Page 1 ® McDATA Sphereon™ 4500 Fabric Switch Installation and Service Manual P/N 620-000159-330 REV A...
Page 2 Record of Revisions and Updates Revision Date Description 620-000159-000 8/2002 Initial release of the manual to support early-ship products. 620-000159-100 10/2002 General availability (GA) release of the manual. Describes Release 6.3 of the Enterprise Fabric Connectivity Manager application. 620-000159-200 2/2003 Revision of the manual to describe additional features, Release 7.0, and Release 7.1 of the Enterprise Fabric Connectivity Manager application.
Page 3: Table Of Contents
Contents Preface ..........................xv Chapter 1 General Information Switch Description................1-1 Field-Replaceable Units ............1-2 SFP Transceiver ................1-3 Power Supply Assembly ............1-4 Controls, Connectors, and Indicators ..........1-5 IML/RESET Button ..............1-5 Ethernet LAN Connector............1-5 Power and System Error LEDs ..........1-6 FRU Status LEDs................1-6 Maintenance Port...............1-6 Switch Specifications ................1-6 Maintenance Approach..............1-8 Switch Management .................1-9...
Page 4 Contents Task 1: Verify Installation Requirements ........2-4 Task 2: Unpack, Inspect, and Install the Ethernet Hub (Optional)..................2-5 Unpack and Inspect Ethernet Hub .........2-5 Desktop Installation ..............2-5 Rack-Mount Installation ............2-7 Task 3: Unpack, Inspect, and Install the Product ......2-8 Unpack and Inspect Switch............2-8 Desktop Installation ..............2-9 Rack-Mount Installation ............2-10 Task 4: Configure Product at the EFCM Basic Edition...
Page 5 Contents Task 11: Configure the Call-Home Feature (Optional) ..... 2-46 Task 12: Assign User Names and Passwords ......2-47 Task 13: Configure the Product to the Management Application..................2-49 Task 14: Record or Verify Server Restore Information....2-50 Task 15: Verify Product-to-Server Communication....2-51 Task 16: Configure PFE Key (Optional) ........
Page 6 Contents Chapter 4 Repair Information Procedural Notes ................4-1 Power On Switch ................4-2 Power Off Switch ................4-3 IML or Reset Switch .................4-3 IML ....................4-4 Reset ....................4-4 Clean Fiber-Optic Components ............4-4 Download Firmware or Software from the Filecenter ....4-6 Port LED Diagnostics ...............4-8 Repair Procedures - EFCM Basic Edition ........4-9 Obtain Log Information............4-9 Perform Port Diagnostics ............4-12...
Page 7 Contents Appendix A Event Code Tables System Events (000 through 199) ..........A-2 Power Supply Events (200 through 299) ........A-21 Fan Events (300 through 399) ............. A-24 CTP Card Events (400 through 499) .......... A-31 Port Events (500 through 599) ............ A-37 Thermal Sensor Events (800 through 899) ........
Page 8 Contents viii McDATA Sphereon 4500 Fabric Switch Installation and Service Manual...
Page 9 Figures Sphereon 4500 Fabric Switch (Front View) ..........1-3 Sphereon 4500 Fabric Switch (Rear View) ..........1-3 Management Server ..................1-9 24-Port Ethernet Hub ................. 1-11 Door Key ...................... 1-14 Loopback Plug .................... 1-14 Fiber-Optic Protective Plug ............... 1-14 Null Modem Cable ..................1-15 Patch Cable and MDI Selector Configuration ..........
Page 10 Figures 2-19 Add New User Wizard ................2-43 2-20 Properties Dialog Box (General Tab) ............2-44 2-21 Date/Time Properties Dialog Box (Time Zone Tab) ......2-45 2-22 Date/Time Properties Dialog Box (Date & Time Tab) ......2-46 2-23 Add User Dialog Box .................. 2-48 2-24 Address Properties Dialog Box (IP Address Page) ........
Page 11 Figures 4-19 Backup and Restore Configuration Dialog Box ........4-47 4-20 Reset Configuration Dialog Box ............... 4-48 4-21 Discover Setup Dialog Box ................ 4-49 4-22 Address Properties Dialog Box ..............4-49 4-23 InstallShield Wizard Dialog Box .............. 4-51 SFP Optical Transceiver Removal and Replacement ......5-4 Redundant Power Supply Removal and Replacement ......
Page 12 Figures McDATA Sphereon 4500 Fabric Switch Installation and Service Manual...
Page 13 Tables Factory-Set Defaults (Product) ..............2-1 Factory-Set Defaults (Management Server) ..........2-2 Installation Task Summary ................. 2-2 Operational States and Symbols ............... 2-51 Factory-Set Defaults ..................3-1 MAP Summary ..................... 3-2 Event Codes versus Maintenance Action ..........3-2 MAP 100 Event Codes ................3-11 MAP 200 Event Codes ................
Page 14 Tables Front-Accessible FRU Parts List ..............6-2 Rear-Accessible FRU Parts List ..............6-3 Miscellaneous Parts List ................6-4 Power Cord and Receptacle List ..............6-6 McDATA Sphereon 4500 Fabric Switch Installation and Service Manual...
Page 15: Preface
Preface This publication is part of a documentation suite that supports the ® McDATA Sphereon 4500 Fabric Switch. Who Should Use this Use this publication if you are a trained installation and service Manual representative experienced with the product, storage area network (SAN) technology, and Fibre Channel technology.
Page 16 Preface Chapter Repair Information - This chapter describes supplementary diagnostic and repair procedures for a failed switch. The chapter includes procedures to display and use log information, perform port diagnostics, manage configuration data, collect maintenance data, power-on, power-off, and reset the switch, set the switch online or offline, block ports, manage switch firmware, clean fiber optics, and install or upgrade management server software.
Page 17 Preface • McDATA Sphereon 4300, 4500, and 4700 Switch Rack-Mount Kit Installation Instructions (958-000316). • McDATA EFCM Lite Installation Instructions (958-000171). • 1U Server Rack-Mount Kit Installation Instructions (958-000310). • McDATA FC-512 Fabricenter Equipment Cabinet Installation and Service Manual (620-000100). Ordering Printed To order a printed copy of this publication, submit a purchase order Manuals...
Page 18 Preface ® OPENready ® SANavigator ® SANtegrity All other trademarked terms, indicated by a registered trademark symbol (®) or trademark symbol (™) on first use in this publication, are trademarks of their respective owners in the United States or other countries or both. Laser Compliance Product laser transceivers are tested and certified in the United States Statement...
Page 19 Preface United States and The C-UL-US mark on a product indicates compliance with Canada UL American National Standards Institute (ANSI) and Standards Certification Council of Canada (SCC) safety requirements as tested, evaluated, and certified by Underwriters Laboratories Inc. (UL) and Underwriters Laboratories of Canada (ULC).
Page 20 Preface In addition, the European Union (EU) Council has implemented a series of directives that define product safety standards for member countries. The following directives apply: • Products conform with all protection requirements of EU directive 89/336/EEC (Electromagnetic Compatibility Directive) in accordance with the laws of the member countries relating to EMC emissions and immunity.
Page 21 Preface Australia and New The Australia and New Zealand regulatory compliance mark Zealand C-Tick Mark (C-tick mark) on a product indicates compliance with regulatory requirements for EMC (for information technology equipment) as set forth by the Australian Communications Authority (ACA) and the Radio Spectrum Management Group (RSM) of New Zealand.
Page 22 Preface Japanese VCCI The Voluntary Control Council for Interference (VCCI) statement Statement below applies to information technology equipment, and indicates product compliance with Japanese regulatory requirements. The statement indicates a product is a Class A or Class B product, and in a domestic environment may cause radio interference, in which case the user is required to take corrective actions.
Page 23 Preface Danger and Attention The following DANGER statements appear in this publication and Statements describes safety practices that must be observed while installing or servicing a product. A DANGER statement provides essential information or instructions for which disregard or noncompliance may result in death or severe personal injury.
Page 24 Preface DANGER DANGER Utiliser les câbles d’alimentation fournis. S’assurer que la prise de courant du local est du type correct, délivre la tension requise et est correctement raccordée à la terre. GEFAHR Die mitgelieferten Netzkabel verwenden. Sicherstellen, dass die verwendete Netzsteckdose dem vorgeschriebenen Typ entspricht, die erforderliche Spannung liefert und einwandfrei geerdet ist.
Page 25 Preface PELIGRO Utilice los cables de alimentación proporcionados. Asegúrese que el receptáculo tomacorriente para la instalación sea del tipo correcto, suministre el voltaje necesario, y que esté apropiadamente conectado a tierra. DANGER Disconnect the power cords. DANGER DANGER Débrancher les câbles d’alimentation. GEFAHR Netzkabel abziehen.
Page 26 Preface PERICOLO Scollegare tutti i cavi di alimentazione. PERIGO Disconecte os cordões elétricos. PELIGRO Desconecte los cables de alimentación. PELIGRO Desconecte los cables de alimentación. The following ATTENTION statements appear in this publication and describe practices that must be observed while installing or servicing a product.
Page 27 Preface ATTENTION ! A reset should only be performed if a CTP card failure is indicated. Do not reset a managed product unless directed to do so by a procedural step or the next level of support. ATTENTION ! This procedure deletes all data from the C: hard drive partition.
Page 28 Preface McDATA Sphereon 4500 Fabric Switch Installation and Service Manual xxviii...
Page 29: General Information
General Information ® The McDATA Sphereon™ 4500 Fabric Switch provides 24 ports of low-cost and high-performance dynamic Fibre Channel connectivity for switched fabric or arbitrated loop devices. This function allows low-cost, low-bandwidth workgroup (edge) devices to communicate with mainframe servers, mass storage devices, or other peripherals, and ultimately be incorporated into an enterprise storage area network (SAN) environment.
Page 30: Field-Replaceable Units
General Information • Expansion ports (E_Ports) to provide interswitch link (ISL) connectivity to fabric directors and switches. • Fabric loop ports (FL_Ports) to provide connectivity and fabric attachment for Fibre Channel arbitrated loop (FC-AL) devices. The switch is installed on a table or desktop, mounted in an FC-512 ®...
Page 31: Sfp Transceiver
General Information Figure 1-1 Sphereon 4500 Fabric Switch (Front View) Figure 1-2 illustrates the rear of the switch and shows the: 1. RS-232 maintenance port. 2. Power supply assemblies with internal cooling fans (2). Sphereon 4500 Fabric Switch (Rear View) Figure 1-2 SFP Transceiver Singlemode or multimode fiber-optic cables attach to switch ports...
Page 32: Power Supply Assembly
General Information • Dual-rate shortwave laser (1.0625 or 2.1250 Gbps) - Shortwave laser transceivers (850 nm) provide connectivity: — At 500 meters (1.0625 Gbps) through 50-micron multimode fiber-optic cable. — At 300 meters (2.1250 Gbps) through 50-micron multimode fiber-optic cable. —...
Page 33: Controls, Connectors, And Indicators
General Information Controls, Connectors, and Indicators Controls, connectors, and indicators for the switch include the: • IML/RESET button. • Ethernet LAN connector. • Green PWR and amber ERR LEDs. • Green, blue, and amber status LEDs associated with FRUs. • RS-232 maintenance port. IML/RESET Button When the IML/RESET button is pressed, held for three seconds, and released, the switch performs an IML that reloads the firmware from...
Page 34: Power And System Error Leds
General Information Power and System The PWR LED illuminates when the switch is connected to facility Error LEDs AC power and is operational (the product does not have a power switch). If the LED extinguishes, a facility power source, power cord, or power distribution failure is indicated.
