Set-Up The Logger And Watchdog Services; Activate External Cdr Logging In Altiware; Verify Sql Logging Activity; Sql Backup And Maintenance - Altigen Altiware Open Edition 4.0 Reporting Manual

Call detail reporting guide

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4.3 Set-up the Logger and WatchDog Services

After re-booting the SQL server, you need to verify the following services:

Logger Server service is started, type is "Manual".

Logger Watchdog service is started. Startup type is "Automatic." The Watchdog service will check the

status of the logger service every 15 minutes. If it detects that the logger service is not functioning, it will

try to start the logger service automatically.

1) Do not do this step before the external logger in SQL is ready to receive data).

2) Go to System Configuration = Call Reports to check "Enable External Log".

3) Enter the IP address of SQL server and click on the apply button. You don't need to change the buffer

size. Default 500 records means that the system will buffer 500 calls in memory, totaling about

500KB. Typically 500 should be good enough to accommodate most situations, unless you have a

very busy LAN/Network connection between AltiServ and SQL Server.

1) Make several connected outbound calls.

2) Open Query Analyzer form SQL7.

Type a query script "select" from "CallINNFO" which will query against the CallInfo table. You

should see the CDR records show up in the query results window.

AltiGen does not provide any SQL backup and restore utilities. We strongly recommend that you use the

SQL Backup and Maintenance utility to perform daily backup and maintenance jobs; and use the restore

utility to restore tables to the database. If you need to reconstruct the SQL server, run External Logger

Setup to create an empty calldb database before restoring the tables.

-- Call Detail Reporting Guide -- September 2000 -- Page 10 --

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