Altigen Altiware Open Edition 4.0 Reporting Manual page 34

12.0 Inbound Call View – WorkGroup
Date: 07/17/2000 - 24 Hour Period
WG Number: __________ user entered ('All' an option)
Total. Queued ExitQ Handled Transfer
WG Number 1
WG Number 2
WG Number 3
*
*
*
WG Number N xxxx xxxx
13.0 AutoAttendant View
Date: 07/17/2000 - 24 Hour Period
AA Table Name # Calls Ave AA Duration #Exit VM
AA Name1 xxxx
AA Name2
AA Name3
*
*
*
AA NameN
14.0 Agent View Within Work Group
Date: 07/17/2000 - 24 Hour Period
For WorkGroup XX: User entered
Agent Total. HandledWG Transfer'd RNA Outbound InWG Talk WrapUp Outb
Ext xxxx xxxx
Ext xxxx xxxx
Ext
*
*
Ext xxxx xxxx
Graphic: Scores by Extension : Bar Graph, Horizontal, Descending Order of Score value
-- Call Detail Reporting Guide -- September 2000 -- Page 34 --
Number
xxxx xxxx xxxx xxxx
xxxx xxxx xxxx xxxx
xxxx xxxx
00:00
Number of Calls
xxxx xxxx
xxxx xxxx
xxxx xxxx
Total Queue Talk Wrap-Up
xxxx 00:00 00:00 00:00 00:00
xxxx 00:00 00:00 00:00 00:00
xxxx 00:00 00:00 00:00 00:00
#Disconnect #WG #EXT
xxxx xxxx
Average Duration
xxxx 00:00 00:00 00:00
xxxx 00:00 00:00 00:00
xxxx 00:00 00:00 00:00
Average Duration .
xxxx xxxx
. Score
00:00 xxxx
00:00 xxxx
00:00 xxxx