Streaks Appear On The Output - Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual

Action
The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
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2. Replace the toner cartridges as necessary.
Is the problem resolved?
If you are using non-Dell brand toner cartridges, disable the Non-Dell Toner option.
1. Launch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.
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2. Ensure that the On check box is not selected.
Is the problem resolved?
Disable the Toner Saving Mode in the printer driver.
3 1. On the Advanced tab, ensure that the Toner Saving Mode check box is not selected.
Is the problem resolved?
The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the
plain paper to thick.
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1. On the Paper/Output tab, change the Paper Type setting.
Is the problem resolved?
Verify that the correct print media is being used. See
for the printer.
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Is the problem resolved?
Ensure that eight yellow ribbons are correctly removed from the PHD (Print Head Device) unit. See
Head Device (PHD) Unit" and "Installing the PHD
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Is the problem resolved?
Ensure that the developer motor functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
7 2. Select Main Motor Operation Check from the drop-down list box and click the Start button.
3. Click the Play of Sound button to check the motor sound.
Does the motor function properly?
Ensure that the dispense motor for each toner cartridge functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2. Select Dispense Motor Check (Yellow), Dispense Motor Check (Magenta), Dispense Motor Check (Cyan), or
Dispense Motor Check (Black) from the drop-down list box, and click the Start button.
3. Click the Play of Sound button to check the motor sound.
4. Repeat step 2 and 3 to perform Dispense Motor Check for the rest of the toner cartridges.
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NOTE: You can perform Dispense Motor Check for CMYK in any order you desire.
Does the dispense motor function properly?
1. Replace the PHD unit. See
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
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The 4 Colors Configuration Chart is printed.
Is the problem resolved?

Streaks appear on the output.

"Supported Paper
Unit". If not, remove the ribbons.
"Replacing the Print Head Device (PHD) Unit"
Types". If not, use the print media recommended
"Replacing the Print
and "Installing the PHD Unit".
Yes No
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Contact
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Dell?
Contact
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The task is Contact
complete. Dell.