Troubleshooting; When The Tape Blade Does Not Power Up; Management And Diagnostic Tools; Troubleshooting Tape Blade Operation - HP EH920A - StorageWorks Ultrium 1760 Tape Drive User Manual

9 Troubleshooting

Read this chapter for information about:
• When the tape blade does not power

• Management and Diagnostic tools

• Problems with
NOTE:
For information about troubleshooting using tape blade and tape drive LEDs, see
"Understanding LEDs" on page 31.

When the tape blade does not power up

If the tape blade does not start, use the following table to help resolve the problem:
Table 6 Troubleshooting tape blade operation
Possible reasons
• The tape blade is not installed in the
correct location for the partner server
blade.
• The partner server blade was not
restarted after the tape blade was
installed.
• The tape blade is not properly seated
in the device bay.
• No mezzanine pass-thru card
installed with a full-height server
• The c-Class enclosure firmware is at
the wrong version
• There is insufficient power or cooling
Management and Diagnostic tools
HP BladeSystem Onboard Administrator is the management and diagnostic tool for the tape blade
assembly. HP Library & Tapetools provides diagnostic and troubleshooting tools for the tape drive.
up, page 49
, page 49
cartridges, page 51
Possible solutions
Verify that the tape blade is installed adjacent to the partner
server blade. See
Blade" on page 19.
Restart the server blade and verify that the tape blade front panel
system health LED changes from flashing red to solid green.
1. Power down the partner server blade.
2. Reseat the tape blade in the device bay.
3.
Restart the server blade and verify that the tape blade front
panel system health LED changes from flashing red to solid
green.
Purchase and install the required card, option kit part number:
431643-B21.
Firmware version 1.3 or later is required when installing in
a c7000 enclosure. In a c3000 enclosure all versions of the
firmware support the HP StorageWorks Tape Blade. For the best
reliability, performance and new features update to the most
recent version of the firmware.
Use the Onboard Administrator to verify that sufficient power
and cooling are available.
"Installing an HP StorageWorks Tape
49
Tape Blade