Solving Other Problems - Epson AcuLaser C3900N User Manual

Symptom
Media is
misfeeding.

Solving Other Problems

Symptom
Printer power is
not on.
Data was sent to
the printer, but it
doesn't print.
The control panel
displays TONER
LOW much sooner
than expected.
You can't print the
configuration
page.
Cause
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
The media roller is dirty.
Cause
The power cord is not correctly
plugged into the outlet.
Something is wrong with the
outlet connected to the printer.
The power switch is not correctly
turned on (I position).
The printer is connected to an
outlet with a voltage or
frequency that does not match
the printer specifications.
An error message is displayed in
the message window.
A job may be cancelled if user
authentication or account track
settings are specified.
One of the cartridges may be
defective.
You printed with heavy toner
coverage.
The tray is empty.
There is a media
misfeed.
AcuLaser C3900 Series
Solution
Use Epson-approved media.
See "Print Media" on page 58.
Clean the media supply roller.
For more details, refer to "Media Rollers" on page 105.
Solution
Turn off the printer, confirm that the power cord is correctly
plugged into the outlet, and then turn on the printer.
Plug another electrical appliance into the outlet and see
whether it operates properly.
Turn the power switch off (O position), then turn it back to
the on (I position).
Use a power source with the specifications listed in appendix
A, "Technical Specifications."
Handle according to the message displayed.
Click the User Authentication/Account Track button in the
printer driver, and then type in the necessary information
before printing.
Remove the toner cartridges and check them for damage. If
one is damaged, replace it.
See the specifications in Appendix A.
Check that at least Tray 1 is loaded with media, in place, and
secure.
Clear the media misfeed.
User's Guide
Troubleshooting 132