Lenovo Aptiva Product Manual page 18

Aptiva S Series 1G Product Guide
Country
United States
United States
Canada
Flat Rate
You can call the IBM PC HelpCenter technical-support center to purchase support for a single
incident or multiple incidents (in Canada, call 1-800-565-3344). The flat-rate option is not
available in Australia or New Zealand.
Single Incident
The single-incident option allows you to pay a flat fee for each individual problem you need to
resolve.
Multiple-incident Packs
With multiple-incident packs, you can purchase a block of problem resolutions at a discount from
the single-incident price. Each pack expires one year from the date of purchase. The following
multiple-incident packs are available:


3-incident pack


5-incident pack (Australia and New Zealand only)


10-incident pack
In most countries, all available options are payable by credit card only. In Australia, all options
are payable by credit card, cheque, or money order.
An incident is a request for telephone assistance about a single question or problem. An incident
can involve multiple conversations or actions that might include (but are not limited to):


Your initial request


Research by IBM


A call back from IBM to you
Requests for assistance on multiple questions or problems will be considered as multiple incidents.
18
Hours of operation
Phone number
Monday - Friday, 9 a.m. to 9
For installing and
p.m. Eastern Time
configuring in-
warranty IBM
Aptiva products: 1-
900-555-HELP
(4357)
Monday - Friday, 9 a.m. to 9
For using
p.m. Eastern Time
application
software and for
out-of-warranty
IBM products: 1-
900-555-CLUB
(2582)
24 hours a day
1-900-565-9988
Cost
$2.99 (U.S. currency) per
minute beginning after the first
minute
$2.99 (U.S. currency) per
minute beginning after the first
minute
$3.50 (Canadian currency) per
minute