Page 35 General Information Power requirements: Input voltage: 90 to 264 VAC Input current: 0.5 amps at 208 VAC Input frequency: 47 to 63 Hz Heat dissipation: 49 watts (167 BTUs/hr) Cooling airflow clearances (switch chassis): Right and left side: 1.3 centimeters (0.5 inches) Front and rear: 7.6 centimeters (3.0 inches) Top and bottom: No clearance required Shock and vibration tolerance:...
Page 36: Maintenance Approach
General Information Altitude: 40,000 feet (12,192 meters) Operating Temperature: Environment F to 104 F (4 C to 40 Relative humidity: 8% to 80% Maximum wet-bulb temperature: F (27 Altitude: 10,000 feet (3,048 meters) Maintenance Approach The maintenance approach instructs service personnel to perform fault isolation and repair procedures without degrading or interrupting product operation or associated applications.
Page 37: Switch Management
General Information Switch Management The switch is managed and controlled through a: • Customer-supplied PC platform with Internet communication to the product-resident EFCM Basic Edition interface. The interface allows service personnel to perform configuration tasks, view system alerts and related log information, and monitor switch status, port status, and performance.
Page 38: Management Server Specifications
General Information The server is rack mounted in the McDATA-supplied FC-512 Fabricenter equipment cabinet. A SANpilot interface or management server is required to install, configure, and manage the switch. The server provides two auto-detecting 10/100 Mbps Ethernet LAN connectors (RJ-45 adapters). The first adapter (LAN 1) attaches (optionally) to a public customer intranet to allow access from remote user workstations.
Page 39: Ethernet Hub (Optional)
General Information Recommended Recommended server specifications are: Specifications • 1U rack-mount server running the Intel Pentium 4 processor with a 3 GHz or greater clock speed, using an 800 megahertz (MHz) front side bus, using the Microsoft Windows Server 2003 operating system (Enterprise Edition with service pack 1).
Page 40: Error-Detection, Reporting, And Serviceability Features
General Information Hubs can be daisy-chained to provide additional connections as more switches (or other McDATA managed products) are installed on a network. Multiple hubs are daisy-chained by attaching RJ-45 Ethernet patch cables and configuring each hub through a medium- dependent interface (MDI) switch.
Page 41: Tools And Test Equipment
General Information • Beaconing to assist service personnel in locating a specific port or switch. When port beaconing is enabled, the amber LED associated with the port flashes. When unit beaconing is enabled, the system error indicator on the front panel flashes. Beaconing does not affect port or switch operation.
Page 42: Tools Supplied With The Product
General Information Tools Supplied with The following tools are supplied with the product: the Product • Door key - A door key with 5/16-inch socket (Figure 1-5) is required to open front and rear doors of the Fabricenter Equipment Cabinet. A 5/16-inch socket wrench may also be used. Door Key Figure 1-5 •...
Page 43: Tools Supplied By Service Personnel
General Information • Null modem cable - An asynchronous RS-232 null modem cable (Figure 1-8) is required to configure product network addresses and acquire event log information through the product’s serial port. The cable has nine conductors and DB-9 female connectors. Null Modem Cable Figure 1-8 Tools Supplied by...
Page 44 General Information — RS-232 serial communication software (such as ProComm Plus™ or HyperTerminal) installed. HyperTerminal is provided with Windows operating systems. • Fiber-optic cleaning kit - The kit contains tools and instructions to clean fiber-optic cables, connectors, loopback plugs, and protective plugs.
Page 45: Installation Tasks
Installation Tasks This chapter describes tasks to install, configure, and verify operation of the Sphereon 4500 Fabric Switch using the EFCM Basic Edition interface or storage area network (SAN) management application. The product can be installed on a table top, mounted in a Fabricenter equipment cabinet, or mounted in any standard 19-inch equipment rack.
Page 46: Installation Task Summary
Installation Tasks Table 2-2 lists factory-set defaults for the rack-mount management server (running a SAN management application). Factory-Set Defaults (Management Server) Table 2-2 Item Default Liquid crystal display (LCD) front panel 9999 Windows operating system user name (case sensitive) Administrator Windows operating system password (case sensitive) password SAN management application user name (case sensitive)
Page 47: Installation Task Summary
Installation Tasks Installation Task Summary (continued) Table 2-3 Task Number and Description Required or Optional Page Task 5: Configure Product Network Information (Optional) Configure if connecting multiple switches or connecting 2-30 switch and management server to a public LAN. Task 6: Unpack, Inspect, and Install the Management Server Required if management server is used. 2-33 Task 7: Configure Server Password and Network Addresses Required if management server is used.
Page 48: Task 1: Verify Installation Requirements
Installation Tasks Task 1: Verify Installation Requirements Verify the following requirements are met prior to product and management interface installation. Ensure: • A site plan is prepared, configuration planning tasks are complete, planning considerations are evaluated, and related planning checklists are complete. Refer to McDATA Products in a SAN Environment - Planning Manual (620-000124) for information.
Page 49: Task 2: Unpack, Inspect, And Install The Ethernet Hub (Optional)
Installation Tasks Task 2: Unpack, Inspect, and Install the Ethernet Hub (Optional) The product is managed through either: • An Internet connection to a browser-capable PC (EFCM Basic Edition interface). Connection of a LAN segment with multiple switches to the Internet may require installation of a 24-port Ethernet hub.
Page 50: Patch Cable And Mdi Selector Configuration
Installation Tasks 2. Position the first hub on a table or desktop as directed by the customer. Stack the remaining hubs on top of the first hub. Ensure the adhesive rubber pads on the underside of a hub align with the recesses on the top of the hub below.
Page 51: Rack-Mount Installation
Installation Tasks 5. Connect the AC power strip to facility power. Power for each hub switches on when the strip is connected to facility AC power. 6. Inspect the front panel of each hub. Ensure each green Power light-emitting diode (LED) illuminates. Rack-Mount Perform the following steps to install and configure up to three Installation...
Page 52: Task 3: Unpack, Inspect, And Install The Product
Installation Tasks b. To connect the bottom and middle stacked hubs, connect a second RJ-45 patch cable to port 24 of the middle hub, then connect the cable to port 12 of the bottom hub. c. As shown in Figure 2-1 (1 and 2), use a pointed instrument to set the medium-dependent interface (MDI) switch on the top and middle hubs to MDI (in).
Page 53: Desktop Installation
Installation Tasks Desktop Installation To install a switch on a desktop: 1. Remove the backing from the four adhesive rubber pads and apply the pads to the underside of the switch. Ensure pads are aligned with the scribed circles at each corner. 2.
Page 54: Rack-Mount Installation
Installation Tasks 9. Perform one of the following: — If the switch is to be managed through the EFCM Basic Edition interface, go to Task 4: Configure Product at the EFCM Basic Edition Interface (Optional). — If the switch is to be managed through a management or customer-supplied server, go to Task 5: Configure Product Network Information...
Page 55: Task 4: Configure Product At The Efcm Basic Edition Interface (Optional)
Installation Tasks 8. After successful POST completion, the PWR LED remains illuminated and all other front panel LEDs extinguish. 9. If a POST error or other malfunction occurs, go to MAP 0000: Start to isolate the problem. 10. Perform one of the following: —...
Page 56: Hardware View
Installation Tasks 7. Click Switch Details. The Hardware View displays (Figure 2-3). Figure 2-3 Hardware View 8. To configure the product from the EFCM Basic Edition interface, selectively perform the following tasks according to customer requirements: — Product - includes identification, date and time, parameters, fabric parameters, and network addresses.
Page 57: Configure Product Identification
Installation Tasks — Security - includes SANtegrity authentication (settings, access control list, and remote authentication dial-in user service (RADIUS) server support), Enterprise Fabric Mode, and SANtegrity binding (fabric, switch, and port binding). — Interswitch links - includes OpenTrunking, preferred path, and interswitch link (ISL) port fencing.
Page 58: Configure Date And Time
Installation Tasks Configure Date and Perform this procedure to configure product date and time. Time 1. Select Switch and Date & Time from the Configure menu at any view. The Date Time View displays (Figure 2-5). Figure 2-5 Date Time View a.
Page 59: Parameters View
Installation Tasks Figure 2-6 Parameters View b. At the Rerouting Delay field, check (enable) or uncheck (disable) the parameter. When enabled, traffic is delayed through the fabric by the user-specified error detect time out value (E_D_TOV). This delay ensures Fibre Channel frames are delivered to their destination in order.
Page 60: Configure Fabric Parameters
Installation Tasks NOTE: An ISL between fabric elements with identical domain IDs segments and prevents communication. h. At the ISL FSPF Cost Configuration field, select By Port Speed or Ignore Port Speed to calculate fabric shortest path first (FSPF) cost. •...
Page 61: Configure Network Information
Installation Tasks b. At the E_D_TOV field, type a value between 2 through 600 tenths of a second (0.2 through 60 seconds). Two seconds (20) is the recommended value. NOTE: Fabric elements must be set to the same R_A_TOV and E_D_TOV values.
Page 62: Network View
Installation Tasks • Multiple products are installed or a public LAN segment is used, network information must be changed to conform to the LAN addressing scheme. Perform this procedure to change product network information. 1. Select Switch and Network from the Configure menu at any view. The Network View displays (Figure 2-8).
Page 63: Configure Basic Port Information
Installation Tasks c. At the Windows Workstation menu, sequentially select the Programs and Command Prompt options. A disk operating system (DOS) window displays. d. Delete the switch’s old IP address from the ARP table. At the command (C:\) prompt, type arp -d xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the old IP address for the switch.
Page 64: Configure Port Bb_Credit
Installation Tasks Basic Information View Figure 2-9 d. Select from the drop-down list in the Type column to configure the port type. Available selections are fabric port (F_Port), expansion port (E_Port), generic port (G_Port), generic mixed port (GX_Port), and fabric mixed port (FX_Port). e.
Page 65: Configure Port Npiv
Installation Tasks 1. Set all or a subset of user-specified ports offline. Refer to Online State Block or Unblock a Port for instructions. 2. Select Ports and RX BB_Credit from the Configure menu at any view. The RX BB_Credit View displays. 3.
Page 66: Snmp View
Installation Tasks SNMP View Figure 2-10 c. Click (check) the Enable Authentication Traps check box to enable transmission of SNMP trap messages to recipients. d. For each configured recipient, type a community name of 32 alphanumeric characters or less in the Name field. The name is incorporated in SNMP trap messages to ensure against unauthorized viewing.
Page 67: Enable Cli
Installation Tasks Enable CLI Perform this procedure to toggle (enable or disable) the state of the product’s command line interface. To change the CLI state: 1. Select CLI from the Configure menu at any view. The CLI View displays (Figure 2-11).
Page 68: Configure Ssl Encryption
Installation Tasks OSMS View Figure 2-12 2. Perform one of the following: • Click Enable to activate OSMS. • Click Disable to deactivate OSMS. 3. Click (check) the Enable Host Control check box to activate host control of the product. 4.
Page 69: Install Pfe Keys (Optional)
Installation Tasks SSL View Figure 2-13 4. To define the expiration period (in days) of the digital certificate, type a value between 30 and 3650 in the Expires in field. The default is 365 days. Click Generate to generate a new certificate. 5.
Page 70 Installation Tasks • Flexport Technology - A Flexport Technology product is delivered at a discount without all Fibre Channel ports enabled. When additional port capacity is required, the remaining ports are incrementally enabled through this feature. • Full volatility - This feature ensures no Fibre Channel frames are stored after the product is powered off or fails, and a memory dump file (that possibly includes classified data frames) is not included as part of the data collection procedure.
Page 71: Maintenance Feature Installation View
Installation Tasks Maintenance Feature Installation View Figure 2-14 2. Type the key in the Feature Key field and click Update. The interface refreshes and indicates the update changes in the Feature panel. NOTE: When OK is selected, all features are updated with new features. 3.
