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Party1WGEndServiceTime
Party1WGWaitDuration
Party1WGHandleDuration
Party1Tenant
Party1LogoffReasonCode
Party1Reserve3
Party1Reserve4
Second Answer Party definitions are similar.
Second Answering Party
Party2Reserve1
Party2Number
Party2Reserve2
Party2Type
Party2Pad
Party2WGNumber
Party2WGQueuingTime
Party2WGAnswerTime
Party2WGEndServiceTime
-- Call Detail Reporting Guide -- September 2000 -- Page 13 --
Timestamp as to when Party1
disconnects the call or trunk
disconnection is detected. If a call is
parked, this time stamp indicates
when the call is picked-up by another
extension.
Duration (in seconds) of a call in the
queuing state. The value is Party1
workgroup Answer Time –
Party1WGQueuing time
Duration (in seconds) of the time a
call has been connected to an agent
Extension's tenant name
Logoff reason code if this is an agent
logoff record.
See ExitState
Reserved
Reserved
Reserved
Extension number
Reserved
Identifies type of extension
Physical address of the extension or
trunk
Workgroup number that the call
being transferred
Timestamp as to when call entered a
queue for this workgroup number
Timestamp as to when an agent or
extension answered the call, or made
a connection to the switch to pick-up
a call
Timestamp as to when a call has
been disconnected from an incoming
or outgoing trunk.
ULONG
The timestamp is the number of
seconds off-set from June 1970 to
the present, where present
represent the time call was
transferred to another extension,
trunk, AutoAttendant, voicemail
box, or tie trunk OR simply
disconnected.
ULONG
The time in minutes: seconds that a
call was in queue AND ringing a
target connection until answered.
If a call did not queue, but the
available agent did not answer the
phone, then WaitDuration will
contain the time spent by the caller
listening to the ringing phone!
ULONG
The time in minutes: seconds that a
call was in connection with a target
device or service represented by
Party1Number.
UCHAR
A name defined in AltiWare via
(31)
AltiAdmin screens in the extension
table.
UBYTE
A number from 0-255 that was
entered by an agent using the
Center 4.0 AltiAgent client screen.
UBYTE
UBYTE
UCHAR
(16)
UCHAR
(21)
UCHAR
(21)
UBYTE
1 – Analog
2 – IP
4 – Wireless
UCHAR
(5)
UCHAR
(21)
ULONG
ULONG
ULONG
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