Lenovo Aptiva Product Manual page 16

Aptiva S Series 1G Product Guide
By doing the following items, you will help the ICM PC HelpCenter technical-support
representative handle your call, and you will help reduce the amount of time it takes to diagnose
problems and answer your questions.
If possible, run both the DOS version and Windows version of PC-Doctor diagnostics. Save and
print the log files created by both the DOS and Windows versions of diagnostics so that you can
provide these to the technical-support representative. (The log file created in the Windows version
is automatically saved in C:PCDR\DETAILED.TXT.) For information about how to use the PC-
Doctor diagnostics, refer to "Troubleshooting."
When you call the IBM HelpCenter, you will be required to provide the following information:


Name


Address


Telephone number


Machine type, model, and serial number (found on a decal on the back of the system unit).


Registration number (when you receive one)


Date of purchase


A description of the problem


The exact working of any error messages


Hardware and software configuration information for your computer
If your call is not covered by 30-day "Up and Running" support or by your IBM warranty, you
might be required to provide a major credit-card number for support. You will not be billed if it is
determined that your call is covered under "Up and Running" support or by your IBM warranty.
Please be at your computer when you call.
Country or region
Australia
Austria
Belgium (Dutch)
Belgium (French)
Canada
U.S.A. and Puerto
Rico
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
16
Phone number Hours of operation
9 a.m. to p p.m. (EST - Australia), 365 days a year
13-14-26
10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET Monday - Friday
1 546 325 102
9 a.m. to 9 p.m. CET Monday - Friday
02-714-3504
9 a.m. to 9 p.m. CET Monday - Friday
02-714-3503
24 hours a day, 7 days a week (excluding holidays)
1-800-565-3344
24 hours a day, 365 days a year (response times may vary)
1-919-517-2800
9 a.m. to 9 p.m. CET Monday - Friday; 10 a.m. to 7 a.m. CET
3525-6904
Saturday
8 a.m. to 8 p.m. CET Monday - Friday
(09) 2294 3004
9 a.m. to 9 p.m. CET Monday - Friday
01-6932-4004
10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET Monday - Friday
069-6654-9004
9 a.m. to 9 p.m. GMT Monday - Friday
01-8159208
10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET Monday - Friday
02-4827-7003
9 a.m. to 9 p.m. CET Monday - Friday
298-977-5058
9 a.m. to 9 p.m. CET Monday - Friday
020-504-0530