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TROUBLESHOOTING
Check the following troubleshooting list before requesting service as many problems can be fixed by the user. If you
are unable to solve the problem by checking the list, turn off the power switch, and unplug the power cord.
Problems related to the copy function are described below. For problems related to general use of the machine, see
page 2-23.
Problem
Machine does not
Is the [START] key indicator off?
operate.
Copies are too dark
Is the original image too dark or too light?
or too light.
Is the exposure mode set to "AUTO"?
An appropriate exposure mode for the
original has not been selected.
Text is not clear on a
An appropriate exposure mode for the
copy.
original has not been selected.
Smudges appear on
Document glass or document cover dirty?
copies.
Black lines appear on copies when the
automatic document feeder is used.
Original smudged or blotchy?
Image cannot be
Is the auto paper select or auto image
rotated.
function selected?
Part
of
original
Is the original positioned correctly?
image is not copied.
Is the copy ratio proper for the original and
paper sizes?
Blank copies
Is the original placed correctly?
Order
of
copies
Is the order of originals correct?
incorrect
Job
cancellation
Is a message requesting cancellation of job
needed
displayed?
Check
Solution
This indicates that the machine is warming
up (warming up lasts no more than 80
seconds after the power switch is turned on).
Copying is not possible during this time. Wait
until the [START] key light illuminates.
Select an appropriate exposure mode for the
original being copied and adjust the copy
exposure. (See page 4-14.)
The exposure level for "AUTO" can be
adjusted using the "Exposure adjustment"
key operator program. Contact your key
operator. (See page 14 of the key operator's
guide.)
Change the exposure mode to "AUTO" or
manually select an appropriate resolution
setting. (See page 4-14.)
Change the exposure mode to "TEXT". (See
page 4-14.)
Clean regularly. (See page 6-2.)
Clean the original scanning area. (See page
6-2.)
Use a clean original.
Rotation copy functions only if the machine
is either in the auto paper select mode or in
the auto image mode. (See page 4-15.)
Set the original properly. (See page 4-3.)
Use the auto image function to select the
appropriate copy ratio based on the original
and copy sizes. (See page 4-15.)
When using the document glass, place the
original face down.
When using the automatic document feeder,
place original face down. (See page 4-3.)
When using the document glass, place the
originals from the first page one sheet at a
time.
When using the automatic document feeder,
place the originals with the first page down.
Press the [CA] key to cancel the current job.
6
6-3
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Table of Contents
Troubleshooting
