Troubleshooting; Registration Page Of Kx-Vc Series Nat Traversal Service - Panasonic KX-VC300 User Manual

Troubleshooting

Troubleshooting
When a problem occurs, first check the items below. If the problem is still not resolved, contact your dealer.

Registration Page of KX-VC Series NAT Traversal Service

Basic Operation
Problem
The language displayed on
the screen is a foreign
language.
I cannot log in to the device
application screen.
If These Messages Appear
Message
Invalid Activation Key
entered.
Activation Key already
registered.
This Trial licence already
registered.
34 NAT Traversal Service User's Guide
•
The language setting is incorrect.
→
In the upper right of the login screen, select your preferred language
from the drop-down list (Page 8).
•
The characters displayed in the image were not entered correctly.
→
Check that the capitalization of characters is correct, and then try
entering them again.
→
Check that you have not entered any unused characters, and then try
entering them again. The following characters are not used.
–
Uppercase letters: I O
–
Lowercase letters: c i j l o s u v w x z
•
The Activation Key No. or the Registration ID you entered is incorrect.
→
Check the information written on the Activation Key Card or the
Activation Key Sheet to ensure it is entered correctly.
•
The Activation Key No. and Registration ID you entered is already in
use by another HD Visual Communication Unit.
•
You entered an Activation Key No. and Registration ID that have been
used for registration in the past.
→
Enter the information written on an Activation Key Card or Activation
Key Sheet that has not been used yet. If the message still appears,
contact your dealer.
•
You are trying to use a different Activation Key Sheet after completing
registration using the included Activation Key Sheet.
→
Do not use an Activation Key Sheet other than the one included with
the product.
Cause and Solution
Cause and Solution
Document Version 2012-03