Ibm Helpware Support And Services; Before You Call For Service; Printed Documentation; Online Documentation - Lenovo Aptiva Product Manual

Aptiva S Series 1G Product Guide
 
IBM HelpWare
IBM
HelpWare
services are available from IBM whenever you need help, for as long as you
own your IBM Aptiva Personal Computer. They include a variety of services, options, and
solutions. When your warranty period expires, HelpWare services are available for purchase.
There are two ways to get help quickly from IBM:


On the World Wide Web. Refer to "Using Electronic Services" for the address of your
country- or region-specific IBM Aptiva Support Web page.


By Telephone. Refer to "Getting Help by Telephone" for information about HelpWare
telephone services.

Before You Call for Service

Many computer problems can be solved without outside assistance, by using the online help or by
looking in the online or printed documentation that comes with your computer or software.
Following are some methods you can use the solve problems yourself.

Printed Documentation

The documentation that comes with your computer contains information about how to troubleshoot
hardware and software problems. When you know the nature of the problem, you can follow the
instructions in "Troubleshooting." Match the description or error codes with your question, and
follow the instructions to solve the problem.

Online Documentation

Your computer also comes with online documentation, such as Help and README files installed
on you hard disk, which you can use to solve problems.
Help Files
The operating system and most preinstalled programs on your computer contain online help files.
Most help files contain information about solving problems and preventing future problems.
README Files
Most operating systems and software programs also come with a file named README.TXT. This
is a text file that contains important information about the program. You can read README.TXT
files by opening them in any text file editor on your computer. If an Aptiva README file is
provided, it is named APTIVA.TXT.

Software

Your computer comes with several software programs to help you solve problems or find answers
to your questions.
Diagnostics Programs Provided with Your Computer
Your computer comes with a set of diagnostic programs to help you identify computer problems:
PC-Doctor for Windows and IBM Enhanced Diagnostics.
12
 
Support and Services