Page 72: Configure Security
Installation Tasks 4. After the product reset, the message Feature installation complete. Click here to login. displays. 5. Click here to login and start a new EFCM Basic Edition session. The Enter Network Password dialog box displays. Configure Security This section describes optional product security features configured through Security menu selections.
Page 73: Configure Interswitch Links
Installation Tasks • Fabric binding - Use the Fabric Binding View to lock parameters of a fabric in accordance with the user configuration. Fabric binding creates a membership list of element (director or switch) Domain_IDs and worldwide names (WWNs) that can communicate with the product.
Page 74: Task 5: Configure Product Network Information (Optional)
Installation Tasks Task 5: Configure Product Network Information (Optional) The product is delivered with default network addresses as follows: • MAC address - The media access control (MAC) address is programmed into FLASH memory on the control processor (CTP) card at manufacture. The MAC address is unique for each product, and should not be changed.
Page 75: Connection Description Dialog Box
Installation Tasks 2. Connect the other cable end to a 9-pin serial communication port (COM1 or COM2) at the rear of the maintenance terminal PC. 3. Power on the maintenance terminal. At the Windows desktop, click Start at the left side of the task bar. The Windows Workstation menu displays.
Page 76 Installation Tasks 7. Configure Port Settings parameters: — Bits per second - 115200. — Data bits - 8. — Parity - None. — Stop bits - 1. — Flow control - Hardware or None. Click OK. The New Connection - HyperTerminal window displays. 8.
Page 77: Task 6: Unpack, Inspect, And Install The Management Server
Installation Tasks 11. Select Exit from the File pull-down menu. A HyperTerminal message box appears. 12. Click Yes. A second message box appears. Click No to exit and close the application. 13. Power off the maintenance terminal and disconnect the RS-232 modem cable.
Page 78 Installation Tasks Unpack, inspect, and install the server as follows: 1. Inspect shipping container(s) for damage. If a container is damaged, ensure a freight carrier representative is present when the container is opened. Unpack shipping container(s) and inspect each item for damage. Ensure packaged items correspond to items listed on the enclosed bill of materials.
Page 79 Installation Tasks b. Connect the remaining end of the Ethernet cable to the LAN: • If the server is installed on a customer-supplied LAN segment, connect the cable to the LAN as directed. • If the server is installed through the Ethernet hub, connect the cable to any available hub port.
Page 80: Task 7: Configure Server Password And Network Addresses
Installation Tasks Task 7: Configure Server Password and Network Addresses Verify the LAN installation. If the server or Fabricenter equipment cabinet is installed on a dedicated LAN, network information does not require change. Change the default password for the server LCD panel (if required by the customer), then go to Task 8: Configure Management Server...
Page 81: Configure Private Lan Addresses
Installation Tasks Configure Private To configure TCP/IP network information for the private LAN LAN Addresses connection (LAN 2): 1. At the management server LCD panel, press ENTER. The Welcome!! or operational information message changes to an Input Password 0**** message. 2.
Page 82: Task 8: Configure Management Server Information
Installation Tasks 3. Press ENTER and the default IP address of 192.168.0.1. appears. 4. Use the arrow keys as described in step 2 to input a new IP address, then press ENTER. A Save Change? Yes, Save!! message appears. 5. Press ENTER. The LAN 1 IP address changes and the default subnet mask of 255.0.0.0 appears.
Page 83: Configure Management Server Names
Installation Tasks Where xxx.xxx.xxx.xxx is the default IP address of 10.1.1.1 or the IP address configured while performing Task 7: Configure Server Password and Network Addresses. The VNC Authentication screen displays. 3. Type the default password and click OK. The Welcome to Windows dialog box displays.
Page 84: Configure Gateway And Dns Server Addresses
Installation Tasks Identification Changes Dialog Box Figure 2-17 4. At the Computer Name field, change the name to MGMTSERVER. Click (select) the Workgroup radio button, change the name to WORKGROUP, and click OK. The dialog box closes. 5. Record the computer and workgroup names for reference if the server hard drive fails and must be restored.
Page 85: Internet Protocol (Tcp/Ip) Properties Dialog Box
Installation Tasks 4. In the Components checked are used by this connection field, double-click the Internet Protocol (TCP/IP) entry. The Internet Protocol (TCP/IP) Properties dialog box displays (Figure 2-18). Figure 2-18 Internet Protocol (TCP/IP) Properties Dialog Box 5. The Use the following IP address radio button is enabled and the IP address and Subnet mask fields display network information configured while performing Task 7: Configure Server Password and...
Page 86: Task 9: Configure Windows Operating System Users
Installation Tasks 8. Close dialog boxes as appropriate and return to the The Network and Dial-up Connections window. 9. Record the changed gateway and DNS server addresses for reference if the server hard drive fails and must be restored. 10. To optionally configure addresses for the public LAN connection (LAN 1), double-click the Local Area Connection 1 icon and repeat step 2 through...
Page 87: Change User Properties
Installation Tasks Add New User Wizard Figure 2-19 2. Type the appropriate information in the User name and Domain fields and click Next. The second window of the Add New User wizard displays. 3. Type the new user password in the Password and Confirm password fields and click Next.
Page 88: Task 10: Set Management Server Date And Time
Installation Tasks Figure 2-20 Properties Dialog Box (General Tab) 2. Type the appropriate new user information in the User name, Full name, and Description fields, then click the Group Membership tab. The Properties dialog box displays with the Group Membership tab selected.
Page 89: Date/Time Properties Dialog Box (Time Zone Tab)
Installation Tasks 1. At the Windows desktop, click Start at the left side of the task bar (bottom of the desktop), then sequentially select Settings, Control Panel, and Date/Time. The Date/Time Properties dialog box displays with the Date & Time page open. NOTE: The Time Zone field must be set before the Date &...
Page 90: Task 11: Configure The Call-Home Feature (Optional)
Installation Tasks Date/Time Properties Dialog Box (Date & Time Tab) Figure 2-22 5. To change the date and time: a. Select the month from the drop-down list under Date. b. Click the up or down arrow adjacent to the year field and select the desired year.
Page 91: Task 12: Assign User Names And Passwords
Installation Tasks 1. There are two jacks on the server internal modem: one for the call-home connection (LINE), and the other for a telephone (PHONE). Ensure a telephone cable is routed and connected to the LINE jack at the rear of the management server (connected while performing Task 6: Unpack, Inspect, and Install the Management...
Page 92: Add User Dialog Box
Installation Tasks Add User Dialog Box Figure 2-23 6. Enter information in fields as directed by the customer: • Description - Type a new user name up to 16 alphanumeric characters in length. Control characters and spaces are not valid. The user name is case-sensitive. •...
Page 93: Task 13: Configure The Product To The Management Application
Installation Tasks Task 13: Configure the Product to the Management Application To manage a new product, it must be identified to and discovered by the SAN management application. To identify the product: 1. At the SANavigator or EFCM main window, select Setup from the Discover menu.
Page 94: Task 14: Record Or Verify Server Restore Information
Installation Tasks Task 14: Record or Verify Server Restore Information Windows operating system configuration information must be recorded to restore the server in case of hard drive failure. Refer to Appendix Restore Management Server for instructions. Record or verify the following information: 1.
Page 95: Task 15: Verify Product-To-Server Communication
Installation Tasks a. At the Windows desktop, click Start at the left side of the task bar (bottom of the desktop), then sequentially select Settings, Control Panel, and System. The System Properties dialog box displays with the General tab open by default. b.
Page 96: Hardware View
Installation Tasks Hardware View Figure 2-25 4. Inspect product status at the Hardware view and perform one of the following steps: • If the product appears operational (no FRU alert symbols and a green circle at the status bar), go to Task 16: Configure PFE Key (Optional).
Page 97: Task 16: Configure Pfe Key (Optional)
Installation Tasks Task 16: Configure PFE Key (Optional) The following PFE-keyed options are available: • Element Manager application - This feature enables out-of-band product management through an Element Manager interface. Products are delivered with the application enabled for a 31-day grace period.
Page 98: Task 17: Configure Management Server (Optional)
Installation Tasks Keys are encoded to work only with the serial number of the installed product. Record the key to re-install the feature if required. If the product fails and is replaced, obtain new PFE keys from the solution center (800-752-4572 or support@mcdata.com). Have the serial numbers of the failed and replacement products, and the old PFE key number or transaction code.
Page 99: Task 18: Set Product Date And Time
Installation Tasks 1. Select Open Systems Management Server from the Configure menu at any view. Two submenu options display: • Enable OSMS. • Host Control Prohibited. 2. Enable or disable OSMS by selecting the Enable OSMS option. Check the box to enable the server. 3.
Page 100 Installation Tasks 2. To set date and time manually: a. Click the Periodic Date/Time Synchronization check box to deselect the option (no check mark). The greyed out Date and Time fields activate. b. Click the Date fields that require change, and type numbers in the following ranges: •...
Page 101: Task 19: Configure The Element Manager Application
Installation Tasks Task 19: Configure the Element Manager Application To configure the Element Manager application, selectively perform the following tasks according to customer requirements: • Product - includes identification, product parameters, and fabric parameters. • Ports - includes basic information, buffer-to-buffer credits (BB_Credits), and N_Port identifier virtualization (NPIV).
Page 102: Configure Product Parameters
Installation Tasks b. Type a product nickname name of 24 alphanumeric characters or less in the Nickname field. The nickname appears instead of the WWN in Element Manager application views. c. Type a description of 255 alphanumeric characters or less in the Description field.
Page 103: Configure Fabric Parameters
Installation Tasks b. At the Insistent Domain ID field, check (enable) or uncheck (disable) the parameter. When enabled, the value configured in the Preferred Domain ID field becomes the active domain ID when the fabric initializes. c. At the Rerouting Delay field, check (enable) or uncheck (disable) the parameter.
Page 104: Configure Fabric Parameters Dialog Box
Installation Tasks Configure Fabric Parameters Dialog Box Figure 2-30 b. At the E_D_TOV field, type a value between 2 through 600 tenths of a second (0.2 through 60 seconds). Two seconds (20) is the recommended value. NOTE: Fabric elements must be set to the same R_A_TOV and E_D_TOV values.
Page 105: Configure Ports
Installation Tasks • Open Fabric 1.0 - Select this option (default) for managing heterogeneous fabrics and if the product is fabric-attached to McDATA directors or switches and other open-fabric compliant switches. NOTE: With Open Fabric 1.0 enabled, the default zone set is disabled. 3.
Page 106 Installation Tasks c. Click the check box in the LIN Alerts column to enable or disable link incident (LIN) alerts (default is enabled). A check mark indicates alerts are enabled. When enabled and a port incident occurs, an alert indicator (yellow triangle) displays at the Hardware View and a message is sent to e-mail recipients.
Page 107: Configure Snmp
Installation Tasks Configure SNMP Perform this procedure to configure names, write authorizations, addresses, and UDP port numbers for SNMP trap message recipients. To configure recipient workstations: 1. Select SNMP Agent from the Configure menu at any view. The Configure SNMP dialog box displays (Figure 2-32).
Page 108: Configure Threshold Alerts
Installation Tasks f. Type a decimal port number in the UDP Port Number field to specify the UDP port number 2. Click Activate to save the information and close the dialog box. Configure Threshold A threshold alert notifies users when E_Port or F_Port transmit (Tx) Alerts or receive (Rx) throughput reaches or exceeds a specified value.
Page 109: New Threshold Alert Dialog Box (Screen 2)
Installation Tasks • Transmit - An alert occurs if the threshold value for transmit throughput is reached or exceeded. • Receive and Transmit - An alert occurs if the threshold value for either throughput is reached or exceeded. 5. Click Next. The New Threshold Alert dialog box (screen 2) displays (Figure 2-34).
