that the router and/or LAN cable are correctly connected to the
unit. (Directly connect the router to the unit and check operation. Also
try replacing the LAN cable, and then check operation.) If the devices
are connected correctly, the router's settings may be incorrect, or the
unit may be malfunctioning. Contact your dealer.
Note
•
When transmission between the unit and the router is interrupted
because the LAN cable is connected incorrectly, it may take up to
10 minutes before the Terminal ID is displayed and video
conference calls can be made after reconnecting the LAN cable.
•
Your service period may have passed 3 months.
→
Purchase a new Activation Key Card, and extend the service period
(Page 31).
•
The service period has expired.
→
If within 6 months since expiration:
Purchase a new Activation Key Card, and extend the service period
(Page 31).
→
If 6 months or more since expiration:
Purchase a new Activation Key Card, and then acquire a new
Registration Key, and re-register to the unit (Page 7, Page 11).
Note
•
To determine whether it has been more than 6 months since the
service period expired, see "Confirming the Service Period".
Cause and Solution
Explanation
The DHCP lease expired.
There was a change due to an extension
of the DHCP lease.
The DHCP network information is invalid.
Registration to the SIP server failed.
TCP connection was lost in NAT
Traversal Mode.
TCP connection was lost in NAT
Traversal Mode.
Document Version 2012-03