Altigen Altiware Open Edition 4.0 Reporting Manual page 6

Area Codes - Outbound
Tenant OutCalls
Account Code OutCalls
AutoAttendant View
Agent SignOn
Carriers
Routes
Number of Calls Received - ANI
Number of Calls Received – DNIS
Number of Calls Received - Extension#
Advanced Reports
Inbound Calls by
Inbound Calls by
Inbound Calls by
Agent View within
Agent View
WorkGroup Service View
Web Calls
VoiceMail Spillover View
For example, the following reports are a) show trunk usage, and b) show the performance of service agents.
Inbound Trunk Type View
00:00 – 00:15
00:15 – 00:30
00:30 – 00:45
00:45 – 01:00 am
01:00 – 01:15
*
23:34 – 00:00 pm
Total Calls
Agent View Within Work Group
Date: 07/17/2000 - 24 Hour Period
For WorkGroup XX: User entered
Agent Total. HandledWG Transfer'd RNA Outbound InWG Talk WrapUp Outb
Ext xxxx xxxx
Ext xxxx xxxx
Ext
*
Ext xxxx xxxx
-- Call Detail Reporting Guide -- September 2000 -- Page 6 --
Time
DNIS
WorkGroup
WorkGroup
Date: 07/17/2000 - 24 Hour Period : Number of Calls by Quarter Hour
Analog T1
xxxx xxxx
xxxx xxxx
xxxx xxxx
xxxx xxxx
xxxx xxxx
xxxx xxxx
100 1000
Number of Calls
xxxx xxxx
xxxx xxxx
xxxx xxxx
PRI
xxxx
xxxx
xxxx
xxxx
xxxx
xxxx
1874
Average Duration
xxxx 00:00 00:00 00:00
xxxx 00:00 00:00 00:00
xxxx 00:00 00:00 00:00
IP Total
xxxx xxxxx
xxxx xxxxx
xxxx xxxxx
xxxx xxxxx
xxxx xxxx
xxxx xxxx
550 3524
__
00:00
00:00
00:00