Altigen Altiware Open Edition 4.0 Reporting Manual page 30

3. ShortCall View
Date: 07/17/2000 - 24 Hour Period
Trunk Number (PAD)
"0102"
"0103"
*
*
*
0204
0403
" 0000"
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Issues: "0000" trunk pad is a problem for some reporting software --
Incoming calls can be declared early abandoned calls if the call duration is <2 secs.
Outgoing calls can be declared "early abandoned or short-duration" calls for the same duration.
Short calls can represent caller indecision or bad trunk ports (PBX or Central Office).
4. Out Call Route View
Date: 07/17/2000 - 24 Hour Period
Route Table Name
Sprint 1
MCI
*
*
*
North Campus
South Campus
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-- Call Detail Reporting Guide -- September 2000 -- Page 30 --
Incoming Early Abandon
235 5
106 7
0 0
23 0
Number Calls Ave. Call Duration
235
106
5
23
Outgoing Short Duration
104
98
38
0
Number Overflowed
5 104
7 98
0 0
0 4
3
1
5
0