Solving Hard Drive Problems - HP Pro 3000 SFF Maintenance And Service Manual

Solving Hard Drive Problems

Table C-3
Hard drive error occurs.
Cause
Hard disk has bad sectors or has failed.
Disk transaction problem.
Cause
Either the directory structure is bad or there is a problem with
a file.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been
disabled in Computer Setup.
Computer will not boot from hard drive.
Cause
The device is attached to a SATA port that has been
disabled in Computer Setup.
148 Appendix C Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solution
1. In Microsoft Windows XP, right-click Start, click
Explore, and select a drive. Select File > Properties >
Tools. Under Error-checking, click Check Now.
In Microsoft Windows Vista, right-click Start, click
Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-
checking click Check Now.
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Solution
In Microsoft Windows XP, right-click Start, click Explore,
and select a drive. Select File > Properties > Tools. Under
Error-checking, click Check Now.
In Microsoft Windows Vista, right-click Start, click Explore,
and right-click on a drive. Select Properties then select the
Tools tab. Under Error-checking click Check Now.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 160
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
Run the Computer Setup utility and ensure SATA1
Controller is Enabled in the Advanced menu.
Solution
Run the Computer Setup utility and ensure SATA1
Controller is Enabled in the Advanced menu.
Solving Hardware
section. If the system still