Page 110: New Threshold Alert Dialog Box (Screen 3)
Installation Tasks New Threshold Alert Dialog Box (Screen 3) Figure 2-35 10. Select the Port Type or Port List radio button. • Select the Port Type radio button, then the E_Ports, F_Ports, or FL_Ports radio button to cause an alert to generate for configured ports.
Page 111: Enable Efcm Basic Edition And Telnet Access
Installation Tasks Enable EFCM Basic Perform this procedure to enable EFCM Basic Edition interface and Edition and Telnet Telnet access through the maintenance port. To enable the functions: Access 1. To enable the EFCM Basic Edition interface, select Enable Web Server from the Configure menu at any view.
Page 112: Configure And Enable Ethernet Events
Installation Tasks 4. Type the IP address or DNS host name of the SMTP server in the E-mail Server field. 5. Type the e-mail address to which replies should be sent in the Reply Address field. 6. At the Summary Interval field, type the length of time the application should wait between notifications.
Page 113: Configure, Enable, And Test Call-Home Event Notification
Installation Tasks 1. Minimize the Element Manager application and return to the SAN management application. 2. At the SANavigator or EFCM main window, select Ethernet Event from the Monitor menu. The Configure Ethernet Events dialog box displays. 3. Click the Enable Ethernet Events check box. A check mark appears to indicate Ethernet events are enabled.
Page 114: Configure Security
Installation Tasks Configure Security This section describes optional product security features configured through the SAN management or Element Manager applications. The enhanced SANtegrity PFE keys (SANtegrity authentication and SANtegrity binding) must be installed. Refer to Install PFE Keys (Optional) for instructions. Features include: •...
Page 115: Configure Interswitch Links
Installation Tasks To configure optional features, refer to the SANavigator Software Release 4.2 User Manual (621-000013) or EFC Manager Software Release 8.7 User Manual (620-000170) for instructions. Configure This section describes optional ISL performance features configured Interswitch Links through the SAN management or Element Manager applications. The OpenTrunking PFE key must be installed.
Page 116: Incd Icon (Unformatted Cd)
Installation Tasks For the EFCM application, critical configuration data is stored on the management server hard drive in the following directories: • C:\Program Files\EFCM 8.7\CallHome • C:\Program Files\EFCM 8.7\Client • C:\Program Files\EFCM 8.7\Server. The server is configured to automatically mirror the contents of these directories to the CD-RW drive anytime directory contents change or the server is rebooted.
Page 117 Installation Tasks d. When the rewritable CD is formatted, the red down arrow associated with the InCD icon changes to a green up arrow. 2. Back up the product configuration file to the server. For instructions, refer to Back Up Configuration.
Page 118: Task 21: Cable Fibre Channel Ports
Installation Tasks NOTE: The default Windows user name is Administrator and the default password is password. Both are case-sensitive. g. Type the SAN management application default user ID and password and select a server or IP address from the Network Address drop-down list.
Page 119: Task 22: Configure Zoning (Optional)
Installation Tasks Task 22: Configure Zoning (Optional) Perform this procedure to configure, change, add, or delete zones; and to configure, change, enable, or disable zone sets. • Zone - A zone is a group of devices that can access each other through port-to-port connections.
Page 120 Installation Tasks 1. Ensure the fabric element is accessible by the EFCM Basic Edition interface or defined to the SAN management application. If the fabric element must be defined, refer to the appropriate switch or director installation manual for instructions. 2.
Page 121: Task 24: Register With The Mcdata Filecenter
Installation Tasks c. Ensure the Operational State field displays Online and the Reason field displays N/A or is blank. If an ISL segmentation or other problem is indicated, go to MAP 0000: Start MAP isolate the problem. If no problems are indicated, installation tasks are complete.
Page 122: Mcdata Filecenter Home Page
Installation Tasks McDATA Filecenter Home Page Figure 2-38 • E-mail address. • Company. • Title. • Telephone and facsimile numbers. 3. Complete fields as required and click Register. The registration is complete and Filecenter login information is transmitted to the e-mail address specified.
Page 123: Maintenance Analysis Procedures
Maintenance Analysis Procedures This chapter describes maintenance analysis procedures (MAPs) used by service representatives to fault isolate Sphereon 4500 Fabric Switch problems or failures to the field-replaceable unit (FRU) level. MAPs consist of step-by-step procedures that provide information to interpret system events, isolate a failure to a single FRU, remove and replace the failed FRU, and verify product operation.
Page 124: Quick Start
Maintenence Analysis Procedures Quick Start Table 3-2 lists and summarizes MAPs. Fault isolation normally begins MAP 0000: Start MAP. MAP Summary Table 3-2 Page MAP 0000: Start MAP MAP 0100: Power Distribution Analysis 3-11 MAP 0200: POST Failure Analysis 3-13 MAP 0300: Loss of Server Communication 3-15 MAP 0400: FRU Failure Analysis...
Page 125: Event Codes Versus Maintenance Action
Maintenence Analysis Procedures Event Codes versus Maintenance Action (Continued) Table 3-3 Event Code Explanation Action Switch is isolated. Go to 0600. E_Port connected to unsupported switch. Go to 0600. Fabric initialization error. Go to Collect Maintenance Data. (EFCM Basic) or Collect Maintenance Data (Element Manager).
Page 126 Maintenence Analysis Procedures Event Codes versus Maintenance Action (Continued) Table 3-3 Event Code Explanation Action Cooling fan propeller failed. Go to 0400. Cooling fan propeller failed. Go to 0400. Cooling fan propeller failed. Go to 0400. Cooling fan propeller failed. Go to 0400.
Page 127 Maintenence Analysis Procedures Event Codes versus Maintenance Action (Continued) Table 3-3 Event Code Explanation Action New feature key installed. No action required. Fibre Channel port failure. Go to 0500. Loopback diagnostics port failure. Go to 0500. Fibre Channel port anomaly detected. No action required.
Page 128: Map 0000: Start Map
Maintenence Analysis Procedures MAP 0000: Start MAP This MAP describes initial fault isolation beginning at the: • Failed product. • Browser-capable PC with Internet connectivity to the firmware- resident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface. • Rack-mount management server running storage area network (SAN) management and Element Manager applications.
Page 129 Maintenence Analysis Procedures At the failed product, inspect the amber ERR LED and amber LEDs associated Fibre Channel ports and FRUs. Are any amber LEDs illuminated? ↓ A FRU failure, power-on self-test (POST) failure, link incident, interswitch link (ISL) problem, fenced E_Port, or segmented E_Port is indicated.
Page 130 Maintenence Analysis Procedures • The icon representing the product displays a grey square with an exclamation mark (SAN management application). • A grey square at the alert panel, a No Link status and reason, and no visible product FRUs (Element Manager Hardware View).
Page 131 Maintenence Analysis Procedures Is a failure indicated? ↓ A FRU failure, power-on self-test (POST) failure, link incident, interswitch link (ISL) problem, fenced E_Port, or segmented E_Port is indicated. To obtain event codes that identify the failure, go to step A link incident may have occurred, but the LIN alerts option is not enabled and the yellow triangle (attention indicator) does not appear.
Page 132 Maintenence Analysis Procedures If an incident occurs on the Fibre Channel link between the product and attached OSI server, a link incident record is generated and sent to the server console using the reporting procedure defined in T11/99-017v0. Was a link incident record generated and sent to the OSI server? ↓...
Page 133: Map 0100: Power Distribution Analysis
Maintenence Analysis Procedures MAP 0100: Power Distribution Analysis This MAP describes fault isolation for the product power distribution system, including defective AC power cords or redundant power supplies. The failure indicator is: • Failure of the product to power on. •...
Page 134 Maintenence Analysis Procedures • If multiple fan failures caused a thermal shutdown, connect the product to facility AC power after power supply(s) are replaced. • Perform a data collection as part of FRU removal and replacement. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data...
Page 135: Map 0200: Post Failure Analysis
Maintenence Analysis Procedures Was the maintenance action successful? ↓ The product is operational. Exit MAP. Verify power supply operation. a. Inspect each power supply to determine if the amber failure LED is illuminated. b. If an amber LED is illuminated, ensure the indicated power supply is correctly installed and seated.
Page 136: Map 200 Byte 0 Fru Codes
Maintenence Analysis Procedures As indicated by event code 400, POST/IPL diagnostics detected a FRU failure. a. At the Event Log, examine the first two bytes of event data. b. Byte 0 specifies failed FRU. Byte 1 specifies the slot number of the failed FRU (00 for nonredundant, 00 or 01 for redundant) as listed in Table...
Page 137: Map 0300: Loss Of Server Communication
Maintenence Analysis Procedures As indicated by event code 411, POST/IPL diagnostics detected a firmware failure and performed an online dump. All Fibre Channel ports reset after failure and devices momentarily logout, login, and resume operation. Perform a data collection and contact the next level of support.
Page 138 Maintenence Analysis Procedures • AC power distribution for the product failed or AC power was disconnected. • The product CTP card failed. Continue to the next step. Ensure the product is connected to facility power. Inspect the product for indications of being powered on, such as: •...
Page 139 Maintenence Analysis Procedures A status icon (grey square with yellow exclamation mark) appears at the SAN management application, indicating the management server cannot communicate with the product because: • The server-to-PC Internet link could not be established. • AC power distribution for the product failed or AC power was disconnected.
Page 140: Map 300 Error Messages
Maintenence Analysis Procedures MAP 300 Error Messages Table 3-7 Error Message Action Never connected. Go to step Link timeout. Go to step Protocol mismatch. Go to step Duplicate session. Go to step Unknown network address. Go to step Incorrect product type. Go to step Transmit or receive errors for the Ethernet adapter exceeded a...
Page 141: Daisy-Chained Ethernet Hubs
Maintenence Analysis Procedures Verify hubs are correctly daisy-chained. a. Top hub - As shown in Figure 3-1 (1), ensure an RJ-45 Ethernet cable connects to port 24 and the medium-dependent interface (MDI) switch is set to MDI (in). b. Middle hub - As shown in Figure 3-1 (2), ensure the cable from the top hub connects to port 12, the cable from the bottom hub...
Page 142 Maintenence Analysis Procedures Verify operation of Ethernet hub(s). Inspect each hub for indications of being powered on, such as: • Green Power LED illuminated. • Green Status LEDs illuminated. Is a failure indicated? ↓ Go to step Remove and replace the Ethernet hub. Refer to supporting documentation for instructions.
Page 143 Maintenence Analysis Procedures A protocol mismatch occurred because the SAN management application and the product firmware are not at compatible release levels. Recommend to the customer the downlevel version (software or firmware) be upgraded. Does the SAN management application require upgrade? ↓...
Page 144 Maintenence Analysis Procedures Does the customer want the second server configured as a client? ↓ Power off the server reporting the Duplicate Session problem. Exit MAP. Determine the IP address of the management server running the first instance of the SAN management application. a.
Page 145 Maintenence Analysis Procedures The IP address defining the product to the SAN management application is incorrect or unknown and must be verified. An asynchronous RS-232 modem cable and maintenance terminal (desktop or notebook PC) with a Windows-based operating system and RS-232 serial communication software (such as ProComm Plus or HyperTerminal) are required.
Page 146 Maintenence Analysis Procedures i. At the C > prompt, type the ipconfig command and press Enter. The New Connection - HyperTerminal window displays with configuration information listed. j. Record the product IP address. k. Select Exit from the File pull-down menu. A HyperTerminal message box appears.
Page 147: Map 0400: Fru Failure Analysis
Maintenence Analysis Procedures b. Ensure the incorrect product (to be deleted) is moved from the Selected Individual Addresses list to the Available Addresses list. Select (highlight) the product and click Delete. The product is deleted. c. Click Add. The Address Properties dialog box displays with the IP Address page open.
