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Troubleshooting
Check the following before requesting repair.
Contact a dealer if a problem cannot be solved even after checking and trying the solution or if a problem is not described below,
or when having a problem with installations.
Symptom
Power is not turned on.
The error indicator lights
orange.
The recorder stops because
of the thermal error.
No image from the camera is
displayed on Monitor 1 and
Monitor 2.
Displayed images do not fit
in the screen.
The login window is not dis-
played even by pressing the
button on the recorder.
Check item/Remedy
• Is the power plug connected to the AC outlet firmly?
Confirm the cable is firmly connected.
• Is the power cord (provided with this product) connected to the
power inlet of the recorder firmly?
Check if it is connected firmly.
• The fan is not functioning because of the malfunction.
Refer to the dealer.
• Check if the ventilation openings on the front cover and the
cooling fan on the rear panel.
• Temperature inside the recorder is too high/low.
Use the recorder at appropriate ambient temperatures.
• When the error indicator lights orange, temperature inside the
recorder may be too high.
Check whether dust is collected around the ventilation open-
ings or not.
• Is the lens cap removed from the camera?
Check if the lens cap is removed from the camera.
• Is the power of the camera or the connected device on?
Check whether the power of them is turned on.
• Are the cables connected correctly?
Confirm the cables are firmly connected.
• Are the brightness and the contrast of the monitor adjusted
correctly?
Check the settings.
• Is the user level of the current login user allowed to display
images from the camera?
Check the user level of the current login user.
• It may be caused by variation of the display area of the moni-
tor. This is not malfunction.
• Is there any user who is operating from the system controller?
Check if no user is operating the recorder from the system
controller.
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