Emergency Reset; The Drive Will Not Accept The Cartridge (Or Ejects It Immediately) - HP EH920A - StorageWorks Ultrium 1760 Tape Drive User Manual

diagnose the problem and to upgrade the firmware. If the failure occurs regularly, contact customer
service at http://www.hp.com/support.
1.
Press and hold the Eject button on the front of the tape drive for at least 10 seconds.
2. Wait for the cartridge to be ejected. This process may take up to 10 minutes (the maximum rewind
time). It is important that you allow sufficient time for the drive to complete this process. If you
interrupt it, you may damage the media or the tape drive. The drive is then reset as though you
had turned the power off and then on again.
You may lose data if you force eject a cartridge. The tape may also become unreadable because an
EOD (End of Data) mark may not be properly written.
3.
If the cartridge is still jammed, the tape drive has failed. Contact customer service at
http://www.hp.com/support.

Emergency reset

As a last resort, if the drive has disappeared from the system and appears to have failed, it can be reset
by holding the eject button down for 20 seconds. This will allow the drive to reset its internal hardware
and potentially make it visible to a host again.
The reset process may take up to 10 minutes (the maximum rewind time) to complete.
NOTE:
This form of reset will clear the internal buffers and, therefore, lose any data in them. If the drive was
writing at the time, data may be lost and the cartridge will not have an EOD, which means that
subsequent restores are likely to fail. Discard the cartridge.

The drive will not accept the cartridge (or ejects it immediately)

The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a
cleaning cartridge, it has probably expired and should be discarded immediately. For data cartridges:
1.
Check that the drive has power (the power cable is properly connected and the Ready LED is on).
2. Check that you are using the correct media. Only use Ultrium media, (see
"Data cartridges" on page 39).
3. Make sure that you have loaded the cartridge with the correct orientation (see
"Inserting cartridges" on page 35).
4. The tape cartridge memory (CM) may be faulty. Write-protect the cartridge by sliding the switch
on the tape cartridge, see
and the data read, recover the data. Discard the faulty cartridge and save the recovered data to a
new cartridge.
5. Check for damage to your media and discard it if it is damaged.
6.
Use a new or known, good piece of media and see if it loads during a backup. If it does, the
original cartridge is faulty and should be discarded.
7. Check if another Ultrium drive of the same model will accept the cartridge. If it does, the original
drive may be faulty. Before calling customer service, please check that the tape drive is responding.
See "Troubleshooting with Library & Tape
52
Troubleshooting
"Write protecting cartridges" on page 42. If the tape can be loaded
Tools" on page 50.