Page 148: Map 400 Event Codes
Maintenence Analysis Procedures Table 3-8 lists event codes, explanations, and MAP steps. MAP 400 Event Codes Table 3-8 Event Explanation Action Code Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan propeller failed.
Page 149 Maintenence Analysis Procedures • Perform a data collection as part of FRU removal and replacement. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data (Element Manager). NOTE: Do not remove a power supply unless a replacement FRU is available.
Page 150: Map 0500: Port Failure Or Link Incident Analysis
Maintenence Analysis Procedures As indicated by event code 433 or 440, the CTP card failed. Replace the switch. Exit MAP. As indicated by event code 810, 811, 812, or 850, an intermittent thermal problem may result in switch failure. Reset the product. Refer IML or Reset Switch for instructions.
Page 151: Link Incident Messages
Maintenence Analysis Procedures MAP 500 Event Codes (Continued) Table 3-9 Event Explanation Action Code Fibre Channel port failure. Go to step Loopback diagnostics port failure. Go to step Optical transceiver nonfatal error. Go to step Optical transceiver failure. Go to step Optical digital diagnostics warning threshold exceeded.
Page 152: Invalid Attachment Reasons And Actions
Maintenence Analysis Procedures As indicated by event code 080, the eight-byte (16-digit) worldwide name (WWN) is not valid or an unconfigured nickname was used. a. For the product reporting the problem: — EFCM Basic Edition - Select Node List from the Product menu at any view.
Page 153 Maintenence Analysis Procedures Invalid Attachment Reasons and Actions (Continued) Table 3-11 Byte 4 Invalid Attachment Reason Action E_Port capability disabled. Go to step Unauthorized port binding WWN. Go to step Unresponsive node. Go to step ESA security mismatch. Go to step Fabric binding mismatch.
Page 154 Maintenence Analysis Procedures Was the maintenance action successful? ↓ The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. An ISL connection is not allowed because one of the following mode-mismatch conditions was detected: • The product is configured to operate in Open Fabric 1.0 mode and is connected to a fabric element not configured to Open Fabric 1.0 mode.
Page 155 Maintenence Analysis Procedures — Select Open Fabric 1.0 if the product is attached to directors or switches produced by open-fabric compliant original equipment manufacturers (OEMs). d. Click OK or Activate. Was the maintenance action successful? ↓ The product port is operational. Exit MAP. Contact the next level of support.
Page 156 Maintenence Analysis Procedures b. Block the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (Element Manager). c. Clean fiber-optic connectors. Refer to Clean Fiber-Optic Components. d. Unblock the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or...
Page 157 Maintenence Analysis Procedures A connection is not allowed because of a fabric binding mismatch. Fabric membership lists must be compatible for both elements. At the EFCM Basic Edition interface or SAN management application, ensure fabric binding is enabled and fabric membership lists are compatible for both elements.
Page 158: Inactive Port Reasons And Actions
Maintenence Analysis Procedures As indicated by event code 083, a port is set to an inactive state. a. At the Event Log, examine the first two bytes of event data. b. Byte 0 specifies the port reporting the problem. Byte 1 specifies the inactive reason as listed in Table 3-12.
Page 159 Maintenence Analysis Procedures c. Select (click) the Speed field and configure the port. d. Click OK or Activate. Was the maintenance action successful? ↓ The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. A port is inactive because the port swap configuration is invalid. Perform a port swap procedure (Element Manager only), ensure the configuration is valid, and ensure the port address matches the hardware configuration definition (HCD) of the attached host.
Page 160 Maintenence Analysis Procedures As indicated by event code 507, a port failed a loopback test. Reset the failed port. a. At the EFCM Basic Edition interface: 1. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. 2.
Page 161 Maintenence Analysis Procedures c. Select the This port (n) only radio button and click OK. The link incident clears. d. Monitor port operation for approximately five minutes. Did the link incident recur? ↓ The problem is transient and the product port is operational. Exit MAP.
Page 162: Map 0600: Fabric Or Isl Problem Analysis
Maintenence Analysis Procedures a. Inform the customer the port will be blocked. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b. Block the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (Element Manager).
Page 163: Map 600 Event Codes
Maintenence Analysis Procedures MAP 600 Event Codes Table 3-13 Event Explanation Action Code Login Server database invalid. Go to step Name Server database invalid. Go to step Management Server database invalid. Go to step Fabric Controller database invalid. Go to step Maximum interswitch hop count exceeded.
Page 164 Maintenence Analysis Procedures As indicated by event code 051, a minor error occurred that caused the Management Server database to be re-initialized to an empty state and fail CRC validation. A disruptive server logout and login occurred for all attached devices. Devices resume operation after Management Server login.
Page 165: E_Port Segmentation Reasons And Actions
Maintenence Analysis Procedures Fibre Channel frames may be lost or directed in loops because of potential fabric routing problems. Advise the customer of the problem and reconfigure the fabric so that no directors or switches have more than the proscribed number of ISLs. Was the maintenance action successful? ↓...
Page 166 Maintenence Analysis Procedures An E_Port segmented because the error detect time out value (E_D_TOV) or resource allocation time out value (R_A_TOV) is incompatible with the attached fabric element. a. Contact customer support or engineering personnel to determine the recommended E_D_TOV and R_A_TOV values for both fabric elements.
Page 167 Maintenence Analysis Procedures b. Inform the customer both products will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. c. Set both products offline. Refer to Set Online State (EFCM Basic Edition) or Set Online State (Element Manager).
Page 168 Maintenence Analysis Procedures b. At the EFCM Basic Edition interface or SAN management application, inspect names in the active zone set to determine the incompatible zone name, then modify the name as directed by the customer: — EFCM Basic Edition - Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions.
Page 169 Maintenence Analysis Procedures An E_Port segmented because no product in the fabric is capable of becoming the principal switch. a. Inform the customer the product will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b.
Page 170: Port Fence Codes And Actions
Maintenence Analysis Procedures An E_Port segmented (operational product) because a response (hello timeout) to a verification check indicates an attached switch is not operational. a. Perform a data collection at the operational product and contact the next level of support. Refer to Collect Maintenance Data (EFCM Basic Edition) or Collect Maintenance Data...
Page 171 Maintenence Analysis Procedures An E_Port is fenced because of a protocol error. Depending on failure cause, additional information and event codes are available at the product or attached switch. Perform one of the following: • The E_Port is segmented and accompanied by primary event code 070.
Page 172 Maintenence Analysis Procedures — SAN management application - Refer to the SANavigator Software Release 4.2 User Manual (621-000013) or EFC Manager Software Release 8.7 User Manual (620-000170) for instructions. — Element Manager - Refer to the McDATA Sphereon 4500 Fabric Switch Element Manager User Manual (620-000175) for instructions.
Page 173 Maintenence Analysis Procedures Event codes 140 and 142 occur only if the optional OpenTrunking feature is enabled. • Event code 140 - OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeds the configured congestion threshold. • Event code 142 - OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold.
Page 174: Fabric Merge Failure Reasons And Actions
Maintenence Analysis Procedures Fabric Merge Failure Reasons and Actions Table 3-16 Bytes 8 - 11 Merge Failure Reason Action Invalid data length. Go to step Invalid zone set format. Go to step Invalid data. Go to step Cannot merge. Go to step Retry limit reached.
Page 175 Maintenence Analysis Procedures A zone merge process failed during ISL initialization. The following list explains the reason: • Reason 09 - Invalid data caused a zone merge failure. • Reason 0A - A Cannot Merge condition caused a zone merge failure.
Page 176 Maintenence Analysis Procedures McDATA Sphereon 4500 Fabric Switch Installation and Service Manual 3-54...
Page 177: Chapter 4 Repair Information
Repair Information This chapter describes repair-related procedures for the Sphereon 4500 Fabric Switch. The procedures are performed at the switch, a browser-capable PC communicating with the product-resident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface, or a rack-mount management server running a storage area network (SAN) management application.
Page 178: Power On Switch
Repair Information Power On Switch To power on the switch: 1. One alternating current (AC) power cord is required for each power supply. Ensure the correct power cords are available. DANGER Use the supplied power cords. Ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded.
Page 179: Power Off Switch
Repair Information Power Off Switch To power off the switch: 1. Inform the customer the switch is to be powered off. Ensure the system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline. Refer to Set Online State (EFCM Basic Edition) or...
Page 180: Iml
Repair Information To IML the switch: 1. Press and hold the IML/RESET button (about three seconds) until the amber ERR LED blinks at twice the unit beaconing rate. 2. Release the button. During the IML, the switch-to-browser PC (or management server) Ethernet link drops momentarily. Reset To reset the switch: 1.
Page 181 Repair Information CAUTION Wear eye protection when using an aerosol duster. To clean fiber-optic components: 1. Optical transceivers are ESD-sensitive. Ensure an ESD grounding cable is connected to the product chassis and your wrist. 2. Disconnect the fiber-optic cable from the optical transceiver as directed by a customer representative or service procedural step.
Page 182: Download Firmware Or Software From The Filecenter
Repair Information Download Firmware or Software from the Filecenter The firmware version shipped with the product is provided on the System Version XX.YY.ZZ CD-ROM. The SAN management application (software) shipped with the product is provided on the EFC Management Applications CD-ROM. Subsequent (upgrade) firmware and software versions are provided to customers through the McDATA Filecenter.
Page 183 Repair Information 4. Select (click) Documents at the top of the page. The Search / New Documents / By Category page displays. 5. Select (highlight) the desired option (firmware or software) from the list box and click Search. The Documents Match page displays with a list of firmware or software available for download.
Page 184: Port Led Diagnostics
Repair Information Port LED Diagnostics Fibre Channel port diagnostic information is obtained by inspecting port LEDs at the product front panel or emulated port LEDs at the management interface (EFCM Basic Edition interface or SAN management application). LEDs adjacent to each port and software alert symbols indicate operational status as described in Table 4-1.
Page 185: Repair Procedures - Efcm Basic Edition
Repair Information Port Operational States (continued) Table 4-1 Port Blue/Green Amber Alert Description State Symbol Port Failure Red and Yellow Port failed and requires service. Blinking Diamond Segmented Yellow Triangle E_Port segmented, preventing connected switches from E_Port forming a fabric. Reason appears as supplementary data in the Event Log.
Page 186 Repair Information Event Log The Event Log records events or errors. Entries reflect the status of the management interface and managed product. The log describes: • Date/Time - Date and time the event occurred. • Error Code - Three-digit code that describes the event. Event codes are listed and described in Appendix Event Code...
Page 187 Repair Information • Old Exit Port - Port number (decimal) transmitting Fibre Channel traffic before the re-route. • New Exit Port - Port number (decimal) transmitting Fibre Channel traffic after the re-route. Fabric Log The Fabric Log records the time and nature of changes made to a multiswitch fabric.
Page 188: Perform Port Diagnostics
Repair Information Perform Port Fibre Channel port diagnostic information is obtained by: Diagnostics • Inspecting port properties, predictive optics monitoring (POM) data, or port transceiver technology information at the lower panel of the Port List View. • Inspecting statistical information at the Performance View. •...
Page 189 Repair Information • Operational State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing). • Type - Port type, including generic mixed port (GX_Port), fabric mixed port (FX_Port), generic port (G_Port), fabric port (F_Port), or expansion port (E_Port).
Page 190 Repair Information • Reason - A summary appears describing the reason if the port state is Segmented E_Port, Invalid Attachment, or Inactive. For any other port state, the reason is N/A. Inspect POM Data At the Port List View, click the entry for a port in the Health Status column.
Page 191 Repair Information Performance View The EFCM Basic Edition interface provides access to port statistics information through the Performance View. To open this view, select Performance from the Product menu at any other view. The following statistical information appears: • Traffic Statistics - These statistics include port transmit and receive values for frames;...
