Pulling A Support Ticket - HP StoreOnce B6000 Series User Manual

cd repository (the full path is /jail/repository)
put D2D_Master <revision_info>.rpm
exit sftp
Example 2: (using a Windows sftp client)
Ensure the File Protocol is set to SFTP, not SCP.
Login to the Management VIF as Admin.
Copy D2D_Master <revision_info>.rfm to repository.
Run the CLI software update commands
On the active node enter the following CLI commands:
system show repository which should list out the rpm file you copied over
system load package D2D_Master<D2D_Master2D_Master>.rpm which will
distribute the package across all nodes it can communicate with and unpack them (into/stage/
packages)
system show packages which will show you the packages staged ready for update
system update packages which will begin the process across all nodes to upgrade and
reboot the nodes
After the nodes reboot
Wait for the reboots to occur, and access returns to the Management VIF.
NOTE: Depending upon the updates, this could take 30 minutes or longer. If you do not have a
console connected, you will not have any feedback reported over the Management VIF during this
time.
Once access returns to the Management VIF, check that the process has completed successfully,
as follows:
From the CLI: Use system show packages to check that all packages are now Installed.
You should see this line in the output of system show packages:
nl
D2D_Master <revision> installed
From the GUI: Check on the B6200 StoreOnce screen, to ensure that the software revision
number has updated
Take a support ticket and look at the file Update_pkg_<date>_<time>, stored for each
node on <node>\ manageability\updatemanager\. Ensure that there are no ERROR
messages within the file.

Pulling a Support Ticket

A support ticket is a snapshot in time of the StoreOnce product, showing the configuration, status
and health of the product, as well as historical events for use with troubleshooting the product. It
is also called "a collect".
It also contains lower level tracelogs for the use of HP engineers.
It can be manually collected by the customer in two ways from the Management Console Web:
From the GUI (Admin and Operator user)
From the CLI (Admin user only)
NOTE: If a kernel crash occurs, an automatic ticket will be generated. A ticket will be produced
with the filename: tkt_<datestamp>_<crashed nodename>.zip
Pulling a Support Ticket 129