Troubleshooting
M
AKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
came with the paper tray, or see the latest comprehensive User's Guide available on our Web site at
www.lexmark.com/publications.
M
AKE SURE THE LIST OF OPTIONS IN THE PRINTER DRIVER IS UP TO DATE
From the computer you are printing from, verify that the paper tray is among the options listed in the printer driver.
For more information, see "Updating available options in the printer driver" on page 43.
2000‑sheet tray
These are possible solutions. Try one or more of the following:
T
HE ELEVATOR TRAY IS NOT WORKING PROPERLY
•
Make sure the printer is properly connected to the 2000‑sheet tray.
•
Make sure the printer is turned on.
T
HE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER
•
Make sure the printer is properly connected to the 2000‑sheet tray.
•
Make sure the printer is turned on.
5‑bin mailbox
If the 5‑bin mailbox is listed on the menu settings page, but paper jams when it exits the printer and enters the mailbox,
then it may not be properly installed. Reinstall the 5‑bin mailbox. For more information, see the hardware setup
documentation that came with the 5‑bin mailbox, or see the latest comprehensive User's Guide available on our Web
site at www.lexmark.com/publications.
Output options
If the Output Expander, High Capacity Output Stacker, or StapleSmart II Finisher is listed on the menu settings page,
but paper jams when it exits the printer or enters the output option, then it may not be properly installed. Reinstall
the option. For more information, see the hardware setup documentation that came with the option, or see the latest
comprehensive User's Guide available on our Web site at www.lexmark.com/publications.
Memory card
Make sure the memory card is securely connected to the printer system board.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
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