Page 192: Diagnostics View
Repair Information Diagnostics View Figure 4-4 3. Type the port number to be tested in the Targeted Port Number field. 4. At the Diagnostic Test list box, select the Internal Loopback option. 5. Click Start. The test begins and: a. The Diagnostics View changes to a Diagnostics - Executing View. b.
Page 193 Repair Information b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled. c. Click OK. The port resets. 8. Inform the customer the test is complete and the attached device can be set online.
Page 194: Collect Maintenance Data
Repair Information 10. Reset the tested port: a. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled.
Page 195: Set Online State
Repair Information 2. Right-click the Data Collection link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box displays. 3. Insert a blank diskette in the floppy drive of the PC communicating with the EFCM Basic Edition interface.
Page 196: Block Or Unblock A Port
Repair Information Switch View Figure 4-6 2. Perform one of the following: — If the product is offline, click the green Activate button adjacent to the Current Online State: field. The product comes online. — If the product is online, click the green Deactivate button adjacent to the Current Online State: field.
Page 197: Upgrade Firmware
Repair Information Basic Information View Figure 4-7 2. Perform one of the following: — Click the check box for the selected port in the Blocked column to block the port (default is unblocked). A check mark in the box indicates the port is blocked. —...
Page 198: Firmware Upgrade View
Repair Information Determine Firmware Version To determine a firmware version, select Hardware from the Product menu at any view. The Hardware View displays. At the bottom of the page, record the firmware version listed in the Firmware Level field. Download Firmware Version Ensure the desired firmware version is obtained from the Filecenter and resident on the hard drive of the PC communicating with the EFCM Basic Edition interface.
Page 199 Repair Information 2. At the Download Firmware file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 3. Click Send and Load Firmware. A message box displays, indicating any browser operation will terminate the firmware download. 4.
Page 200: Backup Configuration View
Repair Information Back Up Configuration To back up the switch configuration file to the PC communicating with the EFCM Basic Edition interface: 1. Select Backup Configuration from the Maintenance menu at any view. The Backup Configuration View displays (Figure 4-9). Backup Configuration View Figure 4-9 2.
Page 201: Restore Configuration View
Repair Information Restore Configuration View Figure 4-10 4. At the Download Configuration file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 5. Click Send and Load Configuration. A message box displays, indicating any browser operation will terminate the configuration download.
Page 202: Manage Configuration Data
Repair Information 6. The switch IP address resets to the default address of 10.1.1.10. — If the configured IP address (prior to reset) was the same as the default address, the browser-to-switch Internet connection is not affected and the procedure is complete. —...
Page 203: Obtain Fabric Log Information
Repair Information Obtain Fabric Log The SAN management application provides access to logs that Information contain fabric-level maintenance information. At the application main window, select the Logs option from the Monitor menu, then click (select) the desired log option. Logs with maintenance information are: •...
Page 204: Obtain Switch Log Information
Repair Information • Date/Time - Date and time the status change occurred. • Network Address - IP address or configured name of the product. The address or name corresponds to the address or name displayed under the product icon at the physical map. •...
Page 205 Repair Information Hardware Log The Hardware Log records a history of FRU removals and replacements (insertions) for the switch. The log describes: • Date/Time - Date and time the FRU was inserted or removed. • FRU - Acronym representing the FRU type. •...
Page 206 Repair Information • Utilization % - Percent of traffic capacity used and the threshold value configured through the Configure Threshold Alerts dialog box. A value of 25 means an alert occurs when throughput reaches 25% of port capacity. • Interval - Time interval during which throughput is measured and an alert can generate.
Page 207: Perform Port Diagnostics
Repair Information NOTE: Identical entries are recorded in the wrapping and non-wrapping logs. When the non-wrapping log fills, old records are overwritten. The wrapping log preserves all records. Switch Fabric Log The Switch Fabric Log records the time and nature of changes made to a multiswitch fabric that affect this product.
Page 208: Port List View
Repair Information Figure 4-11 Port List View • Block Config - Indicates if a port is blocked or unblocked. • State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing). •...
Page 209: Port Properties Dialog Box
Repair Information • Class 2 Statistics - These statistics include the number of 4-byte words transmitted and received, and the number of Class 2 frames transmitted, received, busied, or rejected. • Class 3 Statistics - These statistics include the number of 4-byte words transmitted and received, and the number of Class 3 frames transmitted, received, or discarded.
Page 210 Repair Information Port Properties Dialog Box Figure 4-12 • 10 - 100 km Configuration - User-configured state for extended distance operation (On or Off). • Rx BB_Credits Configured - User-defined number of receive BB_Credits allocated to the port. • NPIV Login Limit Configured - With N_Port ID virtualization (NPIV) enabled, the user-defined maximum number of virtual addresses assigned to the physical port.
Page 211: Port Technology Dialog Box
Repair Information • FAN Configuration - User-configured state for FAN configuration (On or Off). • Beaconing - User-specified for the port (On or Off). When beaconing is enabled, a yellow triangle appears adjacent to the status field. • Link Incident - If no link incidents are recorded, None appears in the status field.
Page 212 Repair Information The dialog box describes: • Port Number - Product port number. • Connector type - Type of port connector (LC, Unknown, or Internal Port). • Transceiver - Type of port transceiver (Shortwave Laser, Longwave Laser, Long Distance Laser, Unknown, or None). •...
Page 213: Port Diagnostics Dialog Box
Repair Information Port Diagnostics Dialog Box Figure 4-14 6. Click Start Test. The test begins and: a. The Start Test button changes to a Stop Test button. b. The message Port xx: TEST RUNNING appears. c. A red progress bar (indicating percent completion) travels from left to right across the Completion Status field.
Page 214 Repair Information External Loopback An external loopback test checks all port circuitry, including Test fiber-optic components of the installed optical transceiver. To perform the test, the attached device must be quiesced and disconnected from the port, and a singlemode or multimode loopback plug must be inserted in the port.
Page 215: Swap Ports Dialog Box
Repair Information 13. Reset the port: a. At the Hardware View, right-click the port graphic. A pop-up menu appears. b. Select Reset Port. A message box displays, indicating a link reset will occur. c. Click OK. The port resets. 14. Inform the customer the test is complete and the device can be reconnected and set online.
Page 216: Collect Maintenance Data
Repair Information 2. Select the radio button associated with the product management style and enter the decimal port numbers (open systems style) or hexadecimal port addresses (FICON style) of the ports to be swapped. The FC Address fields update dynamically. 3.
Page 217: Set Online State
Repair Information Figure 4-16 Save Data Collection Dialog Box 2. Remove the backup CD from the management server’s compact disk-rewritable (CD-RW) drive and insert a blank rewritable CD. 3. At the Save Data Collection dialog box, select the compact disc drive (D:\) from the Look in drop-down menu, type a descriptive name for the collected maintenance data in the File name field, then click Save.
Page 218: Block Or Unblock A Port
Repair Information NOTE: Do not set the product offline unless directed to do so by a procedural step or the next level of support. To set the product online or offline: 1. At the Element Manager application (management server), select Set Online State from the Maintenance menu.
Page 219: Upgrade Firmware
Repair Information • At the Hardware View, the emulated green port LED extinguishes. • A check mark appears adjacent to the Block Port menu option. — To unblock a port: Select the Block Port menu option. Note the check mark in the box adjacent to the menu item, indicating the port is blocked.
Page 220: Firmware Library Dialog Box
Repair Information Figure 4-18 Firmware Library Dialog Box 2. The active firmware version displays at the lower left corner of the dialog box in XX.YY.ZZ format, where XX is the version level, YY is the release level, and ZZ is the patch level. 3.
Page 221 Repair Information 4. Enter a description (up to 24 characters) for the new firmware version. The description should include the installation date and text that uniquely identifies the firmware version. Click OK. A File Transfer message box displays. A progress bar travels across the message box to show percent completion.
Page 222: Manage Configuration Data
Repair Information — A firmware version is being installed to by another user. — The switch-to-management server link failed or timed out. If a problem occurs and a corresponding message displays, go to MAP 0000: Start MAP to isolate the problem. If no error occurs, a Warning dialog box displays confirming the operation.
Page 223: Backup And Restore Configuration Dialog Box
Repair Information Backup and Restore Configuration Dialog Box Figure 4-19 2. Click Backup. An Information dialog box displays, indicating the backup was initiated. 3. Click OK to complete the backup and close the dialog box. Restore Configuration To restore the switch configuration file from the management server: 1.
Page 224: Reset Configuration Dialog Box
Repair Information 2. Set the switch offline. For instructions, refer to Set Online State. 3. At the SAN management application’s physical map, right- click the product icon representing the switch for which a configuration file is to be reset to factory default settings, then select Element Manager from the pop-up menu.
Page 225: Discover Setup Dialog Box
Repair Information c. At the SAN management application, select Setup from the Discover menu. The Discover Setup dialog box displays (Figure 4-21). Figure 4-21 Discover Setup Dialog Box d. Select (highlight) the entry representing the reset switch in the Available Addresses window and click Edit. The Address Properties dialog box displays (Figure 4-22).
Page 226: Install Or Upgrade Software
Repair Information 8. Change the switch IP address and restart the management server session as follows: a. A grey square with a yellow exclamation mark appears adjacent to the icon representing the reset switch, indicating switch is not communicating with the management server. a.
Page 227: Installshield Wizard Dialog Box
Repair Information 2. At the server’s Windows desktop, click Start at the left side of the task bar, then select the Run option. The Run dialog box displays. 3. In the Open field at the Run dialog box, type: — C:\mcdataServerInstall.exe to install from the server hard drive.
Page 228 Repair Information b. Select the Restart option from the list box and click OK. The server powers down and restarts. During the reboot process the LAN connection between the server and browser-capable PC drops momentarily, and the TightVNC viewer displays a network error.
Page 229: Chapter 5 Removal And Replacement Procedures
Removal and Replacement Procedures This chapter describes field-replaceable unit (FRU) removal and replacement procedures (RRPs) for the Sphereon 4500 Fabric Switch. The chapter also provides procedural notes, electrostatic discharge (ESD) precautions, and list of FRUs. Procedural Notes Observe the following procedural notes: 1.
Page 230: Esd Procedures
Removal and Replacement Procedures ESD Procedures Follow these ESD procedures: • If the product is connected to facility power (grounded), wear an ESD wrist strap and grounding cable connected to the product chassis. • If the product is not connected to facility power (not grounded), wear an ESD wrist strap and grounding cable connected to an approved bench grounding point.
Page 231: Rrp 1: Sfp Optical Transceiver
Removal and Replacement Procedures RRP 1: SFP Optical Transceiver Use the following procedures to remove or replace a small form factor pluggable (SFP) optical transceiver. A list of required tools is provided. Tools Required The following tools are required: • Door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet).
Page 232: Sfp Optical Transceiver Removal And Replacement
Removal and Replacement Procedures 4. Block communication to the port. Refer to Block or Unblock a Port (EFCM Basic Edition) or Block or Unblock a Port (SAN management application) for instructions. 5. Ensure an ESD grounding cable is connected to the product chassis (or approved bench ground) and your wrist.
Page 233: Clean Fiber-Optic Components
Removal and Replacement Procedures Replacement To replace an SFP optical transceiver: 1. Ensure an ESD grounding cable is connected to the product chassis (or approved bench ground) and your wrist. 2. Remove the replacement transceiver from its packaging. 3. Insert the transceiver into the port receptacle, then engage the locking mechanism by rotating the wire bale up or down 90 degrees as shown in Figure...
