Printer Is Printing Solid Black Pages - Lexmark MX710 User Manual

Troubleshooting
Action
Step 1
a
Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b
Resend the print job.
Is the print still skewed?
Step 2
a
Check if you are printing on a paper that is supported by the tray.
b
Resend the print job.
Is the print still skewed?

Printer is printing solid black pages

Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Yes No
Go to step 2. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Go to step 2. The problem is solved.
Contact customer The problem is solved.
support.
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