Epson AcuLaser C3900N User Manual page 133

Symptom Cause
Printing from a The file format (file extension) is
USB memory not one that can be printed.
device is not
MEMORY DIRECT for the printer is
possible.
set to DISABLE.
A public user is not specified for
user authentication.
Encrypted USB memory devices
are used.
Printing takes too The printer is set to a slow
much time. printing mode (for example
thick stock).
The job is very complex.
The printer memory is
insufficient.
A toner cartridge for a different
region or an unapproved
genuine toner cartridge is
installed (NONGENUINE TONER X
is displayed in the message
window).
Blank pages come One or more of the toner
out during cartridges are defective or
printing. empty.
The wrong media is being used.
Not all pages print. The printer has the wrong kind
of cable, or the printer is not
configured for the correct cable
and port.
The Cancel key was pressed.
The tray is empty.
A document is printed with an
overlay file which has been
created by an unsuitable driver.
AcuLaser C3900 Series
Solution
Only files with the format (extension) for JPEG, TIFF, XPS or
PDF can be printed.
Change the setting for INTERFACE MENU/MEMORY DIRECT to
ENABLE.
Contact the printer administrator.
Encrypted USB memory devices are not supported.
It takes more time to print on special media. When using
regular paper, make sure that the media type is set properly
in the driver.
Wait. No action needed.
Add more memory.
Install a correct Epson toner cartridge approved for your
specific printer.
Check the toner cartridges. The image will not print if one or
more cartridges are empty.
Check that the media type set in the driver matches the
media loaded in the printer.
Check your cable.
Make sure no one pressed the Cancel key while your job was
printing.
Check that the trays are loaded with media, in place, and
secure.
Print the overlay file using a suitable driver.
User's Guide
Troubleshooting 133