Page 234 Removal and Replacement Procedures 8. Verify port operation: — At a web browser communicating with the EFCM Basic Edition interface, open the Hardware View: a. Ensure alert symbols do not appear (yellow triangle or red diamond). b. Open the Port List View. Verify that port Operational State, Type, Health Status, and Transceiver are correct.
Page 235: Rrp 2: Redundant Power Supply
Removal and Replacement Procedures RRP 2: Redundant Power Supply Use the following procedures to remove or replace a redundant power supply. A list of required tools is provided. Tools Required A door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet) is required.
Page 236: Redundant Power Supply Removal And Replacement
Removal and Replacement Procedures Redundant Power Supply Removal and Replacement Figure 5-2 5. Inspect the Event Log: — At a web browser communicating with the EFCM Basic Edition interface, select Event from the Logs menu. — At the management server (Element Manager application), select Event Log from the Logs menu.
Page 237 Removal and Replacement Procedures 3. Position the power supply in the rear of the switch as shown in part (2) of Figure 5-2. Ensure the finger handles are disengaged and rotated 90 degrees outward. a. While supporting the power supply with one hand, insert it into the switch chassis.
Page 238 Removal and Replacement Procedures 9. Clear the system error LED on the product front bezel: — At a web browser communicating with the EFCM Basic Edition interface, select Clear System Error Light from the Maintenance menu. — At the management server (Element Manager application), open the Hardware View.
Page 239: Chapter 6 Illustrated Parts Breakdown
Illustrated Parts Breakdown This chapter provides an illustrated parts breakdown for Sphereon 4500 Fabric Switch field-replaceable units (FRUs). Exploded-view assembly drawings are provided for: • Front-accessible FRUs. • Rear-accessible FRUs. • Miscellaneous parts. • Power cords and receptacles. Exploded-view illustrations portray the switch disassembly sequence for clarity.
Page 240: Front-Accessible Frus
Illustrated Parts Breakdown Front-Accessible FRUs Figure 6-1 illustrates front-accessible FRUs. Table 6-1 is the associated FRU parts list. The table includes reference numbers to Figure 6-1, FRU part numbers, descriptions, and quantities. Figure 6-1 Front-Accessible FRUs Front-Accessible FRU Parts List Table 6-1 Ref.
Page 241: Rear-Accessible Frus
Illustrated Parts Breakdown Rear-Accessible FRUs Figure 6-2 illustrates rear-accessible FRUs. Table 6-2 is the associated FRU parts list. The table includes reference numbers to Figure 6-2, FRU part numbers, descriptions, and quantities. Rear-Accessible FRUs Figure 6-2 Rear-Accessible FRU Parts List Table 6-2 Ref.
Page 242: Miscellaneous Parts
Illustrated Parts Breakdown Miscellaneous Parts Figure 6-3 illustrates miscellaneous parts. Table 6-3 is the associated parts list. The table includes reference numbers to Figure 6-3, part numbers, descriptions, and quantities. Miscellaneous Parts Figure 6-3 Miscellaneous Parts List Table 6-3 Ref. Part Number Description Qty.
Page 243: Power Cords And Receptacles
Illustrated Parts Breakdown Power Cords and Receptacles Figure 6-4 illustrates optional power cords and receptacles. Table 6-4 is the associated parts list. The table includes reference numbers to Figure 6-4, feature numbers, and descriptions. Power Cords and Receptacles Figure 6-4 Illustrated Parts Breakdown...
Page 244: Power Cord And Receptacle List
Illustrated Parts Breakdown Power Cord and Receptacle List Table 6-4 Ref. Part Number Description Feature 806-000001-000 Power cord, AC, North America 1010 NEMA 5-15P straight, 125 volts, 10 amps, 3.0 meters Receptacle: NEMA 5-15R 806-000004-001 Power cord, AC, United Kingdom 1012 BS 1363 right angle, 250 volts, 10 amps, 2.8 meters Receptacle: BS 1363...
Page 245 Illustrated Parts Breakdown Power Cord and Receptacle List (Continued) Table 6-4 Ref. Part Number Description Feature 806-000040-000 Power cord, AC, United States (Chicago) 1028 NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 1.8 meters Receptacle: NEMA L6-15R 806-000042-000 Power cord, AC, North America 1016 NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 2.8 meters Receptacle: NEMA L6-15R...
Page 246 Illustrated Parts Breakdown McDATA Sphereon 4500 Fabric Switch Installation and Service Manual...
Page 247: Appendix A Event Code Tables
Event Code Tables An event is a state change, problem detection, or problem correction that requires attention or should be reported to service personnel. An event usually indicates an operational state transition, but may also indicate an impending state change (threshold violation) or provide information only.
Page 248: System Events (000 Through 199
Event Code Tables — 0 - informational. — 2 - minor. — 3 - major. — 4 - severe (not operational). • Explanation - an explanation of what caused the event. • Action - the recommended course of action (if any) to resolve the problem.
Page 249 Event Code Tables Event Code: 021 Message: Name Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Name Server database failed CRC validation. All fabric service databases initialize to an empty state, resulting in implicit fabric logout of all attached devices. Action: Perform a data collection and return the CD to support personnel.
Page 250 Event Code Tables Event Code: 051 Message: Management Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Management Server database failed CRC validation. All management service databases initialize to an empty state, resulting in implicit logout of all logged-in devices. Action: Perform a data collection and return the CD to support personnel.
Page 251 Event Code Tables Event Code: 062 Message: Maximum interswitch hop count exceeded. Severity: Informational. Explanation: Fabric controller software detected a path to a director or switch that traverses more than seven interswitch links (hops). This may result in Fibre Channel frames persisting in the fabric longer than timeout values allow. Action: Reconfigure the fabric so the path between any two switches traverses seven or less ISLs.
Page 252 Event Code Tables Event Code: 064 Message: ESS response from indicated domain ID not received after maximum tries. Severity: Informational. Explanation: Fabric controller software detected an exchange switch support (ESS) response from the indicated domain ID was not received after the maximum attempts. The event is reported only in McDATA interop mode. Action: No action required.
Page 253 Event Code Tables Event Code: 070 Message: E_Port is segmented. Severity: Informational. Explanation: An E_Port recognized an incompatibility with the attached director or switch, preventing fabric participation. A segmented port does not transmit Class 2 or Class 3 traffic, but transmits Class F traffic. Refer to event data for segmentation reason.
Page 254 Event Code Tables Event Code: 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other directors or switches. This event code is accompanied by one or more 070 event codes. Refer to event data for segmentation reason. Action: Action depends on segmentation reason specified.
Page 255 Event Code Tables Event Code: 072 Message: E_Port connected to unsupported switch. Severity: Informational. Explanation: The switch is attached (through an ISL) to an incompatible director or switch. Action: Disconnect the ISL. Event Data: No supplementary data included. Distribution: Product Management Server Host EFCM Basic...
Page 256 Event Code Tables Event Code: 074 Message: ILS frame delivery error threshold exceeded. Severity: Informational. Explanation: Fabric controller frame delivery errors exceeded an E_Port threshold and caused fabric initialization problems (073 event code). Most problems are caused by control frame delivery errors, as indicated by this code. Event data is intended for engineering evaluation.
Page 257 Event Code Tables Event Code: 080 Message: Unauthorized worldwide name. Severity: Informational. Explanation: The WWN of the connected device or fabric element is not authorized for the port number. Action: Change the port binding definition or connect the proper device or fabric element to the indicated port. Event Data: Byte 0 = Port number reporting the unauthorized connection.
Page 258 Event Code Tables Event Code: 081 Message: Invalid attachment. Severity: Informational. Explanation: A switch port recognized an incompatibility with the attached fabric element or device and isolated the port. An isolated port does not transmit Class 2, Class 3, or Class F traffic. Refer to event data for the reason. Action: Action depends on reason specified.
Page 259 Event Code Tables Event Code: 081 (continued) Event Data A = Unauthorized port binding WWN - The device WWN or nickname used to configure port binding for this (continued): port is not valid. At the Configure Ports dialog box, reconfigure the port with the WWN or nickname authorized for the attached device, or disable the port binding feature.
Page 260 Event Code Tables Event Code: 082 Message: Port fenced. Severity: Informational. Explanation: The port was blocked after exceeding threshold criteria defined by the port fencing policy. A hardware malfunction is indicated or the port fencing policy is too restrictive. The fence type is indicated in the event data. Action: Identify and correct the hardware malfunction (port transceiver, fiber-optic cable, or attached fabric element), or change the port fencing threshold settings to more lenient values.
Page 261 Event Code Tables Event Code: 083 Message: Port set to inactive state. Severity: Informational. Explanation: A hardware or software problem prevented the port from coming online and set the port to an inactive state. Refer to event data for the inactive reason Action: Action depends on inactive reason specified.
Page 262 Event Code Tables Event Code: 120 Message: Error detected while processing system management command. Severity: Informational. Explanation: This event occurs when the switch receives a management command that violates specified boundary conditions, typically as a result of a network error. The switch rejects the command, drops the switch-to-server Ethernet link, and forces error recovery processing.
Page 263 Event Code Tables Event Code: 140 Message: Congestion detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
Page 264 Event Code Tables Event Code: 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion. Action: No action is required for an isolated event or if the reporting ISL approaches 100% throughput.
Page 265 Event Code Tables Event Code: 150 Message: Fabric merge failure. Severity: Informational. Explanation: During ISL initialization, the fabric merge process failed. The fabric binding membership lists do not match, an incompatible zone set was detected, there is a problem with exchanging zoning parameters, or the zone set merge failed.
Page 266 Event Code Tables Event Code: 151 Message: Fabric configuration failure. Severity: Informational. Explanation: A fabric-wide configuration activation process failed. An event code 151 is recorded only by the managing switch in the fabric. The event code is intended to help engineering support personnel fault isolate a fabric-wide configuration failures.
Page 267: Power Supply Events (200 Through 299
Event Code Tables Power Supply Events (200 through 299) Event Code: 200 Message: Power supply AC voltage failure. Severity: Major. Explanation: AC input to the power supply is disconnected or AC circuitry in the power supply failed. The event only occurs when two power supplies are installed.
Page 268 Event Code Tables Event Code: 203 Message: Power supply AC voltage recovery. Severity: Informational. Explanation: AC voltage recovered for the power supply. Both power supplies adjust to share operating load. Action: No action required. Event Data: No supplementary data included. Distribution: Product Management Server...
Page 269 Event Code Tables Event Code: 206 Message: Power supply removed. Severity: Informational. Explanation: A power supply was removed while the switch was powered on and operational. The second power supply assumes the full operating load. Action: No action required or install an operational power supply. Event Data: No supplementary data included.
Page 270: Fan Events (300 Through 399
Event Code Tables Fan Events (300 through 399) Event Code: 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan failed or is rotating at insufficient angular velocity. Action: Replace the power supply containing the indicated fan module. Event Data: The first byte of event data (byte 0) specifies the failed fan number.
Page 271 Event Code Tables Event Code: 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans failed or are rotating at insufficient angular velocity. Action: Replace the power supply containing the indicated fan module. Event Data: The first byte of event data (byte 0) specifies the failed fan number(s). Distribution: Product Management Server...
Page 272 Event Code Tables Event Code: 304 Message: Cooling fan propeller failed. Severity: Major. Explanation: Five cooling fans failed or are rotating at insufficient angular velocity. Action: Replace both power supplies. Event Data: The first byte of event data (byte 0) specifies the failed fan number(s). Distribution: Product Management Server...
Page 273 Event Code Tables Event Code: 310 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: One cooling fan recovered or the associated power supply was replaced. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number. Distribution: Product Management Server...
Page 274 Event Code Tables Event Code: 312 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Three cooling fans recovered or the associated power supply was replaced. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s). Distribution: Product Management Server...
