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Reporting fields
APPLICATION
VIEW
Number of incoming
calls routed by specific
AutoAttendantName
Average Talk-Time and
Average of a User-
Defined Data item by
Agent
Number of VM
messages left as a
result of queuing or AA
Average Duration of
VM messages
Reporting Fields
OUTBOUND TRUNK
GROUP VIEW
Total Number of
outbound calls
Number of outbound
calls by routelist
number
-- Call Detail Reporting Guide -- September 2000 -- Page 27 --
CDR Fields Used
Count all call records
where:
StartTime
TrunkDirection=2
AutoAtdnName = X
Where X is a name
entered by user for
search.
StartTime
TrunkDirection=2
Party1WGHandleDurati
on
UserData(parsed
field=x)
By Party1Number
where:
X is the field position
provided by the report
user for fields within
UserData(a comma
delimited string) and
where the field must be
numeric.
StartTime
TrunkDirection=4
StartTime
TrunkDirection=4
By route #
Where route # can be
one of :
TrunkRoute
TrunkOverflow Route1
TrunkOverflow Route2
Using the last number
found in this list, top to
bottom search.
Description
Data directed routing (DDR) is an
option in an autoattendant menu.
The fact that a call would be routed
by DDR would be contained in the
User-Defined Data in the CDR
record.
1.
Suppose the customer tracks
revenue per call. AltiGen
allows the customer to place
how much revenue was
generated by a call into the
CDR record before it is written
to the database. This wrapup
information is placed in the
customer defined area called
the User defined Data field of
CDR.
2.
Suppose I wanted to show the
average talk time of Mary and
John verses the average
revenue they collected over all
calls that day.
This would be the average talk-
time by revenue (a User-defined
data item).
Voice mail (VM)
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