Jagged Characters - Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual

Action
Execute the PHD Refresh Mode.
1. Launch the Tool Box, and click Refresh Mode on the Diagnosis tab.
2. After you start the PHD Refresh Mode, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
1
The 4 Colors Configuration Chart is printed.
Is the problem resolved?
Replace the PHD unit if you have a spare unit.
1. Replace the PHD unit. See
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
2
The 4 Colors Configuration Chart is printed.
Is the problem resolved?
Bead-Carry-Out (BCO)
Action
If the printer is installed in a high altitude location, set the altitude of the location.
1. Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab.
1
2. Select the value close to the altitude of the location where the printer is installed.
Is the problem resolved?
Replace the PHD unit if you have a spare unit. See
PHD Unit".
2
Is the problem resolved?

Jagged characters

Action
Set Print Mode to High Quality in the printer driver.
1 1. On the Graphics tab, select High Quality from Print Mode.
Is the problem resolved?
Enable Bitmap Smoothing in the printer driver.
2 1. On the Advanced tab, set Bitmap Smoothing under Items: to On.
Is the problem resolved?
Enable Bitmap Text Smoothing in the printer driver.
3 1. On the Advanced tab, set Bitmap Text Smoothing under Items: to On.
Is the problem resolved?
"Replacing the Print Head Device (PHD) Unit"
"Replacing the Print Head Device (PHD) Unit"
Yes
The task is complete. Go to action 2.
and "Installing the PHD Unit".
The task is complete. Contact Dell.
and "Installing the
No
Yes No
The task is Go to action
complete. 2.
The task is
Contact Dell.
complete.
Yes No
The task is Go to action
complete. 2.
The task is Go to action
complete. 3.
The task is Go to action
complete. 4.