Page 275 Event Code Tables Event Code: 314 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Five cooling fans recovered or both power supplies were replaced. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s). Distribution: Product Management Server...
Page 276 Event Code Tables Event Code: 370 Message: Cooling fan status polling temporarily disabled. Severity: Minor. Explanation: The failed or recovered status values for one or more cooling fans are exceeding a determined threshold. This indicates a possible fan failure. Fan status polling is enabled hourly or following an IML or reset. Action: No immediate action required.
Page 277: Ctp Card Events (400 Through 499
Event Code Tables CTP Card Events (400 through 499) Event Code: 400 Message: Power-up diagnostics failure. Severity: Major. Explanation: Power-on self tests (POSTs) detected a failed FRU as indicated by the event data. Action: If a CTP card failure is indicated, replace the switch. If a fan or power supply failure is indicated, replace the power supply.
Page 278 Event Code Tables Event Code: 411 Message: Firmware fault. Severity: Major. Explanation: Switch firmware encountered an unexpected condition and dumped operating state information to FLASH memory for retrieval and analysis. The dump file automatically transfers to the management server, where it is stored for retrieval through a data collection.
Page 279 Event Code Tables Event Code: 421 Message: Firmware download complete. Severity: Informational. Explanation: A new firmware version was downloaded from the management server or EFCM Basic interface. Event data contains the ASCII firmware version in hexadecimal format xx.yy.zz.bbbb. Action: No action required. Event Data: Bytes 0 and 1 = release level (xx).
Page 280 Event Code Tables Event Code: 426 Message: Multiple ECC single-bit errors occurred. Severity: Minor. Explanation: When the SDRAM controller detects an error checking and correction (ECC) error, an interrupt occurs. If an interrupt occurs a certain number of times weekly, a 426 event code is recorded. The number of interrupts is indicated by the event data.
Page 281 Event Code Tables Event Code: 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 - 7 = elapsed millisecond tick count.
Page 282 Event Code Tables Event Code: 445 Message: ASIC detected a system anomaly. Severity: Informational. Explanation: The application-specific integrated chip (ASIC) detected a deviation in the normal operating mode or operating status of the switch. Action: No action required. An additional event code is generated if this incident exceeds an error threshold that results in a system event.
Page 283: Port Events (500 Through 599
Event Code Tables Port Events (500 through 599) Event Code: 506 Message: Fibre Channel port failure. Severity: Major. Explanation: A Fibre channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Perform a a data collection and return the CD to support personnel.
Page 284 Event Code Tables Event Code: 508 Message: Fibre Channel port anomaly detected. Severity: Informational. Explanation: The switch detected a deviation in the normal operating mode or status of the indicated Fibre Channel port. Action: No action required. An event code 506 is generated if this anomaly results in a hard port failure. Event Data: Byte 0 = port number.
Page 285 Event Code Tables Event Code: 512 Message: Optical transceiver nonfatal error. Severity: Minor. Explanation: Switch firmware detected an optical transceiver non-fatal error. Action: Replace the failed transceiver with a functional transceiver of the same type. Event Data: Byte 0 = port number. Byte 1 = engineering reason code.
Page 286 Event Code Tables Event Code: 514 Message: Optical transceiver failure. Severity: Major. Explanation: An optical transceiver failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Replace the failed transceiver. Event Data: Byte 0 = port number.
Page 287 Event Code Tables Event Code: 516 Message: Optical digital diagnostics alarm threshold exceeded. Severity: Minor. Explanation: An optical transceiver digital diagnostics alarm threshold was exceeded. Additional event code 516 events are recorded if the problem persists. Action: Replace the transceiver. Event Data: Byte 0 = port number.
Page 288 Event Code Tables Event Code: 524 Message: No AL_PA acquired. Severity: Informational. Explanation: Switch cannot allocate an AL_PA of 0 (loop master) during loop initialization. The device cannot participate in loop operation. Action: Disconnect the loop master FC-AL device. Event Data: Byte 0 = port number.
Page 289 Event Code Tables Event Code: 581 Message: Implicit incident. Severity: Major. Explanation: An attached server recognized a condition caused by an event that occurred at the server. The event caused an implicit Fibre Channel link incident. Action: A link incident record (LIR) is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Page 290 Event Code Tables Event Code: 583 Message: Loss of signal or loss of synchronization. Severity: Major. Explanation: An attached server recognized a loss-of-signal condition or a loss-of-synchronization condition that persisted for more than the specified receiver-transmitter timeout value (R_T_TOV). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Page 291 Event Code Tables Event Code: 585 Message: Primitive sequence timeout. Severity: Major. Explanation: An attached server recognized either a link reset (LR) protocol timeout or a timeout while waiting for the appropriate response (while in a NOS receive state and after NOS was not longer recognized). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Page 292: Thermal Sensor Events (800 Through 899
Event Code Tables Thermal Sensor Events (800 through 899) Event Code: 810 Message: High temperature warning (CTP card thermal sensor). Severity: Major. Explanation: The thermal sensor associated with the CTP card indicates the warm temperature threshold was reached or exceeded. Action: Perform a data collection and return the CD to support personnel.
Page 293 Event Code Tables Event Code: 812 Message: CTP card shutdown due to thermal violations. Severity: Major. Explanation: The CTP card failed due to excessive thermal violations. This event follows an event code 811. Action: Perform a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch.
Page 294 Event Code Tables McDATA Sphereon 4500 Fabric Switch Installation and Service Manual A-48...
Page 295: Appendix B Restore Management Server
Restore Management Server This appendix describes the procedure to restore a rack-mount management server after a hard drive failure. The procedure includes restoration of the: • Windows operating system. • Windows configuration information. • Storage area network (SAN) management and Element Manager applications.
Page 296: Restore Management Server Procedure
Restore Management Server • SAN Management data directory backup on CD-ROM - The SAN management data directory is automatically backed up to a CD when the server is rebooted or when the data directory contents change. The data directory includes: —...
Page 297 Restore Management Server 5. Power cycle the server. The server performs power-on self-tests (POSTs). After successful POST completion, the LCD panel displays a Welcome!! message, then continuously cycles through and displays server operational information. 6. Configure the following parameters at the server’s LCD panel. Refer to Task 7: Configure Server Password and Network Addresses instructions.
Page 298: Installshield Wizard Dialog Box
Restore Management Server InstallShield Wizard Dialog Box Figure B-1 13. Remove the EFC Management Applications CD-ROM from the CD-RW drive. 14. Insert the SAN management data directory backup CD-ROM (created while performing Task 20: Back Up Configuration Data) in the CD-RW drive and close the LCD panel. 15.
Page 299 Restore Management Server 16. Power off and reboot the server. a. At the Windows desktop, click Start at the left side of the task bar (bottom of the desktop), then select Shut Down. The Shut Down Windows dialog box displays. b.
Page 300 Restore Management Server McDATA Sphereon 4500 Fabric Switch Installation and Service Manual...
Page 301: Index
Index binding fabric access control list configure through EFCM Basic 2-29 configure configure through SAN management EFCM Basic 2-28 application 2-70 Element Manager 2-70 enable through EFCM Basic 2-29 description 2-28, 2-70 enable through SAN management attention statements xxiii application 2-70 authentication Enterprise Fabric Mode 2-28,...
Page 302 Index command line interface fabric binding disable 2-23 EFCM Basic 2-29 enable 2-23 SAN management application 2-70 compliance statements fabric parameters Argentinian IRAM Certification EFCM Basic 2-16 Australia C-Tick Mark Element Manager 2-59 Canadian EMC xviii ISL performance features CB Scheme EFCM Basic 2-29 Chinese BSMI Statement...
Page 303 Index SANtegrity authentication fault isolation 3-25 EFCM Basic 2-28 firmware versions 4-21, 4-43 Element Manager 2-70 SANtegrity binding EFCM Basic 2-28 danger statements xxiii Element Manager 2-70 data collection procedure SAN management application 2-70 EFCM Basic Edition 4-18 security features Element Manager 4-40 EFCM Basic...
Page 304 Index host control EFCM Basic 2-23 E_D_TOV 2-17, 2-60 Element Manager 2-54 E_Port port binding configure 2-19, 2-61 EFCM Basic 2-29 description Element Manager 2-62 OpenTrunking 2-29, 2-71 SSL encryption performance features 2-29, 2-71 software 2-24 port fencing 2-29, 2-71 2-24 preferred path 2-29, 2-71...
Page 305: Fiber-Optic Protective Plug
Index Ethernet hub management server installation 2-34 description 1-11 switch installation 2-10 fault isolation 3-15 fault isolation illustration 1-11 MAP 0000 - Start MAP installation MAP 0100 - Power distribution analysis 3-11 event codes MAP 0200 - POST failure analysis 3-13 cooling fan events (300 - 399) A-24...
Page 306: Miscellaneous Parts
Index FRU replacement Task 3 - Unpack, inspect, and install the power supply product SFP transceiver Task 4 - Configure product at the tools required 5-3, EFCM Basic Edition interface FRUs (optional) 2-11 description Task 5 - Configure product network illustrated parts breakdown information (optional) 2-30...
Page 307: Loopback Plug
Index interswitch link embedded port frame 4-11 configure performance features event EFCM Basic 2-29 EFCM Basic 4-10 Element Manager 2-71 Element Manager 4-28 SAN management application 2-71 SAN management 4-27 description fabric fault isolation 3-40 EFCM Basic 4-11 OpenTrunking 2-29, 2-71 SAN management 4-27...
Page 308: Null Modem Cable
Index maintenance port open-systems management server (configure) configure switch network addresses 2-30 EFCM Basic 2-23 default password 2-32, 3-23 Element Manager 2-54 description OpenTrunking location configure manage configuration data EFCM Basic 2-29 EFCM Basic Edition 4-23 Element Manager 2-71 Element Manager 4-46 configure PFE key management server...
Page 309 Index PFE keys SFP transceivers configure status LEDs EFCM Basic 2-25 swap ports 4-39 Element Manager 2-53 power cords Element Manager application 2-25, 2-53 description Flexport Technology 2-26, 2-53 illustrated parts breakdown full-volatility 2-26, 2-53 power requirements N_Port ID virtualization 2-26, 2-53 power supply OpenTrunking 2-26,...
Page 310 Index installation swap ports 4-39 power-off upgrade firmware 4-43 power-on IML or reset switch repair overview SAN management application port LED diagnostics install or upgrade software 4-50 power-off procedure obtain fabric log information 4-27 power-on procedure product status log 4-27 SAN management application publications, related install or upgrade software...
Page 311 Index SANtegrity binding shipping environment configure SNMP EFCM Basic 2-28 configure Element Manager 2-70 EFCM Basic 2-21 SAN management application 2-70 Element Manager 2-63 configure PFE key description 2-21, 2-63 EFCM Basic 2-26 software Element Manager 2-53 download version from filecenter Enterprise Fabric Mode install 4-50...
Page 312 Index switch fabric log 4-31 switch priority 2-17, 2-60 verify system events (000 - 199) management server restore information 2-50 power supply replacement SFP transceiver replacement switch-to-server communication 2-51 technical support filecenter registration 2-77 solution center e-mail address xvii Windows fax number xvii configure users...

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Sphereon 4500

McDATA 316095-B21 - StorageWorks Edge Switch 2/24 Installation And Service Manual

Preface

Chapter 1 General Information

Chapter 2 Installation Tasks

Chapter 3 Maintenance Analysis Procedures

Chapter 4 Repair Information

Chapter 5 Removal and Replacement Procedures

Chapter 6 Illustrated Parts Breakdown

Appendix A Event Code Tables

Appendix B Restore Management Server

Index

Quick Links

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Summary of Contents for McDATA 316095-B21 - StorageWorks Edge